Mr. McDuffy is a Sr. Professional with over 20 years of experience to include all aspects of client services: business development, strategic account management, project management and coordination, contract negotiations, proposal development, staff augmentation technical analysis and requirement gathering and operations; in the public/private sector and government. Over the past 18 years Mr. McDuffy has shown a proven ability in handling client/partner relationships, project administration, and revenue generation; identifying, analyzing and closing business; acting as an effective liaison and consensus builder; establishing clear lines of communication; and achieving set organizational goals and objectives.
As a Business Development/Account Manager Mr. McDuffy managed and developed strategic accounts for Consumer Industry Partners, local, state, and federal government clients in telecommunications, staff augmentation, consulting services, and information technology.
In the past Mr. McDuffy provided Total Customer Care (TCC) with an array of support services focused on providing quality customer service delivery. His client support involves work process design and documentation associated with a government strategic initiative which places processes at the forefront of all work activity. Work activities also included coaching to improve performance and operational assessments. He possesses solid analytical skills that have allowed him the ability to quickly assess work operational issues and implement both interim and long-term fixes. Implementation of change has occurred through the delivery of training and on-site team development and coaching.
As a member of the the team he has demonstrated the utmost flexibility responding to the needs of his customers which often occurs with little notice and involves long hours. His positive approach stimulates enthusiasm and even in difficult situations he can motivate others to a higher level of performance. His ability to grasp and retain information makes him a good fit in an organization of constant change.
He has excellent computer skills, which includes the following software packages:
Windows XP, Vista, Windows 7, Microsoft Office Professional (Word, Access, Excel, Project, Publisher and PowerPoint) Alexsys Team , Smart Draw, MS Visio and Flow are used largely for work process documentation and office layouts and he has a good working knowledge of Lotus, Lotus Notes, Word Perfect 6.0 and several graphics software packages.
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Current Status: Employee
Candidate Clearance: None
Experience: 21 years of leadership, management, training and consulting experience
Industry Background: Telecommunications, Information Technology
Market Segment: Government, Small Business, SLED, and Consumer
ITIL Foundation Certified - EXIN
Issued Sep 2014, No expiration date
Credential ID: 5155788.20317755
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