President and CEO Resume Example
Mr. McDuffy is a Sr. Professional with over 20 years of experience to include all aspects of client services: business development, strategic account management, project management and coordination, contract negotiations, proposal development, staff augmentation technical analysis and requirement gathering and operations; in the public/private sector and government. Over the past 18 years Mr. McDuffy has shown a proven ability in handling client/partner relationships, project administration, and revenue generation; identifying, analyzing and closing business; acting as an effective liaison and consensus builder; establishing clear lines of communication; and achieving set organizational goals and objectives.
As a Business Development/Account Manager Mr. McDuffy managed and developed strategic accounts for Consumer Industry Partners, local, state, and federal government clients in telecommunications, staff augmentation, consulting services, and information technology.
In the past Mr. McDuffy provided Total Customer Care (TCC) with an array of support services focused on providing quality customer service delivery. His client support involves work process design and documentation associated with a government strategic initiative which places processes at the forefront of all work activity. Work activities also included coaching to improve performance and operational assessments. He possesses solid analytical skills that have allowed him the ability to quickly assess work operational issues and implement both interim and long-term fixes. Implementation of change has occurred through the delivery of training and on-site team development and coaching.
As a member of the the team he has demonstrated the utmost flexibility responding to the needs of his customers which often occurs with little notice and involves long hours. His positive approach stimulates enthusiasm and even in difficult situations he can motivate others to a higher level of performance. His ability to grasp and retain information makes him a good fit in an organization of constant change.
He has excellent computer skills, which includes the following software packages:
Windows XP, Vista, Windows 7, Microsoft Office Professional (Word, Access, Excel, Project, Publisher and PowerPoint) Alexsys Team , Smart Draw, MS Visio and Flow are used largely for work process documentation and office layouts and he has a good working knowledge of Lotus, Lotus Notes, Word Perfect 6.0 and several graphics software packages.
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- Oversaw business accounting, audit and budget departments to meet financial goals.
- Expanded new businesses by developing effective sales, advertising and marketing campaigns.
- Led startup and opening of telecommunications business and provided business development, creation of operational procedures and workflow planning.
- Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
- Identified business development opportunities and implemented effective strategy for client acquisition.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Trained with successful business development personnel to optimize marketing performance and learn industry.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Balanced company objectives and customer desires when formulating pricing and marketing strategies.
- Partnered with sales representatives during customer consultations to build agency and customer relations.
- Conducted research and development on existing and emerging products to highlight benefits and attract retention.
- Researched network products, services and protocols to identify best offerings for future network development.
- Recommended, planned and implemented promotional strategies that increased market share 30 %.
- Created and executed all elements, including policies, procedures and training for network resource administration and business continuity.
- Listened to clients' needs and assisted with identifying and securing appropriate services.
- Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Oversaw project schedules and evaluated progress toward important milestones at every phase of project.
Fairfax High School | City, State
Frostburg State University | City, State
- https://www.linkedin.com/in/cedrick-mcduffy-6148451/
Current Status: Employee
Candidate Clearance: None
Experience: 21 years of leadership, management, training and consulting experience
Industry Background: Telecommunications, Information Technology
Market Segment: Government, Small Business, SLED, and Consumer
ITIL Foundation Certified - EXIN
Issued Sep 2014, No expiration date
Credential ID: 5155788.20317755
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Resume Overview
School Attended
- Fairfax High School
- Frostburg State University
Job Titles Held:
- President and CEO
- Director of Business Development
- Consultant
Degrees
- 06/1995 High School Diploma
05/2000 Bachelor of Business
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