Over 15 years of successful sales and account management experience practiced in transforming customer relations to that of valued business partner. Expert in consultative selling and translating technical solutions into compelling business opportunities. Adept trainer and presenter with talent for articulating message development and delivery to increase customer satisfaction and raise skill sets of team members. Seeking a professional sales position.
President September 2012 to CurrentCervantes Publishing Company － Tustin, California
Developer of Mason and Madison's Corner subsidary of Miniondas & Farandula USA.
Creating and launching marketing campaigns, building and maintaining a list of engaged subscribers, assisting in the startup and design of new websites.
Fostering strong working relationships with many brands, working with international offices, developing editorial and marketing ideas that fit the business.
Creating and elevating great editorial ideas and turning them into promotional copy.
Hitting revenue targets by growing the business and launching new products.
Business Development January 2008 to December 2008Sentinel － Irvine, California
Primarily responsible for overall program growth in the region, accomplished through daily sales, networking, and strategic relationships.
Created and implemented a strategic plan that includes high level contract execution.
Established and nurtured relationships with executive level leadership in government agencies.
Created and implemented strategic goals to handle competition.
Educated, reported, and answered questions regarding company products and services.
Developed and maintained excellent relationships with, but not limited to, Judges, Marshals, clerks, administrators, probation officers, Prosecutors, Defense Attorneys, Program Managers, and treatment specialists.
Account manager for assigned courts, probation, treatment providers, and attorneys.
Executed marketing campaigns and host presentations to boost awareness.
Used innovation to meet the needs of customers in the region by identifying major issues and creating gap strategies to handle these issues.
Adjunct Faculty December 2004 to May 2005Westwood College － Anaheim, California
Taught material from approved curriculum and developed daily lesson plans.
Assisted students in achieving completion of objectives.
Advised students in matters related to academics, attendance and behaviors.
Motivated students to actively participate in all aspect of the educational process.
Maintained and reported student grades and attendance in accordance with company policies.
Completed professional development and in-service activities in accordance with college standards.
Participated in department curriculum meetings.
Realtor March 2003 to CurrentSuperior Real Estate Services － Irvine, California
Provide concierge level of customer service to clients.
Negotiate offers, counter offers, request for repairs.
Develop, implement and successfully manage the marketing and sales strategies for clients.
Manage MLS listings, ad creation and placement in variety of local and national publications.
Oversee graphic designers for creation of property specific e-blasts.
Coordinate open house events - invite list, invite creation, catering, and online input.
Schedule photographers, film crew, virtual tour crew, and follow-up on completion.
Create weekly and bi-monthly seller updates to clients with showing feedback and marketing updates.
Create property tear sheets using InDesign.
Manage digital marketing tasks including website accuracy.
Keeping proper financials on each project, handling lease, sale, or purchase coordination efforts with internal and outside brokerage firms.
Coordinate all transactions from conception to close.
Workers Compensation Claims Manager October 2000 to October 2002Liberty Mutual Insurance － Orange, California
Investigated workers' compensation claims, determined eligibility, collected and recorded claim data and information into claims systems of record.
Organized and tabulated data, evaluated information and data using established departmental guidelines, rules and legal regulations.
Maintain safeguard and update financial records including recognition of liability for future payments, established and maintained adequate reserves and authorized claims payments.
Reviewed documentation and authorized payments of medical bills and temporary total disability benefits upon receipt of proper documentation.
Settled claims within settlement authority.
Hobbies & Interests.
Running fuels my power and as a seasoned marathon runner I take great pride in setting goals and seeing them to fruition.
I enjoy travelling, seeing new places, discovering different cultures, trying new foods, communicating in different languages and exploring places while running.
As time share owners, our family enjoys the flexibility and freedom that being members has to offer in addition to developing new friendships all over the world.
March 2003STATE OF CALIFORNIA BUREAU OF REAL ESTATEReal Estate License BRE#01371393
Master of Arts : Criminal Justice, May 2002Chapman University － Orange, CaliforniaCriminal Justice
Bachelor of Arts : Criminal Justice, May 2000Chapman University － Orange, CaliforniaCriminal Justice
Advanced Negotiation, Analytical & Conceptual Problem Solving: Advanced Key Account Management & Retention : Advanced Strong Verbal and Written Communication : Advanced Marketing and Advertising: Advanced
Account Management, ad, Advertising, benefits, bi, clients, customer service, documentation, editorial, film, financials, financial, government, graphic, InDesign, innovation, leadership, legal, lesson plans, marketing, marketing and sales, meetings, Negotiation, networking, Developer, policies, Presenting, presentations, Problem Solving, publications, Real Estate, repairs, sales, Spanish, strategic, tear, website, websites, Written Communication