Long term manager versed in research and analysis. Seeking a position to develop and implement new and innovative health care improvement processes and admission procedures.
Education and Training
Liberty University, Expected in 2011 – –Masters:Management and Leadership - GPA:
Coursework in Public Health
University of PhoenixPhoenix, AZExpected in 2009 – –Bachelors of Science:Business Management - GPA:
Coursework in Human Resources
Skill Highlights
Patient-oriented
Confident public speaker
Government relations knowledge
Personal and professional integrity
Critical thinking proficiency
Staffing management ability
Conflict resolution
Personal and professional integrity
Professional Experience
Altabancorp - President Logan, UT, 2014 - Current
Responsible matter for local chapter of 501(c)3 charitable nonprofit organization.
Planning fund raising and events for funding of chapter.
Membership drives and membership issues resolution.
Executive communication and board meetings.
Brady Trane Service, Inc - Data Administration/Survey Production Manager Greenville, NC, 08/2013 - Current
Carefully selected, developed and retained qualified staff, as well as trained new staff annually.
Created annual goals, objectives and budget and made recommendations to reduce costs.
Assisted in the design and execution of programs that contributed to a 25% reduction in error rate.
Implemented standards and methods to measure the effectiveness of the department activities.
Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards.
Organized and led weekly personnel meetings with 12 team members.
Corresponded with operations staff to ensure key client deliverables and revenue goals were met.
Worked with state clients and stakeholders to shape procurements and identify opportunities for value added services.
Provided training and support for physicians and medical office staff participating in the Federal Vaccines for Children Program.
Audited immunization records of schools within a five county area
Audited daycares for state immunization records across a five county area.
Public presentation on adult vaccines for public service initiative.
Training on CDC vaccine initiatives to five county Health Departments.
Research survey of immunization levels of two year olds within the five county area.
Northland Industrial Truck - Director Schenectady, NY, 06/2010 - 10/2012
Direct reports of Client Services, Data Analyst and Report Writing Teams.
Carefully selected, developed and retained qualified staff, as well as trained new staff annually.
Created annual goals, objectives and budget and made recommendations to reduce costs.
Assisted in the design and execution of programs that contributed to a 15% growth of the organization in the 2011 fiscal year.
Expertly planned, coordinated, organized and directed all operations of the three departments.
Ensured the accuracy of public information and materials.Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
Organized and led weekly personnel meetings with 26 Team members.
Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.
Worked with state clients and stakeholders to shape procurements and identify opportunities for value added services.
Observed strict confidentiality and safeguarded all patient-related information.
Reviewed and approved time cards for processing by payroll department.
Analyzed facility activities and data to properly assess risk management and improve services.
Horticultural Marketing & Printing - Library/Prepress/Customer Service Supervisor City, STATE, 07/1997 - 07/2010
Supervised all staff in three departments Performed all pre-employment interviews and reviewed performance of staff members Research, copy-writing and photo procurement Coordinated purchase of supplies and materials for departments Scheduled all work through production departments Daily communications with production managers to ensure quality and efficiency Monthly status reports to the executives.
Humana Health Care Plans - Sales Coordinator City, STATE, 01/1995 - 04/1997
Data entry, Sales reports and proposals.
Implement new and renewal business cases.
Training of new sales assistants.
Skills
Proficient with research and database management.
Skilled with Microsoft Office, Photoshop, Illustrator, Quark Xpress and QuickBooks. Some experience with SQL
Experienced with employee relations, training mentoring, and counseling
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