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PRESIDENT
Summary
New York City certified bartender with 12 years of experience. Knowledgeable about all types of beer, and liquor and mixed drinks. Strong team leader and bar staff trainer who is passionate about customer service and hospitality with an expert background in restaurant operations and management. Dedicated to reliability, dynamic bartending and cleanliness. A Customer-oriented bartender who is well-versed in overseeing movement of liquor, beer and specialty drinks.
Skills
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Experience
President / National Multiple Sclerosis Society - Waltham , MA09/2008 - Current
- Worked hard daily to promote exemplary level of tailored service to over 150 Clients by consulting with long-term, new and prospective customers to understand their needs and propose ideal solutions by email, phone or in person.
- Observed restaurant operations and adherence to New York City's health code and regulations.
- Identified complex and daily operational issues. Created and implemented strategic business solutions that aligned with best practices based on up -to-date industry and regulatory guidelines that potentially save clients hundreds or even thousands of dollars.
- Assessed clients' needs and tailored individual plans of action to provide business solutions.
- Provided expert assessments of designs and plans in restaurant industry.
- Provided professional representation at New York City's Administrative Tribunal, both online and in person, for clients challenging alleged health code infractions.
- Took the lead and managed the application process for clients wishing to obtain either a new license or those renewing existing licenses.
- Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
Bar Manager / Marriott Vacations Worldwide - Celebration , FL12/2007 - 11/2008
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
- Kept detailed inventories and restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Made product recommendations to customers based on preference, foodstuff pairings and special promotions.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Managed the customer experience by overseeing operations and resolving issues quickly.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Controlled labor costs by adjusting schedules and workflows to better align with individual strengths and expected customer demands.
- Diminished financial discrepancies by accurately recording transactions in Aloha POS system while verifying daily bar staff receipts.
Bar Manager / Marriott Vacations Worldwide - Falmouth , MA11/2001 - 11/2007
- Trained 20 staff members to enhance customer service and increase profits through promotional suggestions. As a result saw a 10% increase in profit.
- Reorganized bar stations and kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximize revenue.
- Delivered drink service at busy restaurant and served over 100 guests nightly.
Restaurant Manager/Bartender / Fox Hound - City , STATE02/1997 - 12/2006
- Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Updated computer systems with new pricing and daily food specials.
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Education and Training
Baruch College Of The City University Of New York - City, State06/2004BBA: Business Management
Professional certificates
NYC Food Protection Certificate
Computer Skills
MS Word, Excel, Social Media, Internet Searches, Aloha POS System
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Resume Overview
School Attended
- Baruch College Of The City University Of New York
Job Titles Held:
- President
- Bar Manager
- Restaurant Manager/Bartender
Degrees
- Baruch College Of The City University Of New York -
City,
State
06/2004 BBA : Business Management
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