Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Creative and energetic Early Childhood Education professional devoted to offering diverse activity plans and experiential learning opportunities to enhance individual development. Friendly, supportive and motivated with strong desire to promote student potential. Offering 5 years of experience with passion for building strong bond with faculty, students and caregivers.
Skills
Head Start programs
Basic clerical knowledge
Food preparation
Lesson Planning
Program development and management
Child development
Group and individual instruction
Early Childhood Education
Mother of 1 child
Certifications
ServSafe
CPR Certified
AED Certified
Health and Safety Certifications
Work History
Preschool Teacher, 05/2015 to Current North Country Academy – Lacey, WA,
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Promoted sensory development by providing access to different textures.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Allowed for ample outdoor discovery time each day.
Educated students in foundational concepts such as shapes, numbers and letters.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Fostered reasoning and problem solving through active exploration games and activities.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
Identified signs of emotional and developmental problems in children and reported to parents.
Nurtured supportive learning environment, often used as model for other classrooms.
Supervised students and enforced discipline during all Head Start activities.
Monitored students' academic, social and emotional progress and recorded in individual files.
Taught average of 15 children per school year.
Addressed behavioral and learning issues with parents and daycare management.
Assisted and supervised 12-25 children through entire school day.
Used classroom observations to create written assessments of student performance.
Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Gave one-on-one attention to children while maintaining overall focus on entire group.
Tracked receipts, employee hours and inventory movements
Managed schedules, accepted time off requests and found coverage for short shifts
Kept employees operating productively and working on task to meet business and customer needs
Trained and mentored new employees to maximize team performance
Exercised composure under pressure and in escalated customer service scenarios
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
Coached crew members to optimize performance and motivate toward more efficient work
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
Front Desk Manager, 06/2009 to 01/2014 Diamond Resorts Corporation – Daytona Beach, FL,
Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Efficiently resolved guest complaints and ensured that issues were addressed promptly.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
Supervised front desk operations to ensure that all guests received superior customer service from hotel employees.
Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours.
Protected guest valuables with main safe or in individual boxes to maximize security.
Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Performed daily inventory for keys and linens and detailed all information in audit reports.
Handled tasks and responsibilities for front office employees during periods of understaffing.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Trained new staff on correct procedures, compliance requirements and performance strategies.
Cashier, 03/2004 to 01/2009 Elliot Health System – Remote, NH,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Checked prices for customers and processed items sold by scanning barcodes.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reviewed and resolved differences between accounting information and cash drawer.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Counted cash in register drawer at beginning and end of shift.
Answered questions about store policies and concerns to support positive customer experiences.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Education
GED: , Expected in 05/2003 Scottsboro High School - Scottsboro, AL GPA:
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