Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality.

Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities.

Skills
  • Arts and crafts aptitude
  • Social skills development
  • Effectively work with parents
  • Excellent classroom management
  • CPR/First-aid certified
  • Schedule creation and maintenance
  • Effective listening
  • Proficient in childcare management software
  • Certified in Early Childhood Education
  • First Aid/CPR
  • Invoice generation
  • Business operations
  • Problem resolution
  • MS Office
  • Organization
  • Administrative support
  • Customer service
  • Project organization
  • Communications
  • Relationship development
Experience
09/2015 to 03/2020
Preschool Teacher Ibero-American Action League, Inc. Geneva, NY,
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Organized and led activities to promote physical, mental and social development.
  • Taught children foundational skills such as colors, shapes and letters.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Worked closely with site director, family care workers, classroom teaching team and other specialists.
  • Established open and loving environment where children could express desires and focus on learning.
  • Promoted good behaviors by using positive reinforcement methods with children.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
  • Promoted good behaviors by using positive reinforcement methods.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Collaborated with colleagues on developing new classroom projects and monthly themes.
  • Incorporated music, art and theater into lesson planning.
06/2006 to 08/2015
Front Office Receptionist U.S. Physical Therapy Frisco, TX,
  • Produced and distributed clear and error-free business correspondence, file documentation and internal team memoranda.
  • Assisted current and prospective patients with navigating telephone and web-based support systems.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Set and optimized employee schedules to secure proper coverage for all shifts.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Determined needs of visitors and provided information or solutions.
  • Addressed and welcomed [Number] guests to business per day, improving overall customer service and engagement.
  • Trained [Number] employees on [Software] and answered employee technological questions.
  • Managed team of [Number] [Job title]s and [Number] [Job title]s, promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Answered office phone and emails to schedule appointments, forward information and complete [Task].
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Maintained front office cleanliness and organized supplies to increase [Type] task productivity.
  • Updated front office phone protocols to increase productivity by [Number]% and decrease customer hold times.
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Greeted visitors and directed them to appropriate areas, verifying reasons for visit and [Type] information.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Communicated with outside offices to obtain records and transfer files for [Type] needs.
10/2002 to 07/2004
Sales Associate Mccoy-Rockford Austin, TX,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Processed orders through system and coordinated product deliveries.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Negotiated and closed deals with minimal oversight.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
08/2002 to 03/2004
Sales Associate Mccoy-Rockford Houston, TX,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Processed orders through system and coordinated product deliveries.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Helped average of [Number] customers per day by responding to inquiries and locating products.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Negotiated and closed deals with minimal oversight.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Used [Type] register system to ring up customer purchases, process payments and issue receipts.
  • Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended merchandise to customers based on needs and preferences.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Education and Training
Expected in 06/2018
Certificates in Early Childhood Education : Early Childhood Education
UCLA Extension - Los Angeles , Ca
GPA:
Expected in 06/2002
High School Diploma:
Laguna Hills High School - Laguna Hills, CA
GPA:

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Resume Overview

School Attended

  • UCLA Extension
  • Laguna Hills High School

Job Titles Held:

  • Preschool Teacher
  • Front Office Receptionist
  • Sales Associate
  • Sales Associate

Degrees

  • Certificates in Early Childhood Education
  • High School Diploma

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