premier solutions support technician resume example with 7 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skilled Job Title with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Skill.

  • Application support
  • Written Communication
  • Training and Development
  • MS Office
  • Excellent Communication
  • Multitasking Abilities
  • Organization and Time Management
  • Teambuilding
  • TCP/IP
  • Good Telephone Etiquette
  • Technical issues analysis
  • Customer service expert
  • Data recovery
Work History
Premier Solutions Support Technician, 08/2021 - Current
Pentair, Inc. Colorado Springs, CO,
  • Configured hardware, devices and software to set up work stations for employees.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Served customers and followed outlined steps of service.
Technical Support Representative, 08/2018 - 08/2021
North Country Academy Walled Lake, MI,
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Maintained familiarity with API and authentication mechanisms for supported products.
  • Used ticketing systems to manage and process support actions and requests.
  • Submitted service tickets for equipment maintenance requests.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Activated accounts for clients interested in new services.
  • Provided support for networking protocols and characteristics.
  • Translated complex technical issues into digestible language for non-technical users.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Identified potential sales and cross-selling opportunities in course of delivery of support services.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.

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  • Fielded average of Number inbound phone calls to deliver support and remotely resolve service issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
Toddler Lead Teacher, 04/2016 - 08/2018
Luv N Care City, STATE,
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
  • Instructed children in health and personal habits, such as eating, resting and toileting.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Allowed for ample outdoor recreation time to support physical development.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Developed age-appropriate activities and programs for children Number to Number years old.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Monitored students' academic, social and emotional progress and recorded in individual files.

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  • Made nutritious breakfasts, lunches, dinners and snacks for children.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Helped new preschool children get used to classes by giving one-on-one support.
Toddler Room Assistant, 02/2015 - 04/2016
Country Home Daycare City, STATE,
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Distributed food, napkins and beverages in preparation for snack time.

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  • Led children in creative, athletic and educational activities while maintaining safe and orderly group.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Introduced children to educational games and activities to boost learning.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Assisted children with putting on coats and cold-weather gear before going outside.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
  • Worked with Type students to provide both individual and group tutoring on core subjects.
  • Planned and managed learning-focused, imaginative and play-oriented activities for Type children.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Kept areas clean, organized and stocked, and sanitized surfaces and toys.
  • Consulted with families to discuss activities and behaviors of each child.
  • Cared for children ages Age to Age in nurturing and age-appropriate way.
  • Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
  • Developed lessons and activities to promote children's physical and emotional development.
High School Diploma: All Areas of Study , Expected in 06/2016
Stevens High School - San Antonio, TX
Status -
: , Expected in 08/2016
Art Institute - San Antonio, TX,
Status -

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Resume Overview

School Attended

  • Stevens High School
  • Art Institute

Job Titles Held:

  • Premier Solutions Support Technician
  • Technical Support Representative
  • Toddler Lead Teacher
  • Toddler Room Assistant


  • High School Diploma

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