Premier Solutions Support Technician resume example

• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Maintained familiarity with API and authentication mechanisms for supported products.
• Used ticketing systems to manage and process support actions and requests.
• Submitted service tickets for equipment maintenance requests.
• Conducted in-depth product and issue resolution research to address customer concerns.
• Assisted customers with product selection based on stated needs, proposed use and budget.
• Activated accounts for clients interested in new services.
• Provided support for networking protocols and characteristics.
• Translated complex technical issues into digestible language for non-technical users.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Documented transactions and support interactions in system for future reference and addition to knowledge base.
• Monitored systems in operation and input commands to troubleshoot areas.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Identified potential sales and cross-selling opportunities in course of delivery of support services.
• Wrote and reviewed tickets to request maintenance to various types of equipment.

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• Fielded average of Number inbound phone calls to deliver support and remotely resolve service issues.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.

• Promoted physical, academic and social development by implementing diverse classroom and outside activities.
• Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
• Instructed children in health and personal habits, such as eating, resting and toileting.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Allowed for ample outdoor recreation time to support physical development.
• Engaged with children on individual basis to build positive relationships and promote learning.
• Implemented curriculum to enhance classes with learning-focused activities.
• Developed age-appropriate activities and programs for children Number to Number years old.
• Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Monitored students' academic, social and emotional progress and recorded in individual files.

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• Made nutritious breakfasts, lunches, dinners and snacks for children.
• Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
• Helped new preschool children get used to classes by giving one-on-one support.

• Enforced rules and managed behavior through developmentally appropriate discipline.
• Maintained effective schedule balance between rest periods, active play and instruction.
• Distributed food, napkins and beverages in preparation for snack time.

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• Led children in creative, athletic and educational activities while maintaining safe and orderly group.
• Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
• Introduced children to educational games and activities to boost learning.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Assisted children with putting on coats and cold-weather gear before going outside.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Helped children develop motor skills in preparation for preschool and kindergarten.
• Instructed children in crafts and other activities to promote gross and fine motor skills.
• Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
• Worked with Type students to provide both individual and group tutoring on core subjects.
• Planned and managed learning-focused, imaginative and play-oriented activities for Type children.
• Used positive reinforcement techniques to promote patience and other good behaviors in children.
• Kept areas clean, organized and stocked, and sanitized surfaces and toys.
• Consulted with families to discuss activities and behaviors of each child.
• Cared for children ages Age to Age in nurturing and age-appropriate way.
• Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
• Developed lessons and activities to promote children's physical and emotional development.