Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

A high energy individual with a great interest in event planning, promotion and media productions. Excellent communication skills along with superior presentation abilities. Possess a passion for excellence. Experienced in designing and coordinating both corporate and commercial events. Reliable and hardworking office assistant with hands on experience in handling diverse tasks to ensure smooth office operations. Highly motivated to enhance the revenue of prospective company. Great ability to deal with adverse situations in a mature manner with an aim to resolve conflicts.

  • Collective bargaining techniques
  • Public policy background
  • Community development
  • Social media
  • Financial policy development
  • Exceptional organizational skills
  • Analytical thinker
  • Creative problem solver
  • Schedule Management
  • Adaptability
  • Collaboration
  • Strong Work Ethic
  • Time Management
  • Critical Thinking
  • Self-Confidence
  • Handling Pressure
  •  Received solid performance reviews.
  • Improved classroom attendance by communicating more efficiently with parents.
  • Held a perfect attendance record
  • Graduated top of my class.
  • Consistently placed on the dean's list.
  • Were promoted after only 6 months in the role
  • Trained over 20 new employees
  • Met deadlines consistently
  • Directed a team/group/organization
Preferred Sales Associate, 11/2015 to Current
Rent The RunwayArlington, TX,
  • As a Preferred Sales Specialists I am responsible for delivering world class service, uncovering and understanding our clients known and unknown needs and finding solutions to those needs.
  • As a Preferred Sales Specialists I interact with clients over the phone leveraging multiple computer based systems.
  • Preferred Sales Associates are responsible for sales, operations, quality and client experience goals and take part in an incentive plan driven by their success in these goals.
  • As a specialist I typically have a minimum of two year sales experience in a salary plus incentive environment with individual sales goals where I routinely met or exceeded defined goals and enjoy working in a competitive, client centric and high energy environment.
Process Assistant, 03/2015 to 10/2015
KempsChicago, IL,
  • Process Assistant - Assigning job duties, labor allocations, leading meetings, communicating with internal and external suppliers, work hands on with the products and associates.
  • Managing the floor, enforcing all safety policies, coaching and assisting associates with product products.
  • Contributing new ideas for the company, help reach daily productions goals.
  • PIT certified, TDR certified, train new associates, evaluate and improve processes within work areas, maintain expert- level knowledge of all products and new systems.
  • Stow Problem Solver- Receiving, moving, checking and storing incoming products, Checking and inspecting goods received and ensuring they are of accurate quantity, type, and also acceptable quality.
  • Packaging and labeling products before they are dispatched, Making sure that all inventory processes are completed on the same day.
  • Storing stock away safely, Accurately updating all data into computer and manual recording systems.
  • Ensuring a clean and safe workhouse for staff to work in, Supervising the work of junior staff, Labeling goods that have arrived at the warehouse.
  • Flexible, being alert of each associate problem. Training new problem solver.
Sales Spealist, 10/2014 to 01/2015
Macy'sCity, STATE,
  • Excellent spoken and written communication skills, leadership, skilled negotiator, customer service, human resource, sales forces, media relations, and cash handling.
  • Proven record of maintaining, verifying, balancing allocated cash drawer, including proper trial balancing all through the day In depth knowledge of maintaining positive customer relations by means of proper handling of all transactions, in keeping with established procedures.
  • Well known for exercising discretion, judgment, and proposal about transaction problems and inquiries.
  • Dedicated and detail-oriented: high level of accuracy and strong attention to detail adapt quickly to any situation/environment.
  • Commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
  • Strategic-relationship/partnership-building skills listen attentively, solve problems creatively, and use tact & diplomacy to find common ground & achieve win win outcomes.
  • Always maintain composure in strenuous situations, keep a smile on my face, & establish a fun/winning environment/team.
Customer Service Specialist, 08/2014 to 10/2014
Sport's AuthorityCity, STATE,
  • Clear communication skills aimed at understanding customers’ needs and providing corresponding services -Able to find conflict resolution without losing self composure.
  • Exceptional ability to stay attentive when dealing with customers,analytic thinking aimed at resolving customers’ issues in a proactive manner.
  • Detail-oriented and efficient in providing customer service in adverse situations- Assertive but polite when it comes to product or service endorsement.
  • Capable of depersonalizing self with customers- Known for utilizing humor sense during stressful interactions with customers.
  • Excellent body language targeted at providing customers with a positive image of the company- Well-versed in adapting different ways under pressure in order to meet deadlines- Demonstrated ability to analyze problems or adverse situations in a bid to provide well-placed customer services.
  • Know how of varying negotiation and persuasive manners, Profound understanding of customer psychology aimed at providing individualized customer services, Track record of using tact when handling irate customers, Self-presentation and positive attitude
  • Exceptional organizational skills and adaptability,- Savvy with modern technologies & Flexibility to work in an ever-changing environment
Mnager, 08/2011 to 07/2014
ChickfilaCity, STATE,
  • An experienced team leader Influencing, leading, and delegating abilities Ability to initiate/manage cross-functional teams and multi-disciplinary projects.
  • Critical thinking, decision making and problem solving skills.
  • Planning and organizing – Organizational abilities Result oriented: Ability to achieve the target within given time Excellence Communication skills.
  • Negotiating skills Conflict resolution.Adaptability – Efficient under pressure, always meet deadlines.
  • Strong prospecting-account management and closing skills Win-win attitude and accountability Sales characteristics such as competitiveness, accountability.
  • Quickly develop relationships with clients Easy going and personable with professionalization Tactfulness – to generate positive company image.
  • Money handling, Experienced in customer service.
: Business Administration, Expected in
Community College of Baltimore County - Rosedale, MD
Business Administration
High School Diploma: Technology, Expected in 2013
Friendship Academy of Engineering & Technology - Baltimore, MD
GPA: GPA: 3.9
GPA: 3.9
  • Customer Service Expert Currently used/1 years
  • Call Center Service Operations Expert Currently 5 years
  • Complaint Handling/Dispute Resolution Expert Currently- used/5 years
  • Sales Lead Generation Expert Currently 3 years
  • Data Entry/Records Management Expert Currently  5 years
  • Multi-line Phone Use Expert Currently 10years
  • MS Word, Excel and Access Expert Currently 10 years
  • Support Center
  • Increase customer satisfaction ratings
  • Interpersonal Skills

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School Attended

  • Community College of Baltimore County
  • Friendship Academy of Engineering & Technology

Job Titles Held:

  • Preferred Sales Associate
  • Process Assistant
  • Sales Spealist
  • Customer Service Specialist
  • Mnager


  • High School Diploma

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