A high energy individual with a great interest in event planning,
promotion and media productions. Excellent communication skills along
with superior presentation abilities. Possess a passion for excellence.
Experienced in designing and coordinating both corporate and commercial
events. Reliable and hardworking office assistant with hands on experience
in handling diverse tasks to ensure smooth office operations. Highly
motivated to enhance the revenue of prospective company. Great ability
to deal with adverse situations in a mature manner with an aim to
resolve conflicts.
Highlights
Collective bargaining techniques
Public policy background
Community development
Social media
Financial policy development
Exceptional organizational skills
Analytical thinker
Creative problem solver
Schedule Management
Adaptability
Collaboration
Strong Work Ethic
Time Management
Critical Thinking
Self-Confidence
Handling Pressure
Accomplishments
Received solid performance reviews.
Improved classroom attendance by communicating more efficiently with parents.
Held a perfect attendance record
Graduated top of my class.
Consistently placed on the dean's list.
Were promoted after only 6 months in the role
Trained over 20 new employees
Met deadlines consistently
Directed a team/group/organization
Experience
Preferred Sales Associate, 11/2015 to Current Rent The Runway – Arlington, TX,
As a Preferred Sales Specialists I am responsible for delivering world class service, uncovering and understanding our clients known and unknown needs and finding solutions to those needs.
As a Preferred Sales Specialists I interact with clients over the phone leveraging multiple computer based systems.
Preferred Sales Associates are responsible for sales, operations, quality and client experience goals and take part in an incentive plan driven by their success in these goals.
As a specialist I typically have a minimum of two year sales experience in a salary plus incentive environment with individual sales goals where I routinely met or exceeded defined goals and enjoy working in a competitive, client centric and high energy environment.
Process Assistant, 03/2015 to 10/2015 Kemps – Chicago, IL,
Process Assistant - Assigning job duties, labor allocations, leading meetings, communicating with internal and external suppliers, work hands on with the products and associates.
Managing the floor, enforcing all safety policies, coaching and assisting associates with product products.
Contributing new ideas for the company, help reach daily productions goals.
PIT certified, TDR certified, train new associates, evaluate and improve processes within work areas, maintain expert- level knowledge of all products and new systems.
Stow Problem Solver- Receiving, moving, checking and storing incoming products, Checking and inspecting goods received and ensuring they are of accurate quantity, type, and also acceptable quality.
Packaging and labeling products before they are dispatched, Making sure that all inventory processes are completed on the same day.
Storing stock away safely, Accurately updating all data into computer and manual recording systems.
Ensuring a clean and safe workhouse for staff to work in, Supervising the work of junior staff, Labeling goods that have arrived at the warehouse.
Flexible, being alert of each associate problem. Training new problem solver.
Sales Spealist, 10/2014 to 01/2015 Macy's – City, STATE,
Excellent spoken and written communication skills, leadership, skilled negotiator, customer service, human resource, sales forces, media relations, and cash handling.
Proven record of maintaining, verifying, balancing allocated cash drawer, including proper trial balancing all through the day In depth knowledge of maintaining positive customer relations by means of proper handling of all transactions, in keeping with established procedures.
Well known for exercising discretion, judgment, and proposal about transaction problems and inquiries.
Dedicated and detail-oriented: high level of accuracy and strong attention to detail adapt quickly to any situation/environment.
Commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Strategic-relationship/partnership-building skills listen attentively, solve problems creatively, and use tact & diplomacy to find common ground & achieve win win outcomes.
Always maintain composure in strenuous situations, keep a smile on my face, & establish a fun/winning environment/team.
Customer Service Specialist, 08/2014 to 10/2014 Sport's Authority – City, STATE,
Clear communication skills aimed at understanding customers’ needs and providing corresponding services -Able to find conflict resolution without losing self composure.
Exceptional ability to stay attentive when dealing with customers,analytic thinking aimed at resolving customers’ issues in a proactive manner.
Detail-oriented and efficient in providing customer service in adverse situations- Assertive but polite when it comes to product or service endorsement.
Capable of depersonalizing self with customers- Known for utilizing humor sense during stressful interactions with customers.
Excellent body language targeted at providing customers with a positive image of the company- Well-versed in adapting different ways under pressure in order to meet deadlines- Demonstrated ability to analyze problems or adverse situations in a bid to provide well-placed customer services.
Know how of varying negotiation and persuasive manners, Profound understanding of customer psychology aimed at providing individualized customer services, Track record of using tact when handling irate customers, Self-presentation and positive attitude
Exceptional organizational skills and adaptability,- Savvy with modern technologies & Flexibility to work in an ever-changing environment
Mnager, 08/2011 to 07/2014 Chickfila – City, STATE,
An experienced team leader Influencing, leading, and delegating abilities Ability to initiate/manage cross-functional teams and multi-disciplinary projects.
Critical thinking, decision making and problem solving skills.
Planning and organizing – Organizational abilities Result oriented: Ability to achieve the target within given time Excellence Communication skills.
Strong prospecting-account management and closing skills Win-win attitude and accountability Sales characteristics such as competitiveness, accountability.
Quickly develop relationships with clients Easy going and personable with professionalization Tactfulness – to generate positive company image.
Money handling, Experienced in customer service.
Education
: Business Administration, Expected in Community College of Baltimore County - Rosedale, MD GPA: Business Administration
High School Diploma: Technology, Expected in 2013 Friendship Academy of Engineering & Technology - Baltimore, MD GPA: GPA: 3.9 GPA: 3.9
Skills
Customer Service
Expert
Currently used/1 years
Call Center Service Operations
Expert
Currently 5 years
Complaint Handling/Dispute Resolution
Expert
Currently- used/5 years
Sales Lead Generation
Expert
Currently 3 years
Data Entry/Records Management
Expert
Currently 5 years
Multi-line Phone Use
Expert
Currently 10years
MS Word, Excel and Access Expert
Currently 10 years
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School Attended
Community College of Baltimore County
Friendship Academy of Engineering & Technology
