Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service, accuracy and efficiency and comfortable working with little oversight. Driven employee with exceptional record of accomplishment in exceeding service and performance targets. In-depth understanding of industry products, services and patient needs. High-energy team player ready to leverage abilities to positively impact sales numbers and promote company success.
Skills
Cash register operation
Teamwork
Retail sales
Customer assistance
Money handling
Documentation and recordkeeping
Independent judgement
Sales expertise
Interpersonal and written communication
Assessed customer product needs and interests in order to best recommend suitable items.
Organizational skills
Critical thinking
Administrative tasks
Advanced MS Office Suite knowledge
Professional and mature
Education and Training
Hardee Senior High SchoolWauchula, FLExpected in 03/2014 ā āGED: - GPA:
Polk State CollegeWinter Haven, FLExpected in ā āAssociate of Arts:Liberal Arts - GPA:
Certifications
Correctional Officer Basic Recruit Training Course - 2018
The Commission on Criminal Justice Standards and Training - 2018
Certified Correctional Officer - 2018
National Institute of Corrections- 16 hour training - 2020
Diversity Training -2020
Face Masks at Work: 8 Essential Tips - 2020
Professional Certification in Trauma & Resilience: Level One - 2020
Professional Certification in Trauma & Resilience: Level Two - 2020
Human Trafficking Prevention and Intervention: 2020
Experience
Eau Claire County - Pre-Trial Interviewer Eau Claire, WI, 07/2019 - Current
Screened applicants and took initial information about demographic and historical data.
Conducted client interviews and all client intake services.
Performed intake and conducted client interviews.
Determined whether clients should be counseled or referred to other specialists
Identified and enforced best practices to bolster operational efficiency and prioritize tasks.
Maintained positive attitude and effectively de-escalated clients during crisis situations.
Built and maintained strong relationships with the public and law enforcement agencies by successfully resolving issues and responding promptly to phone inquiries.
Answered questions and responded to inquiries to deliver high level of service to the public and law enforcement agencies.
Maintained confidential inmate documentation to prevent data compromise and comply with HIPAA regulations.
Evaluated patient behavior and reported changes to the court.
Maintained thorough and accurate records.
Examined legal documents and assured adherence to laws and court procedures.
Attended required meetings and conferences as well as training sessions to develop and maintain understanding of current conventions and laws.
Advised supervisors, judges and other office members on records, case status and other developments, alerting of approaching deadlines and procedural requirements.
Assembled paperwork and relevant files and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.
Williams-Sonoma, Inc. - Correctional Officer Scarsdale, NY, 12/2017 - 03/2019
Detected potential threats and quickly defused conflicts.
Conducted internal security checks to ascertain inmate safety.
Maintained clear and open communications with all facility areas to support efficient and safe operations.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Apprehended escapees safely while following proper techniques.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
Assisted in restraining violent and unruly inmates.
Supervised residents during meal distribution and intake, recreation time and work-site performance.
Maintained communications with staff and inmate body to maintain safe, effective prison environment.
Processed inmate intake and re-assignment by completing paperwork and conducting searches.
Applied non-violent response tools and physical restraint during problematic situations.
Maintained correct physical head count at all times.
Observed and directed inmates during recreation, visits, telephone and shower time.
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Supervised inmates during day-to-day activities.
Received property from incoming inmates, provided receipts and inspected items for contraband.
Instructed inmates on work detail and oversaw work-site transportation.
Maintained records and logs of man hours, materials and equipment used.
Attended regular trainings and maintained appropriate certifications.
Maintained daily logs of shift activity.
Merlin Entertainments Group Ltd. - Retail Sales Associate City, STATE, 04/2014 - 06/2015
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Helped customers by answering questions and locating merchandise.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Adhered to all company initiatives and achieved established goals for each.
Built customer loyalty by engaging with and identifying product needs of customers.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Offered coupons and special deals to increase quantity of customer spending.
Initiated friendly conversation with each customer to determine level of assistance required.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Fostered customer retention by assessing and meeting product needs.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Completed all assigned training to stay updated on important policies and procedures.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Followed all company policies, rules and procedures to promote company goals and maintain safety.
Engaged shoppers, providing assistance and information on merchandise and product features.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Calculated pricing, applied discounts and collected payment to process transactions.
Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Drove sales by successfully employing strategies such as upselling and cross-selling.
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