pre suit secretary resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Personable Health Science Graduate seeking an opportunity to apply formal education, experience in the medical office setting and compassion to obtain highest level of patient satisfaction and to meet challenges facing today's healthcare organizations. Demonstrates knowledge of medical terminology, quality assurance, data entry and retrieval, HIPAA and Medicare/Medicaid guidelines. Ability to establish a record of trust and rapport with patients, families, and colleagues. Excellent verbal, written and electronic communication skills in English. Proficient in Microsoft Office, EMR databases and medical software applications. Basic pre-suit and litigation experience. Proven track record of warmly welcoming patients and providing seamless office operations.

  • Patient Relations
  • Medical Terminology
  • HIPAA guidelines
  • Oral and written communication
  • Telephone etiquette
  • Active Listening
  • Computer Literacy - MS Office
  • Data Entry
  • Prioritizing
  • Detail Orientation
Pre-Suit Secretary , 08/2019 - 11/2019
Citizens Financial Group, Inc. Guilderland, NY,
  • Greeted clients and fulfilled their reason for visiting, acting as a liaison between clients, vendors and attorneys.
  • Gathered accident/police reports, obtained injured parties' entire medical history, including itemized billing statements, from numerous hospitals, specialty care and diagnostic offices.
  • Opened new files and filed documents accordingly within the case management database.
  • Maintained master calendar for client appointments and court appearances.
  • Completed check and expense requests and followed up with accounting departments.
  • Received and disbursed all incoming mail; worked with certified mail receipts ensuring of their arrival to the appropriate party(s).
  • Ensured that urgent requests from the case manager were made top priority and completed by any means necessary.
Patient Support Volunteer, 10/2018 - 04/2019
Florida Cancer Specialists & Research Institute City, STATE,
  • Volunteered over 70 hours with local organization helping deliver high-quality supportive, compassionate care to patients.
  • Maintained a clean and well-organized patient care room, refreshment area, nurses station, and supply closet.
  • Sat with patients in need of companionship and emotional support.
  • Sorted and distributed food and comfort items to patients and family members.
  • Educated treatment patients and families about available support and financial-assistance services and resources.
  • Handled all delegated tasks, including restocking of items and prepping medical supplies, such as saline bags and syringes.
  • Communicated issues or inquiries of patients and/or family members to the appropriate nursing supervisor.
Administrative Assistant, 12/2017 - 08/2018
Icard Merrill Cullis Timm Furen & Ginsburg P.A City, STATE,
  • Provided administrative support to two separate attorneys and their legal assistants.
  • Scheduled both professional and personal appointments for two attorneys and made adjustments and changes if necessary.
  • Prepared and stayed up-to-date with case briefs and pleading indexes.
  • Summarized depositions, interrogatories and testimonies.
  • Used Microsoft Office programs and online legal databases daily.
  • Filed pleadings and required paperwork with court clerk according to strict deadlines.
  • Observed strict privacy laws to prevent information breaches and protect client data.
  • Participated in client interviews, observed questioning process and took notes to document information.
  • Performed basic secretarial duties such as distributing mail, returning client calls, sending and receiving faxes, etc.
Assistant Office Manager, Medical Receptionist , 12/2012 - 11/2017
Rejuvenations, Inc. And Cool Cryo Spa City, STATE,
  • Daily use of EMR databases to maintain accurate records of patient care, condition, progress, and concerns.
  • Entered patient information including insurance, demographic and health history.
  • Ensured all phone calls were answered promptly and returned calls and emails in a timely manner.
  • Complied with HIPAA guidelines to ensure patient confidentiality and to actively safeguard patient's personal health and insurance information.
  • Assisted with chiropractic care plans and therapeutic massages before chiropractic adjustments.
  • Prepared the Cryoness Cryotherapy machine for patient use and constantly monitored their condition while documenting progress.
  • Consistently complied with applicable laws and regulations of Medicare and Medicaid.
  • Corresponded with Health Insurance companies and other medical providers' offices.
  • Processed patient payments and scanned identification and insurance cards.
  • Completed basic office management duties, including restocking supplies, keeping all treatment rooms and lobby neat, and aiding in social media advertisement.
Education and Training
Bachelor of Science: Health Science , Expected in 05/2019
Florida Gulf Coast University - Fort Myers, FL
Status -
  • Minor in Health Science Administration
  • 3.3 GPA
Associate of Science: Health Science Administration , Expected in 12/2015
Florida Gulf Coast University - Fort Myers, FL
Status -

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Resume Overview

School Attended

  • Florida Gulf Coast University
  • Florida Gulf Coast University

Job Titles Held:

  • Pre-Suit Secretary
  • Patient Support Volunteer
  • Administrative Assistant
  • Assistant Office Manager, Medical Receptionist


  • Bachelor of Science
  • Associate of Science

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