Multi-talented Program Coordinator consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. I make an average of 50 phone calls a day, meet with at least five clients a week, and am at my happiest when I get to interact with a lot of different personalities. I’ve also led on the job training for new hires as part of a training program resulting in hundreds of new hires for our organization.
Skills
Budget
Crisis management
Record-keeping
Treatment planning
Service monitoring and evaluation
Operational Improvement
Regulatory Compliance
Quality Assurance
Data Analysis
Business analysis
Priority management
Issue resolution
Administrative oversight
Strategic Planning
Schedule Coordination
Staff recruiting and retention
Training programs
Time management
Work History
Pre-service Coordinator, 01/2010 - Current Us Oncology, Inc. – Aurora, CO,
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Pre-placement Assessment regarding youth's behavioral patterns and assess family structure by interviewing and observing families
Coordinate with doctors to ensure that youth receives appropriate clinical evaluations
Guide families through referral process to date of admission, by providing weekly support and crisis management as needed
Make and maintain contact with referral sources within Central Mississippi and assist locate additional resources if needed
Resolved conflicts and negotiated mutually beneficial agreements between parties
Identify new referrals source and provide MYPAC education marketing for Central Mississippi area for additional referrals
Communicate with internal and external customers regarding process of referrals for youth
Provide educational materials to families or refer out if needed, identify relationship with psychiatric hospitals, child/family advocates, Youth Courts, schools or any other external customers to ensure emotional and behavioral needs of child are met
Serve as liaison between family and referral sources to increase program alignment
Work cooperatively with groups and agencies to ensure coordination of existing resources and development of increased services on the state, regional or local level
Developed productive working relationships with numerous community resources, including churches, schools, government agencies and charitable organizations
Ensure that all documentation is accurate and meets criteria for services as identified by Mississippi Medicaid and Health System of Mississippi
Works closely with internal leadership and external customer resources to identify and address red flag or immediate service needs
Worked with clients to improve life choices and maximize benefits of programs
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Detailed program operations and participant activities with comprehensive record-keeping
Maintained accurate records and full compliance with government regulations and agency guidelines
Family Counselor, 05/2009 - 01/2010 Youth Villages – Columbus, IN,
Collaborating with family, school and community supports to enhance the quality and efficiency in supporting the family through conducting thorough assessment and creating clinical interventions.
Initiate contact with all support systems at least weekly to maintain family and professional contact.
Help families to communicate needs to support systems.
Provide family support 24 hours a day.
Maintain that all documentation and reports are completed accurately in accordance with state, federal and company requirements.
Ability to organize and prioritize daily tasks and responsibilities with minimal supervision.
Assist in marketing projects continually within the company.
Liaised with community organizations and provided resource and treatment referrals.
Assisted parents with appointment scheduling and transportation arrangements to maintain treatment plans.
Administered case management for dependent children to provide counseling and formulate treatment plans to determine long-term placement.
Planned and participated in off-site and on-site client events and activities.
Offered family crisis intervention to manage conflict and identify peaceful resolutions.
Collaborated with community program leaders and advocates to make resources accessible to those in need.
Interviewed individuals and families to assess needs and provide informational resources.
Documented data and completed accurate updates to case records.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Increased youth participation in pro-social activities by 60% through collaboration with therapist assistants and community resources.
Senior Residential Supervisor, 09/2005 - 05/2009 Chesterfield County, Va – Chesterfield, VA,
Active in community reintegration projects to increase awareness of opportunities and activities for youth
Coordination to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
Aided parents in arranging medication evaluations and psychological testing
Mediated conflicts within families to clarify and resolve underlying issues
Led summer day treatment groups and therapeutic activities to teach functional living skills and address behavioral issues
Developed goal-oriented psycho-educational and activity therapy groups to improve clients' level of functioning
Counseled and provided therapeutic services to mentally disturbed, delinquent, or disabled youths
Implemented and monitors therapeutic interventions to meet the safety needs of each client
Participated in creating effective therapeutic goals for each child
Assisted in facilitating clients' treatment planning group
Assist in recruiting efforts for high turnover positions
Strategized with clinical team to prevent inmate diversion, abuse and recidivism
Conduct new hire orientation and benefits orientation to build a strong foundation for new employees and increase employee engagement
Conducted in-services to train teachers in methods of implementing new framework
Led treatment teams and is responsible for individual therapy using brief therapy and cognitive behavioral approaches; provides group therapy to help youth develop skills needed fo family living
Demonstrated how to accomplish high level of results in complex issues while continuing to provide high levels of customer service
Ensured that children in residential treatment receive various therapy methods that will help them to overcome issues in order to return home
Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups
Cared for groups of youth housed in residential treatment center under supervision of the Residential Services Supervisor
Planned and lead recreational activities; counseled and provided therapeutic services to youth Completed and provided proper documentation, reports, chart entries, and record-keeping documents
Identified and solved problems in a timely and effective manner
Developed, promoted, and implemented assigned cottage projects; participated in residential planning meetings and treatment team meetings
Worked positively with other staff and residents to develop and implement goals and objectives
Adapted to changes in the work environment
Screen potential candidates by various methods to determine appropriate job fit
Coordinates short and long term development of group sites
Establishes clear and concise goals of each employee
Develop, manage, and supervise program budget in order to monitor monetary needs
Assists with job duties in the absence of current Program Manager
Education
Graduate Certification in Human Resources: Human Resources Management, Expected in 2021 - Belhaven University - Jackson, MS GPA:
Master of Science: Counseling & Psychology, Expected in 2012 - University of West Alabama - Livingston, AL, GPA:
Bachelor of Science: Psychology, Expected in 2004 - Mississippi State University - Starkville, MS, GPA:
Certifications
Certified Mental Health Therapist Cardio-pulmonary resuscitation (CPR) Certification
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