Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Multi-talented Program Coordinator consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. I make an average of 50 phone calls a day, meet with at least five clients a week, and am at my happiest when I get to interact with a lot of different personalities. I’ve also led on the job training for new hires as part of a training program resulting in hundreds of new hires for our organization.

  • Budget
  • Crisis management
  • Record-keeping
  • Treatment planning
  • Service monitoring and evaluation
  • Operational Improvement
  • Regulatory Compliance
  • Quality Assurance
  • Data Analysis
  • Business analysis
  • Priority management
  • Issue resolution
  • Administrative oversight
  • Strategic Planning
  • Schedule Coordination
  • Staff recruiting and retention
  • Training programs
  • Time management
Work History
Pre-service Coordinator, 01/2010 - Current
Us Oncology, Inc. Aurora, CO,
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Pre-placement Assessment regarding youth's behavioral patterns and assess family structure by interviewing and observing families
  • Coordinate with doctors to ensure that youth receives appropriate clinical evaluations
  • Guide families through referral process to date of admission, by providing weekly support and crisis management as needed
  • Make and maintain contact with referral sources within Central Mississippi and assist locate additional resources if needed
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Identify new referrals source and provide MYPAC education marketing for Central Mississippi area for additional referrals
  • Communicate with internal and external customers regarding process of referrals for youth
  • Provide educational materials to families or refer out if needed, identify relationship with psychiatric hospitals, child/family advocates, Youth Courts, schools or any other external customers to ensure emotional and behavioral needs of child are met
  • Serve as liaison between family and referral sources to increase program alignment
  • Work cooperatively with groups and agencies to ensure coordination of existing resources and development of increased services on the state, regional or local level
  • Developed productive working relationships with numerous community resources, including churches, schools, government agencies and charitable organizations
  • Ensure that all documentation is accurate and meets criteria for services as identified by Mississippi Medicaid and Health System of Mississippi
  • Works closely with internal leadership and external customer resources to identify and address red flag or immediate service needs
  • Worked with clients to improve life choices and maximize benefits of programs
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Detailed program operations and participant activities with comprehensive record-keeping
  • Maintained accurate records and full compliance with government regulations and agency guidelines
Family Counselor, 05/2009 - 01/2010
Youth Villages Columbus, IN,
  • Collaborating with family, school and community supports to enhance the quality and efficiency in supporting the family through conducting thorough assessment and creating clinical interventions.
  • Initiate contact with all support systems at least weekly to maintain family and professional contact.
  • Help families to communicate needs to support systems.
  • Provide family support 24 hours a day.
  • Maintain that all documentation and reports are completed accurately in accordance with state, federal and company requirements.
  • Ability to organize and prioritize daily tasks and responsibilities with minimal supervision.
  • Assist in marketing projects continually within the company.
  • Liaised with community organizations and provided resource and treatment referrals.
  • Assisted parents with appointment scheduling and transportation arrangements to maintain treatment plans.
  • Administered case management for dependent children to provide counseling and formulate treatment plans to determine long-term placement.
  • Planned and participated in off-site and on-site client events and activities.
  • Offered family crisis intervention to manage conflict and identify peaceful resolutions.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Documented data and completed accurate updates to case records.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Increased youth participation in pro-social activities by 60% through collaboration with therapist assistants and community resources.
Senior Residential Supervisor, 09/2005 - 05/2009
Chesterfield County, Va Chesterfield, VA,
  • Active in community reintegration projects to increase awareness of opportunities and activities for youth
  • Coordination to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
    Aided parents in arranging medication evaluations and psychological testing
  • Mediated conflicts within families to clarify and resolve underlying issues
  • Led summer day treatment groups and therapeutic activities to teach functional living skills and address behavioral issues
  • Developed goal-oriented psycho-educational and activity therapy groups to improve clients' level of functioning
  • Counseled and provided therapeutic services to mentally disturbed, delinquent, or disabled youths
  • Implemented and monitors therapeutic interventions to meet the safety needs of each client
  • Participated in creating effective therapeutic goals for each child
  • Assisted in facilitating clients' treatment planning group
  • Assist in recruiting efforts for high turnover positions
  • Strategized with clinical team to prevent inmate diversion, abuse and recidivism
  • Conduct new hire orientation and benefits orientation to build a strong foundation for new employees and increase employee engagement
  • Conducted in-services to train teachers in methods of implementing new framework
  • Led treatment teams and is responsible for individual therapy using brief therapy and cognitive behavioral approaches; provides group therapy to help youth develop skills needed fo family living
  • Demonstrated how to accomplish high level of results in complex issues while continuing to provide high levels of customer service
  • Ensured that children in residential treatment receive various therapy methods that will help them to overcome issues in order to return home
  • Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups
Overnight Teacher Counselor, 06/2004 - 09/2005
YOUTH VILLAGES, Youth Villages City, STATE,
  • Cared for groups of youth housed in residential treatment center under supervision of the Residential Services Supervisor
  • Planned and lead recreational activities; counseled and provided therapeutic services to youth Completed and provided proper documentation, reports, chart entries, and record-keeping documents
  • Identified and solved problems in a timely and effective manner
  • Developed, promoted, and implemented assigned cottage projects; participated in residential planning meetings and treatment team meetings
  • Worked positively with other staff and residents to develop and implement goals and objectives
  • Adapted to changes in the work environment
  • Screen potential candidates by various methods to determine appropriate job fit
  • Coordinates short and long term development of group sites
  • Establishes clear and concise goals of each employee
  • Develop, manage, and supervise program budget in order to monitor monetary needs
  • Assists with job duties in the absence of current Program Manager
Graduate Certification in Human Resources: Human Resources Management, Expected in 2021
Belhaven University - Jackson, MS
Master of Science: Counseling & Psychology, Expected in 2012
University of West Alabama - Livingston, AL,
Bachelor of Science: Psychology, Expected in 2004
Mississippi State University - Starkville, MS,

Certified Mental Health Therapist Cardio-pulmonary resuscitation (CPR) Certification

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School Attended

  • Belhaven University
  • University of West Alabama
  • Mississippi State University

Job Titles Held:

  • Pre-service Coordinator
  • Family Counselor
  • Senior Residential Supervisor
  • Overnight Teacher Counselor


  • Graduate Certification in Human Resources
  • Master of Science
  • Bachelor of Science

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