- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Multi-talented Program Coordinator consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. I make an average of 50 phone calls a day, meet with at least five clients a week, and am at my happiest when I get to interact with a lot of different personalities. I’ve also led on the job training for new hires as part of a training program resulting in hundreds of new hires for our organization.
- Budget
- Crisis management
- Record-keeping
- Treatment planning
- Service monitoring and evaluation
- Operational Improvement
- Regulatory Compliance
- Quality Assurance
- Data Analysis
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- Business analysis
- Priority management
- Issue resolution
- Administrative oversight
- Strategic Planning
- Schedule Coordination
- Staff recruiting and retention
- Training programs
- Time management
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Pre-service Coordinator, 01/2010 - Current
Us Oncology, Inc. – Aurora, CO,
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Pre-placement Assessment regarding youth's behavioral patterns and assess family structure by interviewing and observing families
- Coordinate with doctors to ensure that youth receives appropriate clinical evaluations
- Guide families through referral process to date of admission, by providing weekly support and crisis management as needed
- Make and maintain contact with referral sources within Central Mississippi and assist locate additional resources if needed
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Identify new referrals source and provide MYPAC education marketing for Central Mississippi area for additional referrals
- Communicate with internal and external customers regarding process of referrals for youth
- Provide educational materials to families or refer out if needed, identify relationship with psychiatric hospitals, child/family advocates, Youth Courts, schools or any other external customers to ensure emotional and behavioral needs of child are met
- Serve as liaison between family and referral sources to increase program alignment
- Work cooperatively with groups and agencies to ensure coordination of existing resources and development of increased services on the state, regional or local level
- Developed productive working relationships with numerous community resources, including churches, schools, government agencies and charitable organizations
- Ensure that all documentation is accurate and meets criteria for services as identified by Mississippi Medicaid and Health System of Mississippi
- Works closely with internal leadership and external customer resources to identify and address red flag or immediate service needs
- Worked with clients to improve life choices and maximize benefits of programs
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Detailed program operations and participant activities with comprehensive record-keeping
- Maintained accurate records and full compliance with government regulations and agency guidelines
Family Counselor, 05/2009 - 01/2010
Youth Villages – Columbus, IN,
- Collaborating with family, school and community supports to enhance the quality and efficiency in supporting the family through conducting thorough assessment and creating clinical interventions.
- Initiate contact with all support systems at least weekly to maintain family and professional contact.
- Help families to communicate needs to support systems.
- Provide family support 24 hours a day.
- Maintain that all documentation and reports are completed accurately in accordance with state, federal and company requirements.
- Ability to organize and prioritize daily tasks and responsibilities with minimal supervision.
- Assist in marketing projects continually within the company.
- Liaised with community organizations and provided resource and treatment referrals.
- Assisted parents with appointment scheduling and transportation arrangements to maintain treatment plans.
- Administered case management for dependent children to provide counseling and formulate treatment plans to determine long-term placement.
- Planned and participated in off-site and on-site client events and activities.
- Offered family crisis intervention to manage conflict and identify peaceful resolutions.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Interviewed individuals and families to assess needs and provide informational resources.
- Documented data and completed accurate updates to case records.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Increased youth participation in pro-social activities by 60% through collaboration with therapist assistants and community resources.
Senior Residential Supervisor, 09/2005 - 05/2009
Chesterfield County, Va – Chesterfield, VA,
- Active in community reintegration projects to increase awareness of opportunities and activities for youth
- Coordination to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
Aided parents in arranging medication evaluations and psychological testing
- Mediated conflicts within families to clarify and resolve underlying issues
- Led summer day treatment groups and therapeutic activities to teach functional living skills and address behavioral issues
- Developed goal-oriented psycho-educational and activity therapy groups to improve clients' level of functioning
- Counseled and provided therapeutic services to mentally disturbed, delinquent, or disabled youths
- Implemented and monitors therapeutic interventions to meet the safety needs of each client
- Participated in creating effective therapeutic goals for each child
- Assisted in facilitating clients' treatment planning group
- Assist in recruiting efforts for high turnover positions
- Strategized with clinical team to prevent inmate diversion, abuse and recidivism
- Conduct new hire orientation and benefits orientation to build a strong foundation for new employees and increase employee engagement
- Conducted in-services to train teachers in methods of implementing new framework
- Led treatment teams and is responsible for individual therapy using brief therapy and cognitive behavioral approaches; provides group therapy to help youth develop skills needed fo family living
- Demonstrated how to accomplish high level of results in complex issues while continuing to provide high levels of customer service
- Ensured that children in residential treatment receive various therapy methods that will help them to overcome issues in order to return home
- Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups
Overnight Teacher Counselor, 06/2004 - 09/2005
YOUTH VILLAGES, Youth Villages – City, STATE,
- Cared for groups of youth housed in residential treatment center under supervision of the Residential Services Supervisor
- Planned and lead recreational activities; counseled and provided therapeutic services to youth Completed and provided proper documentation, reports, chart entries, and record-keeping documents
- Identified and solved problems in a timely and effective manner
- Developed, promoted, and implemented assigned cottage projects; participated in residential planning meetings and treatment team meetings
- Worked positively with other staff and residents to develop and implement goals and objectives
- Adapted to changes in the work environment
- Screen potential candidates by various methods to determine appropriate job fit
- Coordinates short and long term development of group sites
- Establishes clear and concise goals of each employee
- Develop, manage, and supervise program budget in order to monitor monetary needs
- Assists with job duties in the absence of current Program Manager
Graduate Certification in Human Resources: Human Resources Management, Expected in 2021
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Belhaven University - Jackson, MS
GPA:
Master of Science: Counseling & Psychology, Expected in 2012
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University of West Alabama - Livingston, AL,
GPA:
Bachelor of Science: Psychology, Expected in 2004
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Mississippi State University - Starkville, MS,
GPA:
Certified Mental Health Therapist Cardio-pulmonary resuscitation (CPR) Certification
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