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Pre Registration Repersentative Resume Example

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PRE REGISTRATION REPERSENTATIVE
Professional Summary

Registration representative with over 10 years of successful experience in strong customer service and patient caregiving. Recognized consistently for performance excellence and contributions to success in the Healthcare industry. Strengths in gathering and entering data and excellent telephone skills backed by training in caring about people.

Skills
  • Record preparation
  • Document interpretation and review
  • Patient registration
  • Patient Insurance preparation
  • Phone skills
  • Correspondence preparation
  • Interpreting instructions
  • Specimen preparation
  • Preventive skin care
  • Contamination prevention
  • Safety and health precautions
  • Interpreting procedures and instructions
  • Interpreting spoken word
  • Spreadsheet tracking
  • Patient preparation
  • Preparing specimens
  • Preparing charts
  • Preventive care
Work History
Pre Registration Repersentative06/2013 to 06/2019
Essentia Health – Duluth, MN

Gave excellent Customer Service to patients and family members.

Insurance Verification.

Entering patient personal and insurance data into computer system accurately.

Answered phones promptly and directed call if needed.

Followed direction of supervisor

Left workspace neat and clean at the end of every shift.

Evaluated quality problems and performed duties promptly to identify and resolve issues.

Used office equipment as needed to complete task. (example: computer system, fax machines, double monitors, printers

Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.

Worked with Registration Staff to resolve Insurance problems, improve operations and provide exceptional customer service.

Worked with patients to understand requirements and provide exceptional customer service.

Registration Representative06/2008 to 06/2013
Essentia Health – Duluth, MN
  • Verified insurance benefits, processed payments and issued receipts.
  • Collected demographic and insurance information from patients.
  • Provided thorough information about admissions policies, financial requirements and check-in procedures.
  • Organized, checked and submitted all related paperwork.
  • Explained questions in better detail for patients to allow truthful answers.
  • Properly completed patient interviews by performing data entry into computer before ending each registration .
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Worked with supervisor to resolve job problems, improve operations and provide exceptional customer service.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote collaborative approach to customer service provision.
  • Received incoming calls and messages and addressed phone requests.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Developed, updated and maintained database of existing and potential customers in Encompass software system.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Balanced deposits and credit card payments each day.
  • Took copayments and compiled daily financial records.
Environmental Service Worker09/2007 to 06/2008
Essentia Health – Duluth, MN
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Improved quality processes for increased efficiency and effectiveness.
  • Determined and recommended methods to address improvement opportunities.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Certified Nursing Assistant10/1997 to 06/2007
Essentia Health – Duluth, MN
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering blood sugar treatments and evaluating patient needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Employed mobility devices and Hoyer equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
  • Cared for average of 8 patients per day in hospital facility, delivering high-quality, efficient support to meet all needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurses informed of changes.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Transported patients between rooms and appointments or testing locations.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
Education
High School Diploma05/1972Esko High School- Esko, MN
Associate of Arts: Interior Decorating2006Career Developement Institute- Norcross, GA
Associate of Science: Certified Nursing AssistantDuluth Area Vocational Technical School- Duluth, MN
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Resume Overview

Companies Worked For:

  • Essentia Health

School Attended

  • Esko High School
  • Career Developement Institute
  • Duluth Area Vocational Technical School

Job Titles Held:

  • Pre Registration Repersentative
  • Registration Representative
  • Environmental Service Worker
  • Certified Nursing Assistant

Degrees

  • High School Diploma 05/1972
    Associate of Arts : Interior Decorating 2006
    Associate of Science : Certified Nursing Assistant

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