LiveCareer-Resume

pre loader resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Hardworking and highly motivated Spanish native employee with over 20 years of customer service and sales experience, adaptability, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Decision Making
  • Stamina
  • Problem-Solving
  • Work Task Prioritization
  • Product Knowledge
  • Service Minded
  • Social Perception
  • Analytical Thinking
  • Team Collaboration
  • Customer Advising and Referral
  • Analytical and Critical Thinking
  • Negotiation and Resolution
  • Skip Tracing
  • Customer Relationship Management
  • Service Quality Standards
  • Problem Identification
  • Conflict Resolution
  • Problem Investigation
  • Categorization and Classification
  • Creative Problem Solving
  • Relationship Building
  • Organizational Skills
Experience
Pre-Loader, 03/2021 to 07/2023
Lineage LogisticsIowa City, IA,
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
Asset Protection, 12/2019 to 03/2020
WalmartCity, STATE,
  • Provided friendly and professional assistance to employees, visitors and customers.
Debt Collector Agent, 04/2007 to 02/2014
Berlin WheelerCity, STATE,
  • Contacted customers with delinquent accounts to solicit payment.
  • Answered customer questions regarding account discrepancies or problems.
  • Arranged for debt repayment or established repayment schedules based on customers' financial situations.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Used variety of automated systems to locate and monitor overdue accounts.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Negotiated credit extensions and waivers when necessary.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Accepted and processed customer payments and applied toward account balances.
  • Advised delinquent customers on strategies for debt repayment.
  • Prioritized accounts based on total amount owed and credit bureau reports.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
  • Received payments and posted amounts to customer accounts.
  • Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
  • Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Performed administrative functions for assigned accounts, recorded address changes and purged records.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Reviewed accounts to determine payment plan compliance.
  • Recorded information about status of collection efforts.
  • Assisted borrowers to qualify for rehabilitation or consolidation of debts or loans.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Wrote appeal letters to insurance companies for denial of claims.
  • Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
  • Skip-traced with social media sites, professional sites and search engines to find contact information for borrowers.
  • Monitored overdue accounts using automated information systems.
  • Processed payments over phone and set up recurring drafts.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
  • Contacted insurance companies to check status of claim payments.
Hotel Service Representative , to
Econolodge HotelCity, STATE,
  • Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Improved customer service wait times to mitigate complaints.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Set up and activated customer accounts.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers regarding needs and addressed concerns.
  • Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.
  • Delivered accurate service information to meet goal-directed development plan.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Education and Training
GED: , Expected in 05/2001
Jefferson City High School - Jefferson City, MO
GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • Jefferson City High School

Job Titles Held:

  • Pre-Loader
  • Asset Protection
  • Debt Collector Agent
  • Hotel Service Representative

Degrees

  • GED

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