Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced Office Management and Administration Professional with over 15 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

  • Organized managerial style
  • Effective leader
  • Coaching and mentoring
  • Customer service
  • Communications
  • Operational Improvement
  • Team Building
  • Conflict resolution
  • Relationship building
  • Multidisciplinary team collaboration
  • Relationship building and retention
  • Profit improvements
  • Training and development
  • Documentation and control
Work History
Practice/Office Manager, 03/2018 - 04/2020
Sonic Drive-In Rossford, OH,
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Established and developed highly efficient and dependable team by delivering ongoing coaching and motivation and fostering career advancement.
  • Performed billing, collection and reporting functions for office generating over $1.5 million annually.
  • Completed bi-weekly payroll for employees.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Handled all incoming business and client requests for information.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Adhered to established guidelines to increase profits and collect supplier payments.
  • Leveraged advanced skills and training to support operational needs of multiple departments.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Developed highly-efficient optical team through ongoing coaching and professional development opportunities.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
Vision Center Manager, 06/2016 - 03/2018
Walmart City, STATE,
  • Managed internal operational standards and productivity targets for vision center.
  • Evaluated employee performance on annual basis and conveyed constructive feedback to improve skills.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Maintained store equipment, including computers, printers and fax machines.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Coordinated site investigations, documented issues and escalated to executive teams as needed.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
Assistant Manager, 11/2015 - 06/2016
America's Best Contacts & Eyeglasses City, STATE,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Coached team on effective upselling and cross-selling methods.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Communicated with managers of other departments to maintain transparency.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
Vision Center Manager, 05/2004 - 10/2015
Walmart City, STATE,

Same as Walmart Vision Center Jacksonvile NC

Associate of Science: Opticianry, Expected in
Durham Technical Community College - Durham, NC
  • Dean's List every semester

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Resume Overview

School Attended

  • Durham Technical Community College

Job Titles Held:

  • Practice/Office Manager
  • Vision Center Manager
  • Assistant Manager
  • Vision Center Manager


  • Associate of Science

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