Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Front desk operations
Reliable and trustworthy
Attention to detail
Company Name | City, StatePractice Medical Receptionist12/2020 - 10/2021
Checked patients in and out for appointments and collected co-payments.
Entered insurance, demographics and health history into patient database.
Scheduled and followed up on patient appointments.
Protected patients by observing strict HIPAA guidelines.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Answered multi-line phone system and directed callers to requested personnel and departments.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Handled correspondence, managed files and performed other clerical duties for office staff.
Followed infection control procedures to protect patients and staff in waiting area.
Compiled physical and digital documents, charts and reports.
Trained new staff on office procedures, insurance processes and medical terminology.
Company Name | City, StateRetail Associate10/2020 - 03/2021
Stocked and cleaned shelves while maintaining neat and orderly store.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Maintained current store, product and promotional knowledge to drive consistent sales.
Calculated pricing, applied discounts and collected payments to process transactions.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Organized store by returning merchandise to proper areas and restocked displays.
Educated customers on product and service offerings.
Escorted customers to products and pointed out complementary items to boost store sales.
Recommended optimal merchandise based on customer needs and desires.
Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Company Name | City, StateOvernight Stock Associate10/2020 - 02/2021
Cleaned and straightened warehouse, store aisles and shelves for ease of product accessibility, safety and loss prevention.
Identified stock needs, replaced outdated stock and assembled products.
Constructed and stocked new displays, designed and assembled end caps and removed and discarded outdated displays.
Assisted customers upon request in finding products or checked in warehouse for unstocked items.
Received, unloaded and documented incoming stock in warehouse and staged merchandise for easy retrievability.
Demonstrated expertise in knowing product locations, resulting in maximum satisfaction for searching customers.
Monitored and reported warehouse inventory to promote availability of required products for purchase.
Picked up boxes and related trash from sales floor.
Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
Reset merchandise throughout assigned section to give shelves and racks professional appeal.
Observed strict safety measures while stocking shelves to prevent falls and mishaps.
Assessed floor displays to restock merchandise.
Gathered assigned merchandise and transported to store floor locations using hand trucks.
Updated signage to reflect current pricing and promote target merchandise.
Secured products during transport toprevent damage.
Reviewed planograms and end cap placements to properly merchandise items.
Notified supervisor of spills for quick clean-up and remediation.
Education and Training
Lincoln Technical Institute | City, State12/2010
Somerville High School | City, StateHigh School Diploma06/2009
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Lincoln Technical Institute
Somerville High School
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Practice Medical Receptionist
Overnight Stock Associate
High School Diploma
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