practice assistant resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Versatile in customer service. Offers experience in front desk/ management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs.

Personable and energetic. Committed to delivering excellence in all facets of customer service and administrative support.

Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Experienced in customer service with over 10 years of experience.

Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Background Investigations
  • File and records management

Superior customer service

  • Patient greeting
  • Document filing
  • Chart pulling
  • Payment collection
  • Insurance verifying
  • Appointment Scheduling
  • Directing callers
  • Medical terminology knowledge
  • Professional telephone demeanor
  • Multi-line phone talent
Work History
12/2022 to Current
Practice Assistant Beth Israel Lahey Health Waltham, MA,
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Assisted development and implementation of new administrative procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Developed strategies to streamline and improve office procedures.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
06/2019 to 11/2022
Security Officer Outlets At Castle Rock Castle Rock, CO,
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Participated in staff meetings, special events and professional development activities.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
01/2016 to 05/2019
Pharmacy Clerk Comprehensive Pharmacy Services Tucson, AZ,
  • Prepared bills for insurance companies and submitted required paperwork.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Counted and labeled prescriptions with correct item and quantity.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
11/2014 to 12/2015
Supervisor Panera Bread Co Parker, CO,
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Consistently met quarterly sales goals and increased customer retention rate year-over-year.
  • Performed annual evaluations and reviews for large staff of employees.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
Expected in 06/2014 to to
High School Diploma:
New Mission High School - Boston, MA,
Expected in to to
Criminal Justice : Criminal Justice
University of Massachusetts - Dartmouth - North Dartmouth, MA

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Resume Overview

School Attended

  • New Mission High School
  • University of Massachusetts - Dartmouth

Job Titles Held:

  • Practice Assistant
  • Security Officer
  • Pharmacy Clerk
  • Supervisor


  • High School Diploma
  • Criminal Justice

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