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practice administrator resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Healthcare Administrator with proven ability to deliver exemplary level of healthcare service delivery to patients. Coordinate scheduling of surgery along with pre & post operative plans. Plan and implement strategies for marketing for a successful practice. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Well-organized and proactive with good judgement and multitasking skills.

Skills
  • Staff Management
  • Multidisciplinary team collaboration
  • Proficient in Microsoft Office and eClinicalworks
  • Relationship building and retention
  • Inventory and restocking
  • Project oversight
  • Seasoned in medical clinical procedures
  • Training and mentoring
  • Patient education and counseling
  • Training and development
  • Accreditation coordination
  • Profit improvements
  • Loss prevention management
  • Hiring and recruitment
  • Marketing strategies and implementation
  • Accounting for practice
  • Medical billing and coding
  • Obtaining prior authorizations
  • Developing relationship with patients
  • Maintain physician's hospital credentials
  • Scheduled patients for surgery and managed the pre & post operative issues.
Education
Ben Davis High School Indianapolis, IN Expected in High School Diploma : - GPA :

Vice President of Future Business Leaders of America

Participated in Work for credits program

Ivy Tech Community College of Indiana Indianapolis, IN Expected in Associate of Science : Respiratory Therapy - GPA :
  • Dean's List
  • Majored in Neonatal & Pediatrics
  • Professional development completed in Neonatal & Pediatric Specialty Exam and Certification.
Work History
Westchester Medical Center - Practice Administrator
Nanuet, NY, 12/2011 - 04/2020
  • Increased patient satisfaction scores by 70% within 3 months.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
  • Collaborated with physician and staff to maintain daily operations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
  • Ordered all medications, implants and medical supplies and kept check on inventory levels.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Recruited, hired and coached employees to offer high-quality, concierge level of service to patients.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Developed and maintained an effective marketing strategy.
Lineage Logistics - Owner/Operator
Sauk Village, IL, 03/2006 - 12/2011
  • Developed business plan and obtained funding to start business.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Charted and executed marketing strategies
  • Assessed financial reports and statements regularly to update processes and operations for greater profitability.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Fostered strong professional network and developed to connect with quality leads.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
  • Envisioned and created business identity and advertising materials such as business name and website as well as mission statement and overall brand.
  • Crafted engaging sales copy and eye-catching graphics for inventive client promotions.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Directed business operations for 9-employee company doing $1.2 million per year.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to issues.
  • Used well-honed negotiation skills to garner cost-effective pricing for medical equipment.
  • Operated with patient safety as main priority to avoid adverse outcomes, unhappy clients and lawsuits.
  • Engaged with clients regularly through in-person and email correspondence to present newest offerings, respond to questions and be proactive in providing the safest, most effective services available.
Careone - Respiratory Therapist
Randolph, MA, 02/1995 - 06/2001
  • First Respiratory Therapist to be hired on the first dedicated transport team at the hospital
  • Managed and operated mechanical ventilators and delivered airway management in neonatal and pediatric patients
  • Routinely collaborated with department managers to correct problems and improve services
  • Provided comprehensive care to improve and strengthen clients' respiratory functions
  • Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses
  • Provided antibiotics, bronchodilators and anti-inflammatory medications using hand-held nebulizers, metered-dose inhalers and positive pressure equipment
  • Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials
  • Aided physicians with various procedures, including bronchoscopies, ventilator management and intubations
  • Cooperated and communicated effectively with physicians to deliver client satisfaction and meet compliance with set standards
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Led Transport team in developmet of fundraising project, resulting in the purchase of two Mobile Intensive Care Units for the dedicated team.
  • Led Transport team in development of a curriculum that allowed a nurse and respiratory therapist to educated out-lying hospitals on proper short-term management of neonatal and pediatric patients.
  • I worked in every critical care unit in the hospital. Became certified to maintain a specialized ventilator in the pediatric burn unit.
  • Resolved logistical problems, improved operations and provided exceptional patient care
  • Developed team communications and information for educational meetings
  • Resolved conflicts and negotiated mutually beneficial agreements between parties

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Resume Overview

School Attended

  • Ben Davis High School
  • Ivy Tech Community College of Indiana

Job Titles Held:

  • Practice Administrator
  • Owner/Operator
  • Respiratory Therapist

Degrees

  • High School Diploma
  • Associate of Science

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