Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
  • Successfully oversaw the organizations staff of eighty including fifteen providers and seven direct report department managers.
  • Grew the provider base from eleven full time providers to fifteen.
  • Transitioned from an adviser driven bookkeeping system to Quickbooks and updated the chart of accounts to better align the recordkeeping function with the business tracking needs of the business.
  • Developed hybrid accounting and accrual practices to smooth the poor matching of revenue and expenses that resulted from the strict cash accounting method historically used.
  • Developed and maintained a revenue cycle process that resulted in industry leading performance as measured by claims paid, days claims outstanding, A/R aging and bad debt write offs.
  • Drove provider engagement in quality metric improvement necessary to consistently achieve practice performance, as measured by care quality and cost of care, in the 98th percentile.
  • Developed, implemented and maintained the practice buy-in and buy-out model used for the purpose of establishing buy-in value, the ownership vesting schedule and terms, ownership eligibility ROI requirements, and the buy-out valuation methodology.
  • Developed and maintained an employed provider compensation structure necessary to create a positive return on investment for the ownership group from the employed provider base.
  • Continually adapted the cost reconciliation model used to determine owner distributions to reflect the changing composition of the owner to employed provider ratio and varying practice patterns of the ownership group.
  • Designed, implemented and maintained a performance review and incentive compensation program that improved employee performance and enhanced organizational cohesiveness.
  • Designed and implemented data protocols that effectively drove staff engagement and process improvement through data mining, analytics and KPI dashboard creation.
Professional Summary

Adaptable metric driven leader adept at integrating data analytics and strategic leadership into company culture in order to fully capitalize on competitive advantage, maximize growth, optimize profits and maintain effective customer centric operations.

  • Accounting
  • Finance
  • Data analytics & visualization
  • Budgeting and variance analysis
  • Strategic planning
  • Staff coaching and leadership
  • Lean process improvement
  • Project management
Work History
10/2012 to Current
Practice Administrator & CCO Southern New Hampshire Medical Center Nashua, NH,
  • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
  • Created various Excel documents to assist with pulling metrics data and presenting them to give concise understanding of best placement for needed resources.
  • Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
  • Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
  • Developed and maintained strategic plan.
  • Updated and maintained organizational design for maximum productivity and control of quality and cost.
  • Developed and maintained compliance program to ensure conformity with industry regulations and laws.
  • Routinely collaborated with department managers to correct problems and improve services.
  • Collaborated effectively with physicians to ensure patient satisfaction and compliance with set standards.
  • Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting.
  • Maintained good communication between department heads, medical staff and governing boards by facilitating meetings and synchronizing interdepartmental functions.
  • Led the planning and achievement of goals and objectives consistent with practice mission and philosophy.
01/2008 to 03/2012
President & CEO Adp Rancho Cucamonga, CA,
  • Confidently managed the overall operations of the practice including; financial and revenue cycle management, quality assurance, patient satisfaction, risk management, provider and employee satisfaction, and regulatory compliance.
  • Maintained community, hospital and referring partner relationships.
  • Synthesized financial and budgetary information to solve problems and develop alternative solutions.
  • Developed and executed marketing programs and general business solutions resulting in increased practice exposure and market share.
  • Translated practice priorities into implementable actions.
  • Coordinated all lending, legal, accounting and purchasing activity for the practice.
04/2001 to 01/2008
Vice President FIFTH THIRD BANK City, STATE,
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Reviewed and edited loan agreements to ensure accuracy.
  • Conducted UCC searches and created environmental reports as part of the loan process.
  • Grew outstanding loans from $40mm to $100mm while concurrently absorbing the payoffs inherent in a commercial real estate portfolio.
  • Worked with lending clients to maintain all loan covenants and reporting requirements.
Expected in
BBA: Finance
University of Michigan - Flint, MI
  • Graduated with High Distinction
  • Selected for U of M Financial Executive award
Expected in
MBA: Organizational Leadership
Lawrence Technological University - Southfield, MI

Graduated with High Distinction


Compliance Certification Board: Certified in Healthcare Compliance (CHC)

Healthcare Financial Management Association: Certified Specialist in Business Intelligence (CSBI)

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School Attended

  • University of Michigan
  • Lawrence Technological University

Job Titles Held:

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  • BBA
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