Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • Developed and implemented a practice-wide care delivery model that improved patient throughput, enhanced patient access, increased patient engagement, and improved patient population health.
  • Implemented a proactive population health reporting and patient outreach program to maximize pay-for-performance revenue across various payer programs.
  • Designed and implemented a performance review and incentive compensation program that improved employee performance and enhanced organizational cohesiveness.
  • Instituted leadership training program that improved consistency in staff coaching and accountability measures resulting in enhanced organizational agility and strategic alignment.
  • Developed a patient on-boarding program that improved patient satisfaction and established care compliance expectations resulting in enhanced patient activation and appointment follow-through.
  • Formed and developed an information technology department adept at driving technology utilization, integrating technology into work-flow, and improving the patient experience through automation.
Professional Summary

Adaptable metric driven leader adept at integrating data analytics and strategic leadership into company culture to drive competitive advantage, drive growth, optimize profits and maintain effective customer centric operations.

  • Accounting
  • Finance
  • Data analytics & visualization
  • Budgeting and variance analysis
  • Strategic planning
  • Staff coaching and leadership
  • Lean process improvement
  • Project management
Work History
Practice Administrator & CCO, 10/2012 to 03/2021
Southern New Hampshire Medical CenterAmherst, NH,
  • Synthesized current business intelligence data to produce reports and presentations, highlighting findings and recommending changes.
  • Created various Excel documents to assist with pulling metrics data and presenting them to give concise understanding of best placement for needed resources.
  • Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
  • Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
  • Developed and maintained strategic plan.
  • Updated and maintained organizational design for maximum productivity and control of quality and cost.
  • Developed and maintained compliance program to ensure conformity with industry regulations and laws.
  • Collaborated with department managers to correct problems and improve services.
  • Collaborated effectively with physicians to ensure patient satisfaction and compliance with set standards.
  • Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting.
  • Maintained good communication between department heads, medical staff and governing boards by facilitating meetings and synchronizing interdepartmental functions.
  • Led the planning and achievement of goals and objectives consistent with practice mission and philosophy.
President & CEO, 01/2008 to 03/2012
Atara BiotherapeuticsSouth San Francisco, CA,
  • Confidently managed the overall operations of the practice including; financial and revenue cycle management, quality assurance, patient satisfaction, risk management, provider and employee satisfaction, and regulatory compliance.
  • Maintained community, hospital and referring partner relationships.
  • Synthesized financial and budgetary information to solve problems and develop alternative solutions.
  • Developed and executed marketing programs and general business solutions resulting in increased practice exposure and market share.
  • Translated practice priorities into implementable actions.
  • Coordinated all lending, legal, accounting and purchasing activity for the practice.
Vice President, 04/2001 to 01/2008
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Reviewed and edited loan agreements to ensure accuracy.
  • Conducted UCC searches and created environmental reports as part of the loan process.
  • Grew outstanding loans from $40mm to $100mm while concurrently absorbing the payoffs inherent in a commercial real estate portfolio.
  • Worked with lending clients to maintain all loan covenants and reporting requirements.
MBA: Organizational Leadership, Expected in 2005
Lawrence Technological University - Southfield, MI

Graduated with High Distinction

BBA: Finance, Expected in 1998
University of Michigan - Flint, MI
  • Graduated with High Distinction
  • Selected for U of M Financial Executive award

Compliance Certification Board: Certified in Healthcare Compliance (CHC)

Healthcare Financial Management Association: Certified Specialist in Business Intelligence (CSBI)

Intuit: QuickBooks Certified Proadvisor

Asana: Asana Certified Pro

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School Attended

  • Lawrence Technological University
  • University of Michigan

Job Titles Held:

  • Practice Administrator & CCO
  • President & CEO
  • Vice President


  • MBA
  • BBA

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