LiveCareer-Resume

practice administrator resume example with 15+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Vast experience in customer service and marketing; knowledge of Microsoft Word, Excel, PowerPoint, Photoshop, and Adobe; exceptional organizational skills and ability to work on several projects at one time; experience working on tasks individually and with groups; experience in problem-solving and handling customer complaints.
Accomplishments
Experience
12/2009 to Current Practice Administrator Adventist Health System | Glen Burnie, MD, As the Practice Administrator of a two doctor optometry practice, my main objectives are to increase efficiency, practice culture and marketing directives to help grow the practice consistently from year to year. This position includes equal parts Human Resources, Marketing/Public Relations, and Customer Service. During my first year as Practice Administrator, we were able to grow the practice over 20% in one year and increase overall patient satisfaction and retention rate. Responsibilities in this position include making all marketing and budgeting decisions with the doctors, designing and implementing all web and social media marketing plans, overseeing each area of the office to ensure that goals are being tracked and met and that budgets remain on track throughout the year, facilitating staff goal setting and training, managing customer service relationships, negotiating insurance contracts, overseeing all insurance and patient billing, implementing and monitoring all OSHA and HIPAA programs, guidelines, and training.
01/2009 to 12/2010 Director of Operations Progressive Logistics | Schenectady, NY, As the Director of Operations of this arts management organization in its first two years, my main tasks included most aspects of getting the business started such as working with an arts lawyer to create all legal contracts for the agency, collecting all information for publicity from individual artists for agency use, and creating all marketing/publicity materials both print and electronic. General responsibilities included updating the website regularly for the use of booking agents, answering general inquiries or directing calls to the appropriate personnel, coordinating between all booking agents and the main agency, keeping track of all contracts, and handling all travel arrangements for artist tours. Currently, I hold a consultative position with the Hudson Brown Agency when new marketing or publicity materials are needed or when assistance is needed in generating contracts between the agency and new agents or artists.
01/1 to 01/1 Public Relations/Marketing Intern/Manager Beechwood Apartments | City, STATE, As the marketing specialist for this apartment complex, my primary goal was to increase outside awareness of the property as well as create an inviting environment for all current and future residents. Responsibilities included assisting current residents with requests or questions related to the apartment complex and the surrounding area, planning resident retention functions/resident parties, setting appointments for prospects, following up with prospects after inquiries, leasing apartments to prospects, answering the phone, office work such as filing papers and creating leases, etc, updating online advertisements, and contacting local businesses to create advertising relationships. with the Carolina Brass music group, my main objective was to increase awareness of the group's musical and Arts in Education programs throughout the United States. Responsibilities included cold-calling music presenters to familiarize them with the Carolina Brass music group to increase awareness and book musical appearances, updating website and press materials, writing and distributing a quarterly e-newsletter, and writing applications for grants and memberships in music organizations such as Chamber Music America, North Carolina Presenter's Consortium, and several Touring Artist Rosters in several states. In addition, while working with this group, I created a new Arts in Education program as well as several Artist in Residency programs for Elementary through High School age ranges. These programs include agendas and printed materials to be used in conjunction with the group's on campus performances and lectures. This short-term position each summer consisted of collecting advertisements for the program book, setting up donations from local businesses for the Festival's five-week duration, organizing and facilitating off-campus performances and Elderhostel programs for the festival, representing the Festival at local venues or at off-campus concerts, and helping to ensure the patrons have a good concert experience by being visible at concerts and foreseeing/solving possible front-of-house problems that might occur. Over three summers with the Eastern Music Festival, I moved from PR/Marketing Intern to Manager. My main objectives in this position were to utilize the established marketing and fundraising relationships to increase attendance to the festival's many classical, jazz, and alternative blues concerts as well as to create new marketing relationships to continue to grow sponsorship for the festival. Responsibilities included organizing and coordinating the printing of the festival's summer concert program, creating new marketing opportunities and ideas by working with local contacts and companies, fulfilling artist technical riders, coordinating artist interviews with local news, radio, and newspaper contacts, representing the Festival at local venues and both on and off-campus concerts, assisting in front-of-house activities and supervision of students and other interns.
Education
Expected in Bachelor of Arts | Music Performance University of Maryland, College Park, MD GPA:
Fall 2002- May 2006 University of Maryland College Park, MD Bachelor of Arts in Music Performance
Military Experience
to Army | , Daniel Ridings, Military Awards Analyst at the Army Human Resources Command (Former Community Assistant Supervisor for Capstone Properties) resumesample@example.com (240) 285-8793
Certifications
HIPAA
Skills
Increase, Marketing, Public Relations, Contracts, Answering, And Marketing, Billing, Budgeting, Budgets, Customer Service, Hipaa, Human Resources, Patient Billing, Receptionist, Retail Sales, Satisfaction, Social Media Marketing, Training, Advertising, Filing, Leasing, Marketing Specialist, Fundraising, Pr, Printing, Public Relations/marketing, Arrangements, Its, Operations, Travel Arrangements, Excel, Microsoft Word, Organizational Skills, Photoshop, Powerpoint, Problem-solving, Word

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Resume Overview

School Attended

  • University of Maryland

Job Titles Held:

  • Practice Administrator
  • Director of Operations
  • Public Relations/Marketing Intern/Manager

Degrees

  • Bachelor of Arts

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