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Practice Administrator Resume Example

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PRACTICE ADMINISTRATOR
Professional Summary

Forward-thinking and enthusiastic professional with more than 7 years of comprehensive experience managing operations. Talent for planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Successfully oversee human resources, budgeting, supply management and customer service.

Skills
  • Accreditation coordination
  • Communication
  • Hiring and recruitment
  • Inventory management
  • Multidisciplinary team collaboration
  • Profit improvements
  • Project oversight
  • Relationship building and retention
  • Staff Management
  • Training, development and mentoring
Work History
Practice Administrator, 10/2018 to Current
Quality Urgent Care And Wellness – PENSACOLA, United States
  • Oversaw daily office operations of two healthcare facilities to ensure smooth daily workflow. as well as manage and schedule staff in efficient and cost-effective manner
  • Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs by 10%
  • Recruited, hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees
  • Oversaw financial aspects of healthcare, medical billing, budgeting, processing and submission of insurance claims
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
Director of Clinical Operations, 09/2016 to 06/2018
Synergy Laboratories – Mobile, AL
  • Responsible for setting up systems, processes and monitoring them to ensure clinical and administrative duties for the assigned areas are completely effectively, accurately, at a high quality and within established timelines.
  • Developed a system for clear communication for staff, including but not limited to holding regular meetings to facilitate dissemination of up-to-date information, preparation and distribution of weekly memos, one-to-one communication. Ensure systems that are put in place provide a means for effective communication across all shifts, teams, division and between consultants and outside agencies.
  • Developed and implement systems to monitor and assess the quality of services of assigned programs as well as in full compliance of rules, regulations including but not limited to ensuring internal and external audits are conducted in a timely manner, overseeing the peer review process, direct observation of staff, reviewing and providing timely feedback of reports.
  • Maintained familiarity with all external and internal standards. Responsible for assuring systems are in place to monitor program compliance with rules and all relevant standards.
  • Attended, developed, presented and coordinated training related to the operations and clinical management of teams of assigned areas. Participate and present in regional or agency wide training/orientation as necessary.
Laboratory Support Manager, 09/2015 to 09/2016
Quest Diagnostics – Mobile, Alabama
  • Oversaw recruiting, on-boarding, training of all laboratory support personnel, all daily operations within laboratory related support departments, ensure all Compliance Policies are followed, low error rate, and productivity within company standards. Ensure maintenance of a safe, ergonomically sound, professional environment. Monitor and report performance measures.
  • Worked closely with Clinical, Administration and Information Services staff in identifying opportunities for improving cost and quality of care through in-depth process and cost of care analysis, forming recommendations to drive significant operational changes.
  • Implemented, monitored and evaluated all quality initiatives to ensure positive patient outcomes. Oversee patient access and patient satisfaction initiatives. Facilitate processes to improve patient satisfaction. Ensure continuity of care for patients evaluated and treated by physicians, including timely communication with patients and referring physicians.
  • Created processes and efficiencies to drive performance excellence.
  • Maintained training files/records and administers appropriate examinations and certification processes/requirements as dictated by subject/course matter. Assesses training/development needs and facilitate training.
Senior Training Specialist, 02/2011 to 08/2015
Quest Diagnostics – Tucker, Georgia
  • Led the growth and development of the learning department while aligning projects and goals of the Company
  • Managed Corporate Learning and Development projects and initiatives Facilitate training classes at the Regional Office and in the field
  • Aligned Learning and Development's programs with overall business goals to develop strategies and guidelines
  • Maintained files and documents to ensure Regulatory compliance in accordance with established procedures and guidelines
  • Wrote and updated procedures and training material. Assists in the maintaining of all procedure manuals. Writes new procedures as directed. Implements roll out and required training of new procedures. Develops training material for customized training (Customer service, retraining, etc.) Develop training material for new hire training module
  • Coordinated, schedule, and conduct training via classroom, conference call, OJT, webinars and/or onsite. Conducted train the trainer training. Work with instructional designer to improve CBT content for enabling better learning environment via voice of the customer. Developed and administer staff competency testing
  • Performed site visitations and process analysis. Conducts site visits to verify adherence to compliance, safety and other procedures. Observes processes for efficient work and patient flows. Submits recommendations for process improvements. Assists in implementing process improvements
Education
Bachelor of Science: Business Administration And Management, 06/2011
Troy University - Fort Walton Beach, Florida
Associate of Science: Medical Administrative Assistant, 10/1990
Phillips Jr. College - Gulfport, MS
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Resume Overview

Companies Worked For:

  • Quality Urgent Care And Wellness
  • Synergy Laboratories
  • Quest Diagnostics

School Attended

  • Troy University
  • Phillips Jr. College

Job Titles Held:

  • Practice Administrator
  • Director of Clinical Operations
  • Laboratory Support Manager
  • Senior Training Specialist

Degrees

  • Bachelor of Science : Business Administration And Management , 06/2011
    Associate of Science : Medical Administrative Assistant , 10/1990

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