Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team. Implemented new hire training to further develop skills and initiate discussions on task prioritization. Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes. Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Supervised administrative and clinical staff of 60+, Medical Receptionist, Medical Assistants, Patient Care Techs, X-Ray Techs as well as 27 Providers delivering consistent coaching, mentoring, and workshops to improve job efficiency. Worked closely with all hub supervisors to maintain day-to-day operations.
Resolved conflicts promptly among physicians, medical assistants, and other healthcare employees to keep workflows on task. Patient intervention with critical problem solving skills to find best resolution.
Practice Merger Liaison, providing support, training, and resources to ensure smooth transition for all mergers with UCHA.
Provider Credentialing for hospitals, nursing homes, assisted living, and skilled nursing facilities. Renewing all provider's Medical licenses, CDS license, and DEA licenses.
Ensuring Provider Calendars, Schedules, Business meetings with Administration team quarterly.