Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Reliable and upbeat professional, with a successful track record at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

  • Finance and accounting operations
  • Finance reporting
  • Budgeting and finance expertise
  • Operations and finance expert
  • Team Management
  • Problem Resolution
  • Budgets
  • Organization
  • Communications
  • Credit programs
  • Commercial and consumer clients
  • Financial statements expertise
  • Payroll and budgeting
  • Credit and collections
Work History
Practice Administrator, 12/2002 to Current
Covenant Community CareDearborn, MI,
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Oversaw all financial transactions and management functions, strategically managing $700,00 operating budget.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to owner.
  • Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
  • Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs .
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Communicated with patients, ensuring that medical information was kept private.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Property Manager, 01/2014 to Current
Habitat AmericaReservoir Ridge, MD,
  • Introduced prospective tenants to types of units available and performed tours of premises
  • Communicated with clients and tenants while offering strategic solutions to remedy problems
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
  • Maximized rental income while minimizing expenses through effective planning and control
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
  • Boosted occupancy 100% by leveraging market knowledge and successful promotional strategies
Travel Agent, 01/2015 to Current
Aaa Of Southern CaliforniaSimi Valley, CA,
  • Arranged travel accommodations for groups, couples, executives and special needs clients
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation
  • Improved workplace productivity 100% by effectively coordinating appointment schedules and itineraries and managing accounts and budgets

Director, 05/2014 to Current
Rwj BarnabasToms River, NE,
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets
  • Assisted with creation of marketing strategy and advertising initiatives used to promote company to community members
  • Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning
  • Resolved all issues efficiently, which in turn enhanced customer satisfaction ratings.el
  • Developed impactful and strategic partnerships with 75 clients to drive business development
Bachelor of Science: Public Health, Expected in 12/2020
Trident University International - Cypress, CA
: Radiologic Technology, Expected in 2003
SC Chiropractic Association - Charleston, SC,
: Cardiovascular Technology/ EKG, Expected in 1998
Williamsburg Technical College - Kingstree, SC
: Medical Assistant, Expected in 1990
Florence-Darlington Technical College - Florence, SC
Bachelor of Science: Pyschology, Expected in 1988
College of Charleston - Charleston, SC

SC Notary Public License

SCRQSA (SC Radiation Quality Standard Association)


SC Radiology Board

Lumislim Laser (Body Sculpting) Certification

Care Credit Certification


Additional Information

I am active in both mine and neighboring communities. I help faciliate events for Seniors and school age children. I serve as a Vice President of my high school's Alumni Association. I establised a scholarship fund that awards three scholarships annually to high school seniors residing in Darlington County.

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Resume Overview

School Attended

  • Trident University International
  • SC Chiropractic Association
  • Williamsburg Technical College
  • Florence-Darlington Technical College
  • College of Charleston

Job Titles Held:

  • Practice Administrator
  • Property Manager
  • Travel Agent
  • Director


  • Bachelor of Science
  • Bachelor of Science

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