Management: Over 20 years' experience in south Florida healthcare with responsibility for overall administration and operations of physician practices. Conduct ongoing analysis to evaluate the efficiency, quality and productivity of business operations. Physician Relations: Work with various specialties and primary care physicians to ensure that their offices are successful from a personal level and an organization level. Budget and Financial: Analyze budget and expense variances and initiate appropriate recommendations to control annual expenditures. Responsible for financial performance and business planning functions. Familiar with various financial spreadsheets to help analyze budgets and meet the goals set forth. Personnel: Interview, hire, train and supervise team members. Delegate responsibilities and monitor job performances. Encourage and support a team work environment, which increases employee efficiency and productivity and decreases employee turnover. Customer Service: Provide superior service to customers through attention to detail and follow up. Effectively respond to customers' inquiries, requests, suggestions and concerns. Business Development: Responsible for managing new business development and strategic planning to maximize growth and profitability. Establish growth plans for individual accounts and personally managed account calls, presentations and negotiations. Quality Control: Supervised and ensure adherence to Federal, State and local laws, rules and regulations.
Education and Training
University of FloridaGainesville, FLExpected in ā āBachelor of Science:Management/Decision Information Sciences - GPA:Management/Decision Information Sciences
Skill Highlights
Windows 7, XP, Server and Workstations, QuickBooks, Microsoft Office, Crystal Reports, PC Anywhere, GoToMyPC, Omni Form, Microsoft Visual InterDev 6.0, PageMaker 6.5, Photoshop, Corel WordPerfect & Quattro, Microsoft Access, TCP/IP Networking, Microsoft SQL Server, Peachtree First Accounting, Checkbook Solutions, Medical Manager,
Professional Experience
Lifespan Corporation - Practice Administrator Central Falls, RI, 06/2004 - Current
Responsible for the successful day-to-day management of two different practices.
Supervise and administer all patient services.
Oversee scheduling of patients' appointments and doctors' activities.
Manage patient and insurance billing; handle patient inquiries, and complaints Manage all aspects of Human Resources.
Hire and train employees.
Conduct employee reviews.
Administer payroll.
Implement and support all human resources information management systems.
Create Crystal Reports, Excel spreadsheets, MS Word Templates, and Omni Forms for practice management.
Manage all accounts payable and receivable; collect on past-due accounts.
Maintain all practice management software and hardware.
Installed, networked and implemented Windows 2000 Server and SQL server.
Train and supervise office staff for windows environment and for the practice software.
Lifespan Corporation - Practice Administrator Cumberland, RI, 05/2013 - 09/2015
Managed 10 physician practices, 66 Residents, 2 ARNP's and 2 facility locations with an annual budget of over 3 million.
Responsible for the overall success of physicians, GME and their office in practice management group to meet budgeted goals and overall performance.
Finance: Review of daily, weekly and monthly reports pertaining to budget goals, expenses, office charges and payments, payroll and financial reports.
Work A/R for all physicians with all payers.
Submit/Approve Concur expenses.
Review WRVU reports monthly with physicians.
Review trend/purchase journal reports monthly with all physicians.
Complete asset transfer forms as we receive and send supplies/equipment.
Human Resources: Edit and approve payroll on Kronos.
Submit physician PTO requests to Administration for approval.
Provide Support staff throughout the day front and back.
Provide supportive staff to facilitate employee absence.
Manage OSHA compliance training annually.
Interview all candidates for job openings.
Review and approve staff PTO.
Accounts Payable: Code and approve Invoices for payment processing, process request for new vendor applications, Stark and W9, prepare and request checks, work with new vendors to complete required documentation-I9 and stark Customer Service: Manage patient complaints.
Manage vendor accounts.
Communicate with patients their balance.
Act as liaison between provider and outside vendors including hospitals and outpatient centers.
Facilitate Insurance Medical Record Review Audit.
Renew Provider Licenses.
Update NPI registry with changes.
Lifespan Corporation - Practice Administrator Exeter, RI, 11/2011 - 06/2013
Managed 6 physician practices, 2 ARNP's and 7 facility locations Responsible for the overall success of physicians and their office in practice management group to meet budgeted goals and overall performance with a combined budget over 6 million.
Finance: Review of daily, weekly and monthly reports pertaining to budget goals, expenses, office charges and payments, payroll and financial reports.
Work A/R for all physicians with all payers.
Submit/Approve Concur expenses.
Review WRVU reports monthly with physicians.
Review trend/purchase journal reports monthly with all physicians.
Complete asset transfer forms as we receive and send supplies/equipment.
Human Resources: Edit and approve payroll on Kronos.
Submit physician PTO requests to Administration for approval.
Provide Support staff throughout the day front and back.
Mentor other Practice Administrators.
Provide supportive staff to facilitate employee absence.
Manage OSHA compliance training annually.
Interview all candidates for job openings.
Review and approve staff PTO.
Work with new employees to complete required paperwork to receive access to hospital systems and tenet email.
Work with new employees on initial set up of etenet email and edu.
Complete termination package with employees leaving TFPS Accounts Payable: Code and approve Invoices for payment processing, process request for new vendor applications, Stark and W9, prepare and request checks, work with new vendors to complete required documentation-I9 and stark Customer Service: Manage patient complaints.
Manage vendor accounts.
Communicate with patients their balance.
Act as liaison between provider and outside vendors including hospitals and outpatient centers.
Facilitate Insurance Medical Record Review Audit.
Renew Provider Licenses.
Update NPI registry with changes Marketing: Purchase marketing materials for physicians: business and appointment cards, bio-cards, stationary.
Arrange lectures opportunities for physicians.
Arrange introduction meetings for new physicians.
Monitor marketing tabs in NextGen.
Work with Tenet PRM's and local organizations to set up physician meetings/education.
Work with hospital liaisons to introduce physicians Operations: Monitor and support NextGen EMR.
Make sure physician and office make MU for attestation.
Attend PA monthly meeting at corporate office.
Track MU data bi weekly to assure compliance.
Reconcile hospital charges monthly.
Work with coding to complete coding audits, meetings, and corrections in compliance central.
Review of end of day reconciliation for all practices daily.
Prepare offices when new physicians arrive-create new vendor accounts, obtain office supplies, arrange meetings with IT and IT vendors, obtain furniture, get quotes for office equipment, hire staff.
Review and follow up on report card action plans monthly.
Report revenue shortfalls and strategize to make up and complete action item reports.
Research charity cases for private pay patients and apply if needed.
Orthocarolina - Practice Administrator Boone, NC, 03/1993 - 11/2011
Responsible for the successful day-to-day management of two different practices.
Supervise and administer all patient services.
Oversee scheduling of patients' appointments and doctors' activities.
Manage patient and insurance billing; handle patient inquiries, and complaints Design, implement, and monitor solutions for a cost effective workplace.
Implemented reports to reduce expenses and maintain an on-going analysis of the profitability for various procedures.
Analyze and expedite patient flow.
Integrate managed care plans to maximize cost efficiency.
Generate employee motivation to reach revenue and performance goals Manage all aspects of Human Resources.
Hire and train employees.
Conduct employee reviews.
Administer payroll.
Implement and support all human resources information management systems.
Create Crystal Reports, Excel spreadsheets, MS Word Templates, and Omni Forms for practice management.
Manage all accounts payable and receivable; collect on past-due accounts.
Maintain all practice management software and hardware.
Installed, networked and implemented Windows 2000 Server and SQL server.
Train and supervise office staff for windows environment and for the practice software.
Skills
Accounting, accounts payable and receivable, Accounts Payable, PageMaker 6.5, Photoshop, balance, billing, budget, bi, hardware, Crystal Reports, Customer Service, documentation, Edit, email, train employees, Finance, financial reports, Forms, Human Resources, Insurance, Kronos, marketing, marketing materials, Medical Manager, Medical Record Review, meetings, Mentor, access, Microsoft Access, Excel spreadsheets, Microsoft Office, office, Windows 7, windows, MS Word, office equipment, patient flow, payment processing, payroll, PC Anywhere, Peachtree, process request, coding, Quattro, QuickBooks, Research, scheduling, Microsoft SQL Server, SQL server, TCP/IP Networking, trend, Microsoft Visual InterDev 6.0, Windows 2000 Server, Corel WordPerfect
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