Practice Administrator resume example with 17+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Highly skilled and enthusiastic professional looking to return to the Mortgage Lending Industry. I present with 20 years of experience managing operations in both mortgage and medical offices. My previous mortgage experience began as a loan officer. After 6 months of proven success, I was promoted to sales manager and ultimately earned a spot on the company's Presidents Club Trip within the first year. I went on to open and operate a successful mortgage brokerage along with my business partner for 6 years. After the birth of my 3rd daughter, I took a little hiatus to be home with my young children.

In my most recent position as a Practice Administrator, I was able to oversee all aspects of operations, including HR, implementation of electronic EMR and Billing, and front desk procedure that helped lead our practice to grow from 1 to 3 clinics over the past 8 years.

I feel my exceptional customer service, adaptability to change, willingness to learn new things, and goal oriented nature all make me a great candidate to join your organization.

  • Mortgage Lending
  • Customer Service
  • Sales
  • Customer Contact
  • Mortgage Loan Origination
  • Staff Management
  • Loss prevention management
  • Profit improvements
  • Relationship building and retention
  • Hiring and recruitment
  • Training and development
  • Superior Organization Skills
  • Excellent Time Management
  • Team Player
Work History
02/2012 to Current
Practice Administrator Orthocarolina Clemmons, NC,
  • Recruited, hired and trained front office staff, providing direct supervision, ongoing staff development and continuing education to employees
  • Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to CEO
  • Oversaw transition of company going from paper charts to utilizing EMR system and Electronic billing
  • Submitted electronic and paper claims to insurance companies including Medicare and Medicaid to collect medical payments
  • Collected payments and applied to patient accounts
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement
  • Maintained current accounts through aged revenue reporting
  • Liaised between patients, insurance companies and billing office
  • Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable
  • Researched and followed up on denied insurance claims
  • Communicated with insurance providers to resolve any denied claims and resubmit
  • Prepared billing statements for patients and ensured correct diagnostic coding
  • Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information
  • Performed credentialing for all new therapists
  • HR duties including payroll, benefits management, on boarding of new employees, profit sharing management, employee reviews
  • Book keeping utilizing Quickbooks
  • Creating monthly, quarterly, and yearly reports for budget and revenue management
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements
  • Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses
01/2003 to 01/2008
Partner/CFO Panasonic Corporation Of North America Mobile, AL,
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across mortgage lending operations.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Enhanced operational efficiency and productivity by managing budgets for company and overseeing operations staff.
  • Trained and motivated 25 employees to perform daily business functions, including loan origination and processing turn times to exceed client expectations.
03/2000 to 12/2002
Sales Manager Milend, Inc. Atlanta, GA,
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
  • Held weekly meetings with loan officers and co-managers to identify techniques to overcome sales obstacles
  • Developed and implemented comprehensive salesperson training program
  • Made President's Club in first year of management
09/1999 to 03/2000
Loan Officer Champion Mortgage City, STATE,
  • Originated, reviewed, processed, closed and administered customer loan proposals
  • Recommended loan approvals and denials based on customer loan application reviews
  • Submitted loan applications to underwriter for verification and recommendations
  • Promoted to Sales Manager after 6 months
Expected in
Associate of Science: Physical Therapy
Frederick Community College - Frederick, MD
Expected in 1999
Associate of Science: Physical Therapist Assistant
Carroll Community College - Westminster, MD

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Resume Overview

School Attended

  • Frederick Community College
  • Carroll Community College

Job Titles Held:

  • Practice Administrator
  • Partner/CFO
  • Sales Manager
  • Loan Officer


  • Associate of Science
  • Associate of Science

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