Practice Administrator resume example with 17+ years of experience
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Highly skilled and enthusiastic professional looking to return to the Mortgage Lending Industry. I present with 20 years of experience managing operations in both mortgage and medical offices. My previous mortgage experience began as a loan officer. After 6 months of proven success, I was promoted to sales manager and ultimately earned a spot on the company's Presidents Club Trip within the first year. I went on to open and operate a successful mortgage brokerage along with my business partner for 6 years. After the birth of my 3rd daughter, I took a little hiatus to be home with my young children.
In my most recent position as a Practice Administrator, I was able to oversee all aspects of operations, including HR, implementation of electronic EMR and Billing, and front desk procedure that helped lead our practice to grow from 1 to 3 clinics over the past 8 years.
I feel my exceptional customer service, adaptability to change, willingness to learn new things, and goal oriented nature all make me a great candidate to join your organization.
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- Recruited, hired and trained front office staff, providing direct supervision, ongoing staff development and continuing education to employees
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to CEO
- Oversaw transition of company going from paper charts to utilizing EMR system and Electronic billing
- Submitted electronic and paper claims to insurance companies including Medicare and Medicaid to collect medical payments
- Collected payments and applied to patient accounts
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement
- Maintained current accounts through aged revenue reporting
- Liaised between patients, insurance companies and billing office
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable
- Researched and followed up on denied insurance claims
- Communicated with insurance providers to resolve any denied claims and resubmit
- Prepared billing statements for patients and ensured correct diagnostic coding
- Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information
- Performed credentialing for all new therapists
- HR duties including payroll, benefits management, on boarding of new employees, profit sharing management, employee reviews
- Book keeping utilizing Quickbooks
- Creating monthly, quarterly, and yearly reports for budget and revenue management
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across mortgage lending operations.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Enhanced operational efficiency and productivity by managing budgets for company and overseeing operations staff.
- Trained and motivated 25 employees to perform daily business functions, including loan origination and processing turn times to exceed client expectations.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
- Held weekly meetings with loan officers and co-managers to identify techniques to overcome sales obstacles
- Developed and implemented comprehensive salesperson training program
- Made President's Club in first year of management
- Originated, reviewed, processed, closed and administered customer loan proposals
- Recommended loan approvals and denials based on customer loan application reviews
- Submitted loan applications to underwriter for verification and recommendations
- Promoted to Sales Manager after 6 months
Frederick Community College - Frederick, MD
Carroll Community College - Westminster, MD
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Resume Overview
School Attended
- Frederick Community College
- Carroll Community College
Job Titles Held:
- Practice Administrator
- Partner/CFO
- Sales Manager
- Loan Officer
Degrees
- Associate of Science
- Associate of Science
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