Practice Administrator resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I am an Efficient Healthcare Administrator managing day-to-day operations of medical facilities to provide high-quality care. I encourage staff to develop close relationships with patients and community members. I believe in developing performance review frameworks to identify promotion opportunities helping staff towards reaching full potential. I am a strong Leader. I lead by example , not relying only upon my authority.

  • Personnel management
  • Regulatory requirements
  • Staff supervision
  • Accreditation support
  • Employee retention strategies
  • People skills
Practice Administrator, 08/1996 - 01/2022
Refresh Mental Health Brighton, MI,
  • Represented company professionally when engaging with public , other medical facilities and government agencies.
  • Assisted with budgetary development by providing in-depth analysis of current and potential future expenses.
  • Implemented cost control policies to limit excessive or unmanaged spending by various teams.
  • Created documentation to articulate departmental roles and drafted statement-of-work for each team.
  • Managed operations in accordance with budget requirements.
  • Led and motivated 90 employees through supervision, training and coaching on duties and daily operational activities.
  • Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
  • Initiated training and education programs for supporting healthcare staff.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization which included the addition of local college students
  • Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.
  • Supervised team of pharmacy technicians, nurses, interns and support staff.
  • Diversified facility offerings by adding services such as a Flow Lab and recruited a Flow Technician. Added 4 Nurse Practitioners and a Pharmacist.
Laboratory Manager , 08/1996 - 01/2022
Agropur Inc. Lake Norden, SD,
  • Maintained compliance with laboratory, company and legal regulations.
  • Managed equipment, building areas and inventory to keep facility running at peak levels.
  • Established and managed quality control program covering laboratory activities.
  • Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns.
  • Maintained detailed records and completed regular reports for operations, accounting and human resources needs.
  • Defined priorities, delegated tasks and planned workflow for laboratory personnel.
  • Treated Lab staff with fairness and respect, providing recognition of accomplishments.
  • Coached staff on strategies to enhance performance and improve patient relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
  • Recruited and trained new employees to meet job requirements.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Coordinated work of 20 employees by offering clear direction and motivational leadership.
  • Cultivated culture of empowerment to help employees better meet patient needs with minimal oversight.
  • Reviewed employee performance and delivered constructive feedback to improve performance.
Medical Laboratory Technician, 08/1996 - 01/2022
Civilian Corps Fort Leonard Wood, MO,
  • Cleaned and sterilized lab area, tools and equipment.
  • Maintained clean and fully operational laboratory equipment.
  • Conducted blood counts and other tests to support safe transfusion processes.
  • Operated equipment to analyze bodily fluids for anomalies.
  • Cultivated, isolated and identified microorganisms in biological samples to assist in diagnostic efforts.
  • Supported work of physicians by cutting, staining and mounting tissues samples for analysis.
  • Identified specific markers of disease and documented findings in detailed reports for clinician use.
  • Conferred with pathology to help narrow down diagnoses based on located abnormalities.
  • Drew blood from patients to collect samples using venipuncture and following aseptic techniques.
  • Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
  • Prepared specific send-out lab samples for shipping to outside vendors.
  • Analyzed specimens following quality control measures for accurate results.
  • Provided excellent patient support and care to patients and families.
  • Completed preventive maintenance to keep lab equipment and facility in ideal condition.
  • Adhered to all safety and infection control precautions and regulations.
  • Ordered laboratory supplies to maintain inventory stock.
  • Performed troubleshooting to resolve common equipment issues or contacted technical consultant to repair complex problems.
  • Prepared reagents, solutions and supplies to conduct lab tests.
  • Provided medical technology information by answering questions and requests.
  • Managed inventory purchasing, organization and tracking.
  • Kept operations in compliance with internal regulations and compliance standards through strong quality, infection and safety control procedures.
  • Processed orders for lab testing and liaised with physicians to review results.
  • Performed urinalysis, hematology, chemistry and other testing procedures.
  • Performed stat and routine testing on various specimens.
  • Provided medical technology information to patients and families and determined normal and abnormal components in samples.
  • Maintained lab equipment and troubleshot instrument problems.
  • Analyzed blood cells by counting and identifying cells, using microscopic techniques and procedures.
Medical Assistant, 08/1996 - 01/2022
Adventist Healthcare Silver Spring, MD,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Recorded vital signs and medical history for EMR
Education and Training
Associate of Science: Science And Business Administration , Expected in 06/1995
Webster College - Ocala, FL

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Resume Overview

School Attended

  • Webster College

Job Titles Held:

  • Practice Administrator
  • Laboratory Manager
  • Medical Laboratory Technician
  • Medical Assistant


  • Associate of Science

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