LiveCareer-Resume

practice administrator resume example with 19+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Organized Healthcare Administrator with outstanding record of communicating with members of staff to provide administrative needs and requirements. Conducted meetings with staff concerning budgets, program management and compliance. Consistently achieved outstanding ratings for quality care and community presence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Time Management
  • Policy and Program Development
  • Employee Recruitment and Hiring
  • Financial Reporting Coordination
  • Employee Training Program
  • Employee Performance Evaluations
  • Verbal and Written Communication
  • Employee Work Scheduling
  • Data Analysis
  • Employee Supervision
  • Clinical Staff Management
Work History
12/2019 to Current Practice Administrator Us Oncology, Inc. | Roanoke, VA,
  • Coordinated with other healthcare providers concerning treatment plans for patients.
  • Developed and distributed employee work schedules based on operational needs and employee requests.
  • Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
  • Responded to inquiries from doctors, nurses and patients with accurate information.
  • Managed and recorded facility maintenance and upkeep budget.
  • Kept records of expenses and monitored budget while recommending opportunities for cost savings.
  • Developed and updated department goals and achievements throughout fiscal year.
  • Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
  • Maintained up-to-date information in electronic medical records software.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
  • Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
08/2010 to 12/2019 Medical Billing and Collections Specialist Air Methods | Aberdeen, NC,
  • Compiled and tracked outstanding balances owed to medical facilities.
  • Assisted in reconciling deposit and patient collections.
  • Corrected, completed and processed claims for multiple payer codes.
  • Logged charges and payments within Greenway.
  • Processed online and paper appeal submissions and refund requests.
  • Processed billing calls and answered questions from patients and third-party carriers.
  • Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Generated financial statements and reports detailing accounts receivable status
  • Monitored equipment to check for proper operation.
  • Posted data and kept other records concerning costs of goods or services or shipment of goods.
  • Handled account payments and provided information regarding outstanding balances.
  • Monitored outstanding invoices and performed collections duties.
  • Received and sorted mail, prepared packages for delivery and scanned documents.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Responded to customer concerns and questions on daily basis.
01/2010 to 06/2010 Patient Account Representative Canyon View Medical Group | Spanish Fork, UT,
  • Maintained office inventory and organized supplies for efficiency and expected needs.
  • Electronically submitted bills according to compliance guidelines.
  • Responded to patient, family and external payer inquiries.
  • Posted payments and processed refunds.
  • Reconciled statements with patient records.
  • Contacted patients for appointments.
09/2008 to 12/2009 Certified Medical Coder Heartbeat Health | New York City, NY,
  • Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
  • Verified, coded and added modifiers to diagnoses.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Coded Observations and Inpatient Professional Services.
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
  • Resourcefully used various coding books, procedure manuals and on-line encoders.
  • Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Applied charges and updated patient.
09/2006 to 10/2008 Medial Billing Specialist University Of Virginia | Culpeper, VA,
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Received and sorted mail, prepared packages for delivery and scanned documents.
  • Collected data to complete detailed financial reports for stakeholders and management.
  • Monitored outstanding invoices and performed collections duties.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Inserted mail with manual methods and automated equipment for optimal efficiency.
  • Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
  • Generated financial statements and reports detailing accounts receivable status
04/2000 to 09/2006 Medical Office Specialist HENDRICK FRAMILY HEALTH CENTER | City, STATE,
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Used Medical Manger to schedule appointments for doctor visits and procedures.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
Education
Expected in 05/1993 High School Diploma | Munday Hight School, Munday, TX, GPA:

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Resume Overview

School Attended

  • Munday Hight School

Job Titles Held:

  • Practice Administrator
  • Medical Billing and Collections Specialist
  • Patient Account Representative
  • Certified Medical Coder
  • Medial Billing Specialist
  • Medical Office Specialist

Degrees

  • High School Diploma

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