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Practice Administrator Resume Example

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PRACTICE ADMINISTRATOR
Professional Summary

Performance driven Healthcare Administrator with more than 15 years of experience managing operations in patient-centric medical practices. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Successfully oversee human resources, budgeting, supply management and patient services. Contribute to high-volume medical practices by providing exceptional customer service. Strengths & core competencies include:

Skills
  • Team Leadership
  • Staff Management
  • Hiring And Firing
  • Multi-site P&L Management
  • IT best practices
  • Referral Management
  • Environmental practices
  • Regulatory Compliance
  • Credentialing, Accreditation
  • Office management expertise
  • Electronic Medical Record
  • Revenue Cycle Management
  • Strong Communication Skills
  • Budgeting
  • Policy And Procedure Development
  • Problem-Solving Skills
  • Customer Service
  • Verbal and Written Communication
  • Standard office practices
  • Leadership Skills
Work History
Practice Administrator, 01/2012 to 09/2020
Company Name – City, State
  • Optimized day-to-day practice operation of multiple outpatient clinics, Inpatient centers, interventional pain center hospice, palliative care programs, and the Medical Services Department with seventy medical and adjunct physicians and nurse practitioners on staff.
  • Managed profit and loss (P&L) financial goal setting, budget targets, and revenue cycle management stewardship.
  • Developed and updated department goals and achievements throughout the fiscal year. Increased access to palliative care and improved care quality for patients with serious illness through effective leadership.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, local, state, and federal guidelines, HIPAA, CMS condition of coverage, benefits administration, and general liability.
  • Provide active leadership overall administrative and clinical staff functions.
  • Provided support in all HR areas, physician recruitment, new hire orientation, employee onboarding, termination process, performance management, staff engagement, and staff development.
  • Provide outstanding customer service, communicate professionally with diverse clients.
  • Ensured state, and federal and local regulations and guidelines (i.e. DOH, DEA HIPPA, OSHA) and lead relevant accreditation processes.
  • Developed performance-Based Productivity / Compensation model to track and evaluate work RVU activity to achieve best practice benchmarks to ensure viability.
  • Maintains current knowledge of health care issues, standards of practice, EM & CPT code, ICD-10 codes, and professional group activities to facilitate effective planning/management.
  • Ensures practice meet and exceeds CMS Meaningful Use/MIPS quality scores & ACO quality metrics.
Consultant, 01/2009 to 01/2012
Company Name – City, State
  • Evaluated strategic analyses, planning, general regulatory guidance to applicability and feasibility for a certificate of need (CON) rules to a particular project.
  • Collaborated with clients to develop and shape budgets, processes, business intelligence, and strategies.
  • Coordinated public support strategy for preparation and submission applications for CON.
  • Initiated application processes for state and federal licensure, and credentialing for healthcare facilities.
Area Administrator, 01/2000 to 01/2009
Company Name – City, State
  • Directed day-to-day operations and fiscal management of multiple outpatient dialysis facilities, hospital-based acute centers, and home therapy programs.
  • Accountable for operational/financial metrics and overall business results of facilities. Managed operating budget of $28 MM.
  • Led staff of twelve direct and 230 indirect reports at multiple locations.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, and local, state, and federal guidelines relating to HIPAA, benefits administration, and general liability.
  • Recruited, hired, and coached employees to offer high-quality, cost-effective care to all patients. Provided support in all HR areas: new hire orientation, employee onboarding, termination process, and performance management.
  • Effectively launched de novo facilities, expanded, and relocated free-standing hemodialysis facilities in Maryland and the District of Columbia.
  • Spearheaded, planned, coordinated, secured Certificate of Need (CON), introduced the first Nocturnal Dialysis program in Washington, DC.
Education
Diploma: Legal Research and WritingUniversity Of Maryland - City
BSc: Human SciencesUniversity College London - U.K
Bachelor of Science: Public Health, ChemistryLincoln University Of Missouri - City
Bachelor of Arts: LinguisticsUniversita Degli Studi Padova - City
Accomplishments

PC : Microsoft Outlook, Microsoft Suite, EHR systems, SAP, Kronos.

Languages: English, Italian, Amharic, Tigrigna – Fluent. French, Arabic – Intermediate Hebrew - beginner.

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Resume Overview

School Attended

  • University Of Maryland
  • University College London - U.K
  • Lincoln University Of Missouri
  • Universita Degli Studi Padova

Job Titles Held:

  • Practice Administrator
  • Consultant
  • Area Administrator

Degrees

  • Diploma : Legal Research and Writing
    BSc : Human Sciences
    Bachelor of Science : Public Health, Chemistry
    Bachelor of Arts : Linguistics

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