Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Results-focused management professional offering years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Education and Training
Expected in Business curriculum | Reynolds Junior/Senior High School, Greenville, PA GPA:
Expected in Currently attending online | Healthcare Business Administration Ashworth University, Norcross, GA GPA:
Healthcare Business Administration
Skill Highlights
  • Staffing management ability Professional Summary
  • High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
  • Skill highlights
  • Operations Management
  • Staff development
  • Inventory control
  • Compensation/benefits administration
  • Policy/program development
  • Cross-functional team management
  • Supervision and training
  • Staffing management ability
  • Proven patience and self-discipline
  • Motivation techniques specialist
  • Conflict resolution
  • Staff training and development
  • In-depth claims knowledge
  • Staffing and recruiting professional
  • Interviewing expertise
  • Performance management strategies
  • Benefits administrator
  • Employment law knowledge
  • Employee relations
  • Manager coaching and training
  • HRIS applications proficient
  • Payroll expertise
  • Employee handbook development
  • Computer-savvy
  • Calm under pressure
  • Operations management
  • Staff development
  • Inventory control
  • Compensation/benefits administration
  • Policy/program development
  • Cross-functional team management
  • Salary structure/compensation analysis
  • Supervision and training
Professional Experience
10/2014 to 07/2016 Practice Administrator Cone Health | Reidsville, NC,
  • Organized and led all divisions of our practice in the state of Florida to achieve Meaningful Use and PQRS in order to receive incentive payments and/or prevent penalties.
  • US Oncology/McKesson Specialty Health Develop and establish policies, procedures and objectives for Tampa Division.
  • Directs practice activities to ensure accomplishment of objectives in multiple sites.
  • Recommends practice objectives to ensure financial profitability through short and long range planning in order to achieve and maintain growth.
  • Continually evaluates practice strategies and plans to meet changing national, state, and local needs.
  • Conduct and participate in weekly group meetings with Office Managers, Physicians, and various departments.
  • Responsible for interviewing, hiring, firing, and annual reviews of all non-clinical staff.
  • Ensures communication between front office and business office to ensure all best practices are being followed.
04/2007 to 09/2014 Business Office Manager Azria Health | Grand Island, NE,
  • Developed new program to help patients with large balances using foundation assistance and drug replacement programs. Increased revenue by $1 million annually. 
  • Managed team of 20 professionals including charge entry, payment posting, and front office staff.
  • Surpassed revenue goals for five consecutive years.
  • Carefully selected, developed and retained qualified staff, as well as trained staff annually.
  • Created annual goals, objectives and budget and made recommendations to reduce costs.
  • Served as liaison between management, physicians, and staff.
  • Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
  • Regularly evaluated employee performance, provided feedback and assisted coached and disciplined staff as needed.
  • Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.
  • Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.
  • Managed reimbursement, patient billing, computer operations, and collections.
  • Directly supervise accounts receivable, generate monthly reports, solves problems and improves efficiency to ensure the lowest possible accounts receivable.
05/2005 to 05/2007 Business Office Supervisor Atrium Health | , ,
  • Supervised staff of 20 plus employees.
  • Supervised accounts receivable staff, while working my own accounts receivable for radiology sites across the nation.
  • Arranged continuing education opportunities for all staff to increase knowledge and skills.
  • Performed quarterly audits to ensure accurate payments received.
  • Developed and implemented new Patient collections procedures to improve patient relations as well as lower our patient accounts receivable.
01/2001 to 05/2005 Business Office Team Lead Medical Resources Inc | , ,
  • Ensured that credit balances were refunded to patients and to both government and non government payers in a timely manner.
  • Cross trained into payment posting.
  • Cross trained into Accounts Receivable for radiology sites across the nation.
  • Promoted to Team Lead of the New Jersey area and Personal Injury.
Accounts Receivable, benefits administration, billing, budget, computer operations, credit, energy Manager, financial, firing, front office, functional, government, hiring, Inventory control, Team Lead, meetings, Office, Oncology, Operations Management, policies, program development, radiology, Staff development, Supervision, team management
Additional Information
  • Professional and personal references available upon request

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School Attended

  • Reynolds Junior/Senior High School
  • Ashworth University

Job Titles Held:

  • Practice Administrator
  • Business Office Manager
  • Business Office Supervisor
  • Business Office Team Lead


  • Business curriculum
  • Currently attending online

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