LiveCareer-Resume

postmaster resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Friendly Postmaster with Number years of experience managing daily postal operations. Directs and coordinates operation, management and support services. Develops detailed reports of all post office activities. Proven history of training, managing and evaluating performance for up to Number employees.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Postal rates knowledge
  • Mail confidentiality
  • Mail distribution
  • Carrier oversight
  • Postal product pricing
  • Operational policies knowledge
  • Transactions oversight
  • Professional demeanor
  • Customer service
  • Relationship-Building
  • Teambuilding
  • Excellent work ethic
  • Basic math
  • Responsible
Education
Hannibal High School Hannibal, MO, Expected in 05/1966 Diploma : General Studies - GPA :
Work History
Legends - Postmaster
Denver, CO, 04/1995 - 10/2007
  • Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by Number%.
  • Maintained Number% accuracy through closely auditing and reviewing Type documents.
  • Assisted customers in determining proper postal service to align with individual needs.
  • Managed daily operations of Number-employee post office.
  • Used Software to manage rent collection and billing for Number post office boxes.
  • Issued and cashed Number daily money orders worth over $Amount.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Worked closely with job title to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Received and processed stock into inventory management system.
  • Increased customer satisfaction by resolving product or service issues.
  • Handled number calls per timeframe to address customer inquiries and concerns.
  • Used coordination and planning skills to achieve results according to schedule.
Mclane Company, Inc. - Customer Service Supervisor
Phoenix, AZ, 01/1992 - 04/1995
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Coordinated individual duties after careful evaluation of each Job title's skill level and knowledge.
  • Interceded between Job titles during arguments and diffused tense situations.
  • Supervised Number Job titles in providing excellent customer service to callers requiring assistance for Type and Type issues.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Interpreted management directives to define and document administrative staff processes.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Actively supported Job Titles and Job Titles by quickly responding to questions via phone and email and finding appropriate solutions to Type issues.
  • Supervised and guided new employees on Task and responded quickly to questions, which improved understanding of job responsibilities.
US Postal Service - Account Representative
City, STATE, 01/1986 - 01/1992
  • Proposed available products and solutions to meet diverse requirements.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
  • Drove sales by developing exceptional customer rapport to foster satisfaction.
  • Communicated updates regarding business proposals, contracts and current projects.
  • Managed over Number accounts and product installations resulting in increased sales volume.
  • Contacted customers to assess satisfaction and current needs.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Boosted sales revenue by skillfully promoting diverse Product or Service options.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Educated customers on promotions to enhance sales.

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Resume Overview

School Attended

  • Hannibal High School

Job Titles Held:

  • Postmaster
  • Customer Service Supervisor
  • Account Representative

Degrees

  • Diploma

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