Postmaster Resume Example
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POSTMASTER
Professional Summary
I was a friendly Postmaster with 40 years of experiencemanaging daily postal operations. After being employed for 40 years, I was a dependable employee shown by my accumulation of 3600 hours of sick leave. I coordinated the operation, management and support services. I developed detailed reports of all post office activities. I had a proven history of training, managing and evaluating performance for up to 20 employees. And, I cleaned toilets in my early years.
Skills
Work History
Postmaster06/2012 to 10/2017
United States Postal Service – City , STATE
United States Postal Service – City , STATE
- Assisted customers in determining proper postal service to align with individual needs.
- Efficiently and kindly handled customer complaints and issues to increase satisfaction rates.
- Managed flow, operations and management services for daily post office visitors.
- Developed and maintained detailed reports of all post office activities.
- Maintained accuracy through closely auditing and reviewing documents.
- Hired, trained and evaluated performance of 20 employees.
- Managed daily operations of a Level 20 post office.
- Worked closely with window clerks, distribution clerks and carriers to maintain optimum levels of communication to effectively and efficiently complete projects.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used coordination and planning skills to achieve results according to schedule.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Postmaster12/1988 to 05/2012
United States Postal Service – City , STATE
United States Postal Service – City , STATE
- Issued and cashed daily money orders.
- Efficiently and kindly handled customer complaints and issues to increase satisfaction rates.
- Managed rent collection and billing for post office boxes.
- Developed and maintained detailed reports of all post office activities.
- Hired, trained and evaluated performance of employees.
- Worked closely to maintain optimum levels of communication to effectively and efficiently complete projects.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Vacuumed, dusted, cleaned windows, cleaned bathrooms including toilets.
Window clerk/distribution clerk06/1979 to 12/1988
United States Postal Service – City , STATE
United States Postal Service – City , STATE
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes.
- Consistently lifted materials weighing as much as 60 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Checked packages and merchandise for damage and notified vendors.
- Completed sales in excess of $2000.00 with near-zero error rate using POS system.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and concerns to support positive customer experiences.
- Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Educated customers on promotions to enhance sales.
- Checked prices for customers and processed items sold by scanning barcodes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
- Estimated business demands and aligned operations with expected customer levels, including restocking target items and verifying optimal levels of supplies such as bags and register tape.
- Performed inventory control, such as counting and stocking merchandise.
- Managed wide-ranging daily concerns, including resolving pricing issues, removing damaged products and placing special orders for customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Education
Bachelor of Arts: Business/Human Resources06/1991Simpson University-
City
Associate of Arts: Accounting06/1979Shasta Community College-
City
Associate of Arts: History01/1975College of The Siskiyous-
City
High School Diploma06/1973Glendale High School-City
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Resume Overview
School Attended
- Simpson University
- Shasta Community College
- College of The Siskiyous
- Glendale High School
Job Titles Held:
- Postmaster
- Window clerk/distribution clerk
Degrees
- Bachelor of Arts : Business/Human Resources 06/1991
Associate of Arts : Accounting 06/1979
Associate of Arts : History 01/1975
High School Diploma 06/1973
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