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Postmaster Resume Example

Resume Score: 80%

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POSTMASTER
Professional Summary

I was a friendly Postmaster with 40 years of experience managing daily postal operations. After being employed for 40 years, I was a dependable employee shown by my accumulation of 3600 hours of sick leave. I coordinated the operation, management and support services. I developed detailed reports of all post office activities. I had a proven history of training, managing and evaluating performance for up to 20 employees. And, I cleaned toilets in my early years.

Skills
Work History
Postmaster06/2012 to 10/2017
Company Name – City, State
  • Assisted customers in determining proper postal service to align with individual needs.
  • Efficiently and kindly handled customer complaints and issues to increase satisfaction rates.
  • Managed flow, operations and management services for daily post office visitors.
  • Developed and maintained detailed reports of all post office activities.
  • Maintained accuracy through closely auditing and reviewing documents.
  • Hired, trained and evaluated performance of 20 employees.
  • Managed daily operations of a Level 20 post office.
  • Worked closely with window clerks, distribution clerks and carriers to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Used coordination and planning skills to achieve results according to schedule.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed and maintained courteous and effective working relationships.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
Postmaster12/1988 to 05/2012
Company Name – City, State
  • Issued and cashed daily money orders.
  • Efficiently and kindly handled customer complaints and issues to increase satisfaction rates.
  • Managed rent collection and billing for post office boxes.
  • Developed and maintained detailed reports of all post office activities.
  • Hired, trained and evaluated performance of employees.
  • Worked closely to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed and maintained courteous and effective working relationships.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Vacuumed, dusted, cleaned windows, cleaned bathrooms including toilets.
Window clerk/distribution clerk06/1979 to 12/1988
Company Name – City, State
  • Assisted customer by locating items, processing payments and carrying out heavy purchases.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Processed incoming shipments upon package receipt by scanning boxes and envelopes.
  • Consistently lifted materials weighing as much as 60 pounds.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Checked packages and merchandise for damage and notified vendors.
  • Completed sales in excess of $2000.00 with near-zero error rate using POS system.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Educated customers on promotions to enhance sales.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
  • Estimated business demands and aligned operations with expected customer levels, including restocking target items and verifying optimal levels of supplies such as bags and register tape.
  • Performed inventory control, such as counting and stocking merchandise.
  • Managed wide-ranging daily concerns, including resolving pricing issues, removing damaged products and placing special orders for customers.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Education
Bachelor of Arts: Business/Human Resources06/1991Simpson University- City
Associate of Arts: Accounting06/1979Shasta Community College- City
Associate of Arts: History01/1975College of The Siskiyous- City
High School Diploma06/1973Glendale High School- City
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Simpson University
  • Shasta Community College
  • College of The Siskiyous
  • Glendale High School

Job Titles Held:

  • Postmaster
  • Window clerk/distribution clerk

Degrees

  • Bachelor of Arts : Business/Human Resources 06/1991
    Associate of Arts : Accounting 06/1979
    Associate of Arts : History 01/1975
    High School Diploma 06/1973

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