Postmaster Resume Example USPS - Sauk Centre, Minnesota

POSTMASTER

Summary

I keep in contact with Labor Relations for advice and direction, just because issues within crafts and postal laws are so complex.I continue to read and take online e-learning classes on Labor Relations with some training done in my STS(Supervisor Training System) and had Postal Service Labor Management Relationship class at Willmar Community College. If possible, I have been on the computer everyday doing my e-learning courses, to get a better understanding of the complexity of Labor Laws and guidelines, and hopefully making me a better person and manager for my office and the Postal Service. See attachments: Full requirements

Highlights

Microsoft Office proficiency
Excel spreadsheets
Time management

Resourceful
Dedicated team player
Mail management
Schedule management
Self-starter

Accomplishments

Increased office organization by developing more efficient filing system and customer database protocols.

Experience

January 2008

USPSCity , STATEPostmaster

As Postmaster in Lester Prairie, I went through our monthly bills and expenses and found the telephone bill was exceedingly high.
I needed to know why.
Our phone service here has Delivery confirmation scanner line, RCU transmission line, business number line, fax machine line, and credit card line, and finally ACE computer line.
So to cover this, there was 3 dedicated lines here, in which I decided to convert, if possible, to two lines through work operations and nightly setups.
Distinguishing which line number was for which line, and seeing the monthly bill of $114.00 for 3 lines, I used a converter and did some combining, I was able to get it down to two lines with proper use and no interruptions.
I immediately contacted the Telephone Company and resolved the situation.
The next month's bill was about $82.00 a month, thus saving my office a total of $384.00 a year.
As of today, I have no problems and a more efficient and successful business.
BUDGET OPERATIONS: When i was OIC in Watertown Post Office, I printed the current FLASH report and compared the rural carrier planned hours to the actual hours used.
I observed that the actual hours were much higher than plan.
Determining the reason that the hours are over budget, is that for the last several months there have been serveral new TRC's and RCA's hired and none of their training hours were requested on the Rural Carrier Budget Request Form.
Knowing that these hours are suppose to be requested for within two weeks after use, I contacted Operations Programs and they authorized me to submit the past.
Rural Carrier Budget Request Forms.
I implemented this into my rural operations plans and comparison to the Flash report for each AP.
I will be submitting these hours on the Rural Carrier Budget Request Form and this will help meet the budgeted hours for Watertown Post Office.
I was OIC at the Norwood Post Office where we received a high volume of incoming mail and packages for post office boxes set up for a fulfillment company.
We would have large amounts of bulk mailings, along with many certified and insured packages to be mailed out each day.
Scheduling for each day was quite an adventure as I continuously made adjustments to the work schedule to divide hours among my employees evenly as possible and still hit our goals of mail delivery times and dispatch, plus budget.
Many unplanned surprises can occur but I depended on my preparation with employee availability and employee awareness with each of our jobs.
We worked together, through changes and correction of job efficiencies and new ways for accurate handling of specialize pieces of mail, even when we were short of help.
I planned ahead to have employees in nearby offices trained in case of emergencies with sick calls or vacations.
I continue to be one step ahead if possible, resulting in a well run operation.
SAFETY and HEALTH: I always stress the importance of safety and awareness of possible health issues that could occur in the workplace.
I educate my employees by training, retraining, safety talks, DVD safety videos, awareness materials, employee involvement, performance in observering, and positive reinforcement.
I lke the communication feedback between employee and management to pervent future accidents is essential.
Since sick leave and othe absenteeism is costly, I continue to reassure postal employees through regular, relevant weekly talks, timely response of safety concerns, both verbal and using PS form 1767(hazards), removal and repair of defective equipment, proper investigation and follow-up of any accidents, street and office work performance observations, and just giving my employees the daily expression of concer for their well-being.
I have completed Safety Awareness classes and my own personal sick leave balance is over 1600 hours.
CUSTOMER and COMMUNITY RELATIONS: As Supervisor of Customer Services at Hutchinson Post Office, after a rate increase, many bulk mailers are not up to date.
This occurs over the year, mistakes in most of the requirements needed to meet Sox Compliance.
Mailings would be refused almost once a week, so service and customer satisfaction was being effected.
I started setting up bulk mail seminars right in the community for local bulk mailers.
I put an article in the local newspaper, sent letters, and had open invite whoever wanted to learn.
I did seminars that year with my bulk technician on proper bulk mailing guidelines and requirements, plus proper sacking, tray sortation, labeling, bundling, strapping for the beginners up to more detail mailers.
The seminars were a success and response was to have one every year.
This resulted in no refused mailings, meet sox compliance, improve customer satisfaction and service.

Education

1983

Wadena Tech CollegeCity, State, USAAssociate Degree: AccountingOffice Administration coursework Business Writing seminar Coursework in Human Resource Management and Business Administration Microsoft Office Applications Certificate

Skills

AP, balance, BUDGET, COMMUNITY RELATIONS, credit, customer satisfaction, Customer Services, Delivery, DVD, fax machine, Flash, Forms, letters, mailing, materials, mail, Office, newspaper, next, SAFETY, Sox Compliance, scanner, Scheduling, seminars, Supervisor, technician, Telephone, phone, transmissionHealthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills

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