LiveCareer-Resume

postmaster resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Versatile Postmaster with comprehensive experience managing all postal operations of 5 post offices in The Dalles, Mosier, Moro, Wasco and Rufus Oregon. Performs multiple functional tasks simultaneously, including customer service, delivery service, decision making and direct communications with employees. Detail-oriented and organized but seeking a lighter workload

Skills
  • Customer Service
  • Planning & Organizing
  • Critical Thinking
  • Good Work Ethic
  • Supervision & Leadership
  • Reliable & Trustworthy
Education and Training
Management Essentials For Leadership Oklahoma, Expected in 03/2020 Certificate : Organizational Leadership - GPA :
Associate Supervisor Program Portland, Oregon, Expected in 04/2006 Certificate : Supervision - GPA :
Business Computer Training Institute Vancouver, WA, Expected in 01/1998 Certificate : Office Automation - GPA :
Mark Morris High School Longview, WA Expected in 06/1992 High School Diploma : - GPA :
Experience
Charter Spectrum - Postmaster
Gilroy, CA, 07/2018 - Current
  • Organizes and supervises activities in 5 post offices consisting up to 43 employees including front line supervisors and replacement supervisors. Manage the handling, organizing and processing incoming and outgoing mail. Includes Remotely Managing 4 other post offices in Mosier, Moro, Wasco and Rufus.
  • Directly manage and supervise the budgets for said 5 post offices.
  • Responsible for the hiring/staffing of said 5 post offices.
  • Directly and indirectly manage and supervise delivery operations, retail operations, transportation operations, custodian operations in said 5 post offices.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Delivered products to customer locations on time.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained schedule of class assignments to meet deadlines.
  • Understood and followed oral and written directions.
  • Holds employees accountable to postal rules and regulations.
  • Communicates directly to public about postal operations.
  • Community involvement in local youth sports, community service projects and green earth projects for cleanup.
  • Member of dual UPMA and NAPS organizations.
  • Conducts office mail counts and street inspections utilizing data collected to right size route structures and move assigned territories.
  • Observes, monitors, supervises and inspects routes and delivery personnel as well as retail, distribution and processing personnel.
  • Quantifies work hours to workload on daily basis to ensure cost effectiveness for budget.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Monitored staff member adherence with regulations and procedures.
  • Follows labor laws as well as collective bargaining unit agreements with APWU, NALC, NRLCA as well as Local Services Labor Department with Idaho - Montana - Oregon District communication to help foster a work environment cohesive to those agreements.
  • Both adheres to and requires adherence to United States Postal Service Attendance Policies
  • Both adheres to and requires adherence to United States Postal Service Conduct Policies
  • Both adheres to and requires adherence to United States Postal Service Safety Polices
  • Built a sturdy Safety program and Safety Observation program that aligns with policy and also institutes the model for Safety / Efficiency that is inclusive of the "Safe, Accurate, On Time" delivery of the mail in these said 5 communities.
  • Built Safety Observation Database for use District Wide and presented through the District for tracking.
  • Worked with offices lacking an up to date system to align with IMSOT program that also tracks Nationally the observations of employees.
  • Assist Manager of Post Office Operations for our Area in the continued tracking and assisting of observation programs to offices building their database with my spreadsheet.
  • Issue corrective action to direct reports and approve or deny requests for personnel action to subordinate supervision.
  • Analyze data and make decisions for future following SPLY or same period last year models.
  • Communicate with senior leadership regarding conditions of mail, personnel and product.
  • Relays communication from senior leadership to staff in effect to complete the mission of the mail service.
  • Directly manage the distribution of the mails for 29 offices at our HUB location in The Dalles both outbound and inbound via transportation by Highway Contract Routes.
  • Sort, distribute and delivers the mail in staff shortages.
United States Postal Service, USPS - Supervisor, Customer Service
City, STATE, 04/2006 - 07/2018
  • Complied with company policies, objectives and communication goals.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Increased profits by upselling and cross-selling to existing customers.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Coached staff members to develop long-term career goals.
  • Offered ongoing support to customers after sales by answering additional questions and resolving issues.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Provided ongoing training to address staff needs.
  • Directly supervised up to 43 employees across 5 post offices, The Dalles, Mosier, Moro, Wasco and Rufus
United States Postal Service, USPS - PTF Clerk
City, STATE, 10/2002 - 04/2006
  • Help customers fill out change of address forms and reports for lost or stolen mail.
  • Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
  • Operated mail processing equipment and manually sorted mail.
  • Obtained receipts for registered and certain insured mail.
  • Handled undeliverable mail in accordance with established procedures.
  • Delivered mail to residents and business within assigned area.
  • Sold stamps, services and packaging.
  • Weighed parcels, calculating costs based on type, total weight and final destination.
  • Sold stamps and money orders to mail customers along daily route.
  • Routed all classes of mail in sequence of delivery along established route.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Delivered various types of mail on routes according to strict timelines.

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Resume Overview

School Attended

  • Management Essentials For Leadership
  • Associate Supervisor Program
  • Business Computer Training Institute
  • Mark Morris High School

Job Titles Held:

  • Postmaster
  • Supervisor, Customer Service
  • PTF Clerk

Degrees

  • Certificate
  • Certificate
  • Certificate
  • High School Diploma

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