LiveCareer-Resume

postmaster resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Retired Postmaster with 8 years of experience serving on Cape Cod, MA. Successful at keeping up with postal rates and service features. Adept at handling a busy post office service counter and helping customers find the right services to meet their needs. Physically fit and agile to lift up to 40 pounds. Versatile with comprehensive experience managing operation of post offices. Performs multiple functional tasks simultaneously, including scheduling the delivery of mail, answering customers concerns and preparing for outgoing mail operations. Detail-oriented and organizational skills. I was employed for at The US Postal Service for 35 years doing varied jobs, including window clerk customer service for 5 years.

Skills
  • Policy Compliance
  • Incoming Mail Procedures
  • Distributing Mail
  • Stock Control
  • Postal Services Knowledge
  • Web-based Logistics Information Systems
  • Onboarding and Training
  • Schedule Management
  • Logistics Processes Planning
  • Training and Development
  • POS knowledge
  • computer skills

Experience
Postmaster , 01/2013 to 09/2021
Southwest AirlinesWichita, KS,
  • Helped customers pick out post office products.
  • I was a Postmaster at different stations on Cape Cod, MA. The number of employees ranged from 2 - 15.
  • Supervised daily post office operations and implemented policy and procedures to increase overall productivity.
  • I conducted safety talks and observations regularly.
  • I was a part of the onboarding process: posting of positions, interviewing and training new employees.
  • Maintained budget and worked to increase revenue generation.
  • Coordinated retail product display, keeping new items stocked and available.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Supervisor Customer Service , 01/2005 to 12/2012
PetcoVerona, NJ,
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Interviewed, hired and trained staff to meet company objectives.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Mitigated escalated issues to drive customer satisfaction.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Assessed departmental operations to determine areas for improvement and support.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
  • Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Evaluated employee job performance and motivated staff to improve productivity.
Clerk , 03/1987 to 12/2012
Holiday RetirementSouthfield, MI,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Improved customer service wait times to mitigate complaints.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Loaded trucks for outbound orders and unloaded trucks for inbound orders.
  • Adhered to quality control procedures and documented quality checks.
Waitress , 03/1985 to 03/1986
Billy Condon's PubCity, STATE,
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
Education and Training
SCS, USPS : Office Supervision And Management, Expected in 01/2013 to Associate Supervisors Program - Providence RI,
GPA:
: Business Management, Expected in to Northeastern University - Boston, MA
GPA:
: Marketing, Expected in to Massasoit Community College - Brockton, MA
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Associate Supervisors Program
  • Northeastern University
  • Massasoit Community College

Job Titles Held:

  • Postmaster
  • Supervisor Customer Service
  • Clerk
  • Waitress

Degrees

  • SCS, USPS
  • Some College (No Degree)
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: