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postal carrier resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
  • More than twenty years experience in the customer service industry
  • Highly efficient in providing technical competency, analytical skills and in trouble shooting.
  • Generates new orders by engaging with customer to identify additional product needs
  • Builds customer relationships by identifying customer needs and/or providing solutions on each call.
  • Acts as a key contact for customers on his/her assigned accounts as it relates to current buying needs, buying patterns, identifying new opportunities to enhance customer relationships and problem solving.
  • Work well independently, able to multitask effectively and handle diverse situations/tasks with resourcefulness, timeliness and accuracy.
  • Interact effectively with diverse groups of people. Strong systems software knowledge including Excel, Word, Outlook, Lotus notes and Windows
  • Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas.
  • Detail-oriented Clerk equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments.
Skills
  • Account Verification and Reconciliation
  • Customer Care Experience
  • Planning & Organizing
  • Customer Service
  • Problem Resolution
  • Microsoft Office
  • Reliable & Trustworthy
  • Good Work Ethic
  • Supervision & Leadership
  • Active Listening
  • People Skills
  • Friendly, Positive Attitude
  • Critical Thinking
  • Organizational Skills
Education and Training
University of Connecticut Storrs, CT Expected in Bachelor of General Studies : - GPA :
Manchester Community College Manchester, CT Expected in Associate of Science : Sports and Exercise - GPA :
Experience
Ii-Vi Incorporated - Postal Carrier
Pittsburgh, PA, 03/2016 - Current
  • Routed all classes of mail in sequence of delivery along established route.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Handled undeliverable mail in accordance with established procedures.
  • Furnished customers with postal information and provided change of address information and other related postal forms.
  • Obtained receipts for registered and certain insured mail.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Scanned labels on letters or parcels to confirm receipt.
  • Delivered various types of mail on routes according to strict timelines.
  • Recorded address changes to redirect mail for residences or businesses.
  • Delivered mail to residents and business within assigned area.
  • Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
The Hartford - Priority Accounts Underwriter
City, STATE, 12/2006 - 12/2016
  • Sold over 1 million dollars in sales in a small market environment
  • Reviewed plan design and calculate rates for requested or recommended plan changes Utilizes advanced functionality of ratings/source systems and reference materials Produced accurate and timely deliverables while supporting customer services based on key performance metrics Managed new business and renewal accounts from assigned regions to balance profitability and growth; monitor performance of assigned book of business and initiate actions to improve performance when needed Develop and maintain relationships with The Hartford sales and service teams including visits to regional sales offices for training and expanding sales activity and persistency Generated correspondence related to underwriting decisions and requirements 2 Review plan design and calculate rates for requested or recommended plan changes Process sold accounts and/or confirmed renewals following established procedures Recognizes problems, issues and improvement possibilities
  • Ability to summarize information and make recommendations Through RFP interpretation and system automation, provided accurate analysis/ risk generated proposals/plan design for 50-499 lives cases.
  • Maintained and built strong client relationships through quality, personalized interactions.
  • Responded promptly to customer queries and complaints to find solutions and diffuse tension.
  • Entered new account information into computers and filed related forms and other documents.
  • Maintained customer data confidentiality while inputting information into system.
Metlife Insurance Company - Case Manager/Underwriter Assistant
City, STATE, 12/2004 - 12/2006
  • Independent management of assigned case load and processing of life applications and all other necessary documentation
  • Answering questions provide/verify information, price plan changes, rates, service; evaluate morbidity/mortality risks by coverage, etc Generate correspondence related to underwriting decisions and requirements Review all new applications and determine deficiencies Recognizes problems, issues and improvement possibilities
  • Ability to summarize information and make recommendations Quality reviewing of all permanent products for the life department
  • Track and communicate status of underwriting requirements
  • Maintained accurate records and documented client data in company databases.
ING/Aetna Financial Services - Individual Annuity Analyst/Plan Manager
City, STATE, 12/1998 - 12/2004
  • Hardworking and punctual works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
  • Assisted in setting guidelines for training new employees in daily routine of Individual Annuities Underwrite new business, process administrative transactions in support of Broker/Bank/ING/Aetna distribution channels
  • Deliver quality retirement and financial planning services to broker dealer’s network and contract holders Interact with a variety of producers and products, such as Mutual Funds, 401K’s, Annuity Plans, 457 and Defined Contributions, in order to gain trust and credibility
  • Manage new enrollments and contribution filing and changes
  • Process daily money in a timely manner according to NASD regulations 3
  • Verified that financial processes and business planning initiatives aligned with performance improvements.
Merrill Industries - Warehouse Assistant
City, STATE, -
  • Obtained required documentation to process shipments and support movement.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Maintained inventory of shipping materials and supplies.
  • Organized deliveries by sorting and stocking receivables
  • Prepared packages for shipping and determined most economical shipping methods.
  • Contacted transport companies and suppliers to expedite, trace, or return shipments.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Staged final products for shipment.
  • Assembled product containers and crates.
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas.

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Resume Overview

School Attended

  • University of Connecticut
  • Manchester Community College

Job Titles Held:

  • Postal Carrier
  • Priority Accounts Underwriter
  • Case Manager/Underwriter Assistant
  • Individual Annuity Analyst/Plan Manager
  • Warehouse Assistant

Degrees

  • Bachelor of General Studies
  • Associate of Science

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