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Post-Sales Support Administrator Resume Example

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POST-SALES SUPPORT ADMINISTRATOR
Summary
I am seeking a position in a company that gives me the opportunity for professional and personal growth. Ability to Obtain and Process Information. Ability to work as part of a team. Ability to work under pressure, fast learner, and always meet deadlines. Ability to Make Decisions and Solve Problems. Ability to Plan, Organize and Prioritize Work.
Experience
Post-Sales Support Administrator
January 2012 to CurrentCompany Name － City, State
  • Responsibilities include but not limited to: Working directly with Post-Sales support team.
  • Processing purchase orders from service centers in Latin America and in the United States Conducting forecasts to purchase product to support service centers.
  • Working directly with logistics team and warehouse personnel.
  • Managing Service Center Internal Webline that offers support to customers.
  • Conducting training in company processes for new service centers.
  • Processing Purchase Orders from Latin America and United States service centers.
  • Creating reports to track shipments, purchase orders, and sales.
  • Reconciliation of end of month inventory.
  • Providing support to upper management on a variety of work related topics.
  • Responsible in preparing new product implementation (NPI) kits for field support.
  • Administration of inventory levels of warranty phones that are owed to customers.
Inventory Specialist
January 2006 to January 2011Company Name － City, State
  • I conducted a variety of tasks in San Diego Market.
  • Handle customer phone problems, repairs, re-programming, returns and complaints for multiple stores.
  • Performs month-end inventory, reconciliation.
  • Forecasts inventory levels for direct stores Works with retail staff regarding inventory discrepancies.
  • Perform weekly Cycle Counts Handle DOA processing, including reporting and shipping.
  • Run Days On Hand Report.
  • Assist Customer Operations Manager in monthly store audits.
  • Assist Indirect Managers in crediting customer accounts.
  • Create adjustments on returned handsets, chargers and batteries using inventory systems.
  • Make Weekly Special Requests for inventory items when levels are low.
  • Check direct release to market and make any necessary changes according to Inventory needs.
  • Create purchase orders from Brightpoint or Valuetech for inventory to be received at all store locations.
  • Identify discrepancies, once identified find a solution and ways to avoid in the future.
  • Conduct transfers from store to store in San Diego Market as well as reaching out to other markets for any inventory related issues and needs.
Verizon Master Agent Inventory Coordinator
January 2005 to January 2006Company Name － City, State
  • I coordinated multiple tasks in support to Indirect Account Managers and Indirect Dealers based on their wireless needs.
  • Conducted daily counts to ensure 100% Accuracy Assisted Indirect Dealers with questions regarding their account status.
  • Informed the Indirect Managers of new products coming out to make sure they were well informed in order to assist our Dealers.
  • Handled conference calls with Warehouse Manager in Los Angeles to determine our inventory needs.
  • Returned defective Handsets and file claims in case handsets were stolen.
  • Sent out E-mails to Dealers to let them know of new rebates as well as ne products coming out.
  • Handle multiple clerical duties.
  • Fax, Copy, Ordering of Supplies.
  • Proficient cash handling skills, including cash drawer reconciliation.
Material Coordinator
January 1997 to January 2005Company Name － City, State
  • Formerly Qualcomm Personal Electronics, acquired by Kyocera in 2000.
  • I coordinated various administrative tasks in support of the efficient inventory and material's flow, involved in the production, completion, and distribution of the company's manufactured products.
  • Provided training and guidance to coworkers, as needed.
  • Coordinated a variety of expediting/dispatching tasks to ensure a timely flow of materials, inventory, and production and assembly activities in direct support of production line/lines.
  • Provided inventory control support by maintaining and updating material's inventory systems records; may expedite shipment of product from main warehouse to manufacturing plant to ensure availability.
  • Provided production control/planning/scheduling support directly to production line/lines by determining materials/components availability.
  • Provided assistance to sales administration by performing standard activities associated with the receipt and processing of sales orders; may ensure the timely and accurate shipment of completed product to KWC customers.
  • Performed administrative tasks involved in the shipping, receiving, storing, and distributing of materials, parts, components, supplies, and equipment.
  • Performed inventory control activities, including cycle count, report generation, and reconciliation.
Education
High School Diploma : General EducationMontgomery High School Southwestern College － City, StateGeneral Education
Bachelors Degree : Science of Business Management Integrated Supply Chain and Operations ManagementUniversity of Phoenix － City, StateScience of Business Management Integrated Supply Chain and Operations Management
Skills
administrative, assembly, cash handling, clerical, dispatching, Electronics, Fax, Inventory, inventory control, Latin, logistics, Managing, Market, materials, 2000, Works, personnel, processes, programming, receiving, repairs, reporting, retail, sales, Sales support, San, scheduling, shipping, phones, phone
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Resume Overview

School Attended

  • Montgomery High School Southwestern College
  • University of Phoenix

Job Titles Held:

  • Post-Sales Support Administrator
  • Inventory Specialist
  • Verizon Master Agent Inventory Coordinator
  • Material Coordinator

Degrees

  • High School Diploma : General Education
    Bachelors Degree : Science of Business Management Integrated Supply Chain and Operations Management

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