post closing liaison resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Methodical and detail-oriented Mortgage Operations Professional. Consistently surpassing, demanding targets while maintaining quality assurance requirements. Skilled at working independently in chaotic, high-volume settings with tough objectives. Team-minded, dependable and industrious.

  • Financial Data Collection
  • Time Management
  • Title Abstracts
  • Problem-Solving
  • Verbal and Written Communication
  • Digital Applications
  • Desktop Underwriter
  • Loan Information Recording
  • Legal Documentation
  • Customer Service, KYC
  • Credit Reporting Software
  • Microsoft Office
  • Loan Records Filing and Maintenance
  • Lending Software Systems
  • Information Verification
  • Government Lending
  • Loan Modification
  • NMLS 1805992
06/2022 to 12/2022 Post Closing Liaison Iconma, L.L.C. | Paterson, NJ,
  • Overseeing the day to day of the department, reviewing loans closed and sold during pandemic previously assigned to an offshore Vendor, to assure lender compliance with bank, regulatory policy and procedure were adhered to during underwriting, Providing Direction and guidance to team members while maintaining and Improving current Policy and procedure.
  • Monitoring the Post Closing Vendor ensuring they are meeting the SLAs as outlined in the Agreement Performing a quality control function by reviewing 50% of the loan files the Vendor completes ensuring accuracy.
  • Leading weekly meetings to review the Vendor's processes and address any issues or concerns that might arise reporting the status of the same to the vice president Of Operations.
05/2021 to 01/2022 Assistant Vice President of Post Closing Blue Hills Bank | New York, NY,
  • Overseeing the day-to-day workflow of The Post-closing Bond Loans and Government Insuring departments, To ensure smooth transactions throughout the post-closing process
  • Managing and mentoring team members, making sure teammates are trained on specific Programs and investor Portals, efficient and effectively managing workflow for timely delivery to Investor clearing conditions as well as making sure loans are Insured.
  • Collaborating with Underwriters, and internal staff to resolve matters related to FHA, VA, and USDA uninsured and Uninsurable loans.
  • Mentoring and developing fully sufficient Post Closers capable of shipping files and clearing all investor conditions. Worked with regulatory representatives to complete accurate filings and maintain compliance.
  • Assist in the identification, assessment, monitoring, and reporting of risk issues and Key Risk Indicators, assist in business process review and revision, advise, and coordinate new product assessment, etc Directly Responsible for Internal and external Government Loan Audits and providing Insuring Certifications to Investors.
  • Addressing underperforming teammates' KPI considerations, Annual Reviews, timesheet approval, targeting metrics of shipping files within 5 days of commitment and clearing for purchase within 5 days of investor review
01/2020 to 05/2021 Post-Closing Specialist Iconma, L.L.C. | Pennsauken, NJ,
  • Preparing and shipping more than $100 million In Post Closed loan packages to various investors, owning the loan through investor purchase. collaboration with warehouse bank personnel to handle collateral document shipments. Reporting updated purchase status directly to the CFO
  • Pipelines consist of FHA, VA, USDA 203K, New Construction, and Bond State Loans, Consecutively maintained a 95% average of the loans sold within a 15-day turn time
  • Training employees in improving operational efficiencies for managing high volumes of loan files, Systematically audited loan documentation for typos, erroneous and false information while requesting any documentation that omitted the same
  • Reviewed, uploaded, and satisfied conditions for one hundred loans to multiple investors within a 30-day turn time for purchase, Resolved escalated complex issues while collaborating closely with the manager and team associates
01/2017 to 01/2020 Post-Closing Auditor First Republic | West Palm Beach, FL,
  • Cross-referenced documents within the file with UW requirements/Request and Obtained missing information relative to the completeness of the loan’s documentation, prepared files for delivery to investors, and provided support to internal and external customers
  • Established Mortgage Insurance, Loan note Guaranty and MRCs certification for government loans. Contacted the agency for issues related to uninsurable loans.
08/2016 to 01/2017 Mortgage Post Closer Kwik Mortgage Corporation | City, STATE,
  • Reviewed, stacked & uploaded, closed loans, to various transmittal investor portals Requesting modifications to correct documentation as well as requesting documentation that was necessary for the completion of the loan file or to satisfy an investor condition
  • Forwarded collateral to warehouse banks
  • Complete review of loan file to ensure compliance with all closing/funding requirements and packaged to the settlement agent
  • Corresponded proactively with proper communication to Attorneys and Title Companies
  • Updating Encompass Software data entry with status
  • Final LE/CD review
  • Proactively communicated with internal staff to resolve any workflow or loan level issues.
08/2015 to 09/2016 Post-Closing Specialist Homepoint Financial | City, STATE,
  • Review FHA, HECM, USDA, and VA documentation for completion and accuracy, Facilitating correction requests and requirements from departmental and investor Account executives
  • Review of returned Closed Package for compliance with Federal, State, and Company laws and policies, Ensuring that all closing packages meet the Company's standards for quality and accuracy
  • Assisting in other areas of post originations as needed, Manage and resolving all post-Closing issues, Staying abreast of Compliance with all applicable Anti-Money Laundering requirements, KYC
  • Responding to requests for any loan files that receive Notice of Rejections/ Deficiencies from Government Agencies
  • Work in conjunction with internal operations, and all entities connected to the loan file for conditions needed for audit and/or NOR’s/Deficiencies
06/2015 to 09/2015 Image Operator Computershare / KCC L.L.C | City, STATE,
  • Reviewing, sorting, and verifying the accuracy of imaged documents (e.g., mortgage Docs, etc.) for processing in accordance with existing business rules, Multi-tasking within the Imaging Department
  • Data entry, document preparation tasks, and processing various jobs, Consistently Identifying and interpreting digital data during Processing, Producing output as per Key Performance Indicators
  • Providing Imaging Team Leader input to process improvements in any systems, procedures, or methodologies, Assist the Imaging Team Leader with building strong morale within the Imaging Department while Adhering to CCS strategic direction and quality systems
12/2011 to 08/2014 Loan Administrator Investors Bank VIA Winston Staffing | City, STATE,
  • Processing requests for Mortgage, Vehicles, Boats, and Aircrafts Lien releases, Familiar with New Jersey, Pennsylvania, and New York state's Discharge and Lien release Procedures
  • Review all closing documentation for Consistency in, Rate, Term, Loan amount Appraised value, and forward any discrepancies to the appropriate department for follow-up
  • Efficient with Provident, Wells Fargo, Credit Suisse, and Astoria Bank’s shipping guidelines, Daily maintenance of five warehouse bank lines
  • Stacked, copied, and shipped one hundred fifty loans per monthly. Reviewed client documentation and contracts for discrepancies and mistakes.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
Education and Training
Expected in 01/2019 to to Mortgage Origination License | Mortgage Career Industry Mortgage Education , Westfield, NJ, GPA:
Expected in to to | Business Essex County College, Newark, NJ, GPA:

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Resume Overview

School Attended

  • Mortgage Education
  • Essex County College

Job Titles Held:

  • Post Closing Liaison
  • Assistant Vice President of Post Closing
  • Post-Closing Specialist
  • Post-Closing Auditor
  • Mortgage Post Closer
  • Post-Closing Specialist
  • Image Operator
  • Loan Administrator


  • Mortgage Origination License
  • Some College (No Degree)

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