To secure a position with your company that offers lots of challenges and opportunities as I further my career within the company, and at the same time serve the organization to the absolute best of my capabilities. I hope to gain new skills and expand my knowledge while utilizing my current area of expertise.
Languages
Spanish:
Native/ Bilingual
Negotiated:
Education and Training
Expected in 03/2022
: Phlebotomy BLS Certification - Community College Of Baltimore County , GPA:
Expected in 07/2021
ATLA Language Services : Language Interpretation And Translation Chase Brexton Healthcare - , GPA:
Expected in 02/2016
: Medical Assistance The Community College of Baltimore County - Essex, MD, GPA:
Expected in 06/2014
High School Diploma: Overlea High School Academy of Finance - Baltimore, MD GPA:
Qualifications
Fluent in spanish
Product organization
Clerical support
Quality control
Call Center Operations
Microsoft Office expertise
Problem-solving abilities
High-energy attitude
Office equipment proficiency
Data evaluation
Adaptive team player
Inbound and Outbound Calling
Transportation management
Schedule mastery
Project management
Customer relations
Data Entry
work well independently
Ability to Multitask
Reliable
Determined
Scanning
Faxing
Indexing
organized
Resourceful
Experience
10/2020 to Current
Population Health Navigator Amazon Flex – La Blanca, TX,
Schedule transportation through Lyft
Retrieve A1C & lead testing results needed to be faxed over to Medicaid insurance companies.
Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
Tracked and reviewed program performance metrics to improve decision-making process.
Promoted community events and news through monthly newsletters, which were distributed to local families and community leaders.
Developed and coordinated HIV No Show and GYN-No Show lists.
Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
Developed community outreach programs for local schools to promote Pediatric Medical initiatives.
Maintained detailed records of client feedback and treatment plans to present personalized care.
Reached out to doctors and healthcare providers to inquire about orders.
Advocated for patient needs to healthcare professionals.
Accessed patient information through various software applications.
History working With Athena/Crisp/I2I/Centricity/Cipher systems.
Contacted patients to provide appointment reminders.
Scheduled patient appointments and specific treatments.
Counseled patients on health maintenance through lifestyle modifications and medications.
Assist refill coordinators with prescription request paper work when needed.
Educated and counseled patients and caregivers on medication usage, disease management and diagnoses.
Provided emergency room analysis for triage, admission or discharge.
Managed training calendars to inform participants of upcoming training session topics and dates.
Supported onboarding of new employees.
Provided individuals and families with information and resources to connect with available programs.
Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
03/2018 to 10/2020
Customer Service RepresentativeCedco: The Mill Casino Hotel & Rv Park And Tribal One/Orca Communications – North Bend, OR,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Used bilingual skills to assist other sales associates in closing sales with Spanish-speaking customers.
Provided excellent service to customers through active engagement, direct eye contact and listening skills.
Met and exceeded high-volume personal sales goals through clientele development and current product knowledge.
Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
Followed store opening and closing procedures as per company guidelines.
Upheld consistent visual merchandising standards.
Promoted company's image to customers, delivering superior customer service experience.
Trained and coached newly hired associates on store return policies and customer service techniques.
10/2015 to 08/2017
Lead Sales AssociateKids Footlocker – City, STATE,
Trained new team members in cash register operation, stock procedures and customer services.
Helped customers find specific products, answered questions and offered product advice.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Built and maintained relationships with peers and upper management to drive team success.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Worked with fellow sales team members to achieve group targets.
Answered incoming telephone calls to provide store, products and services information.
Increased purchase amounts by cross-selling with similar products.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Engaged customers in friendly, professional dialogue to determine needs.
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