Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

To secure a position with your company that offers lots of challenges and opportunities as I further my career within the company, and at the same time serve the organization to the absolute best of my capabilities. I hope to gain new skills and expand my knowledge while utilizing my current area of expertise.

Native/ Bilingual
Education and Training
Expected in 03/2022
: Phlebotomy
BLS Certification - Community College Of Baltimore County ,
Expected in 07/2021
ATLA Language Services : Language Interpretation And Translation
Chase Brexton Healthcare - ,
Expected in 02/2016
: Medical Assistance
The Community College of Baltimore County - Essex, MD,
Expected in 06/2014
High School Diploma:
Overlea High School Academy of Finance - Baltimore, MD
  • Fluent in spanish
  • Product organization
  • Clerical support
  • Quality control
  • Call Center Operations
  • Microsoft Office expertise
  • Problem-solving abilities
  • High-energy attitude
  • Office equipment proficiency
  • Data evaluation
  • Adaptive team player
  • Inbound and Outbound Calling
  • Transportation management
  • Schedule mastery
  • Project management
  • Customer relations
  • Data Entry
  • work well independently
  • Ability to Multitask
  • Reliable
  • Determined
  • Scanning
  • Faxing
  • Indexing
  • organized
  • Resourceful
10/2020 to Current
Population Health Navigator Amazon Flex La Blanca, TX,
  • Schedule transportation through Lyft
  • Retrieve A1C & lead testing results needed to be faxed over to Medicaid insurance companies.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Tracked and reviewed program performance metrics to improve decision-making process.
  • Promoted community events and news through monthly newsletters, which were distributed to local families and community leaders.
  • Developed and coordinated HIV No Show and GYN-No Show lists.
  • Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
  • Developed community outreach programs for local schools to promote Pediatric Medical initiatives.
  • Maintained detailed records of client feedback and treatment plans to present personalized care.
  • Reached out to doctors and healthcare providers to inquire about orders.
  • Advocated for patient needs to healthcare professionals.
  • Accessed patient information through various software applications.
  • History working With Athena/Crisp/I2I/Centricity/Cipher systems.
  • Contacted patients to provide appointment reminders.
  • Scheduled patient appointments and specific treatments.
  • Counseled patients on health maintenance through lifestyle modifications and medications.
  • Assist refill coordinators with prescription request paper work when needed.
  • Educated and counseled patients and caregivers on medication usage, disease management and diagnoses.
  • Provided emergency room analysis for triage, admission or discharge.
  • Managed training calendars to inform participants of upcoming training session topics and dates.
  • Supported onboarding of new employees.
  • Provided individuals and families with information and resources to connect with available programs.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
03/2018 to 10/2020
Customer Service Representative Cedco: The Mill Casino Hotel & Rv Park And Tribal One/Orca Communications North Bend, OR,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Set up and activated customer accounts.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Handled translation calls with open and clear communication skills to quickly get to root of each issue.
  • Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns.
  • Leveraged multilingual sklls to review, record and organize written data from variety of sources.
  • Trained customer service staff on special needs of non-English-speaking customers.
  • Practiced advanced foreign-language abilities to support customers' needs.
  • Translated customer and internal documents to facilitate actions and resolutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
12/2015 to 05/2017
Sales Assistant W.S. Badcock Corporation Sandersville, GA,
  • Used bilingual skills to assist other sales associates in closing sales with Spanish-speaking customers.
  • Provided excellent service to customers through active engagement, direct eye contact and listening skills.
  • Met and exceeded high-volume personal sales goals through clientele development and current product knowledge.
  • Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
  • Followed store opening and closing procedures as per company guidelines.
  • Upheld consistent visual merchandising standards.
  • Promoted company's image to customers, delivering superior customer service experience.
  • Trained and coached newly hired associates on store return policies and customer service techniques.
10/2015 to 08/2017
Lead Sales Associate Kids Footlocker City, STATE,
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Worked with fellow sales team members to achieve group targets.
  • Answered incoming telephone calls to provide store, products and services information.
  • Increased purchase amounts by cross-selling with similar products.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Collected payments and provided accurate change.

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resume Strength

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  • Completeness
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Resume Overview

School Attended

  • BLS Certification
  • Chase Brexton Healthcare
  • The Community College of Baltimore County
  • Overlea High School Academy of Finance

Job Titles Held:

  • Population Health Navigator
  • Customer Service Representative
  • Sales Assistant
  • Lead Sales Associate


  • Some College (No Degree)
  • ATLA Language Services
  • Some College (No Degree)
  • High School Diploma

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