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Platoon Sergeant/88Mike Resume Example

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PLATOON SERGEANT/88MIKE
Summary

Ambitious, Self-motivated, and Multi-task Oriented Logistics Professional with effective and thorough communication skills. Able to interface with personnel on all levels of management and provide information and guidance that will ensure overall compliance of current policies and directives. Proficient in the utilization of Microsoft Office Suite applications, as well as Material Management systems (military and civilian). Accustomed to working in a fast paced environment. A team player who is able to implement new tasks in order to streamline processes to promote uniformity in operations. Results-oriented Management Assistant with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Friendly Customer Service Manager with can-do attitude and willingness to help at all times.





Highlights
  • Knowledge in military personnel programs
  • Knowledge of automated systems
  • Ability to type 50 wpm
  • Team management
  • Ability to organize work load
  • Meticulous attention to detail
  • Skilled in written communications
  • Reviewed and process pay actions
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Deadline-oriented
  • Scheduling
  • Calm under pressure
  • Inventory control
  • Computer-savvy
  • Skilled negotiator
  • Supervised Training and development
Accomplishments

Enterprise  

  • Played an instrumental role in increasing customer satisfaction ratings index from 69% to 86% within a 3 months as Manager Assistant for Enterprise Holdings, Nellis Airforce Base Location.
  • Made it to Elite to Eat as top sales performer 15 times.
  • Successfully grew business by providing excellent customer service and better advertisement at Nellis Airforce base.
  • Built Rapport with other business on Base and Marketed to outside vendors.
  • Trained New Hires.
  • Helped create a more positive working environment.

U.S. Army 

  • Awarded the Army Achievement Medal in 6 times.
  • Selected as Senior Non-Commissioned Officer Maintained 100% accountability of a large section of equipment over a million dollars during missions to serve as Platoon Sergeant.
  • Received Commandants Award for honored Soldier.
  • Awarded Bronze Medal for 10 years of Service.
Experience
Platoon Sergeant/88MikeAug 2012 to Current
U.S Army Reserves － Las Vegas, NV
  • Performed administrative functions in drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Performed clerical tasks and prescribed load list and shop stock list duties in manual and automated supply applications.
  • Reviewed all work for compliance to property, materials, and services in order to ensure overall regulations,policies, and procedures were met.
  • Assisted in completing forms for promotional packets and transfers.
  • Assisted in unit attendance for accountability.
  • Prepared training duty schedules.
  • Provided instructions and advice to make tasks performed quicker in order to limit amount of man power and work hours needed.
  • Managed a staff of 25 personnel, honed their skill level, and delegated duties in order to meet preset deadlines.
  • Helped create a more positive working environment.
  • Quickly responded to requests made by customers and provided detailed status reports.
  • Customer service focus, interpersonal and negotiation skills sufficient to satisfactorily resolve a high percentage of initially-escalated issues and situations.
  • Observed work-flow processes and provided direction where improvements are needed.
Management AssistantNov 2007 to Jul 2014
Enterprise Holdings LLC － Las Vegas, NV
  • Provided administrative functions in a high volume of internal and external communications, including email and rental contracts.
  • Performed clerical tasks such as filing away rental contracts daily.
  • Checked in inventory for office supplies and reordered when needed.
  • Reviewed all work for compliance with regulations, policies, and procedures for new hires.
  • Completing forms for damage reports and injured employees.
  • Provided great customer service.
  • Received payments from customers rented cars to customers Reviewed and approved time sheets and vacations.
  • Reviewed hours worked and submitted to payroll.
  • Monitored key customers accounts daily.
  • Balanced cash drawer
  • Made bank deposits
  • Resolve customer disputes
  • Answered general questions over the phone/ made reservations.
  • Opened and closed the facility.
ManagerJan 2000 to Aug 2010
U.S. ARMY RESERVE － Nashville, TN
  • Performed administrative functions as a 92A Automated Logistics Manager.
  • Performed clerical tasks by Logging and filing classified documents.
  • Performed supply work by ordering and issuing equipment to maintenance.
  • Processed personnel for military ordering.
  • Processed unit records for reports for accounts.
  • Reviewed all work compliance to subordinates through regulations, policies, and procedures.
  • Effective decision-maker in high-pressure environments.
  • Monitored and managed key logistical areas such as receipts, storage, and issue of ammunition processes.
  • Supervised operation and organizational maintenance of weapons systems and specialized equipment.
  • Coordinated training schedules and filed crucial administrative paperwork.
  • Logged and filed classified documents.
  • Reviewed and edited correspondence prior to release and submission for signature.
Education
Completion of Training2014Sergeant First Class School － Ft Eustis , VA
Phase II2010Basic Non Commissioned Officers Course － Ft Lee, VA
Bachelor of Science, Business Management2007University Of Phoenix － Nashville, TN

Business Management

Phase I2007Basic Non Commissioned Officers Course - － San Antonio, TX
Skills

Knowledge in military personnel programs, knowledge in automated systems, skill in written communication, skill in customer service, ability to organize work-load, accounting, administrative, Army, asset management, balance, business development, clerical, interpersonal, contracts, direction, focus, insurance, inventory, leadership development, legal, logistics, people management, materials, weapons, monitors, negotiation, policies, processes, property management, quality, quality improvement, rapport, research, sales, shipping, phones, work-flow

Additional Information
  • Additional Information U.S. Army Reserve Component overseas service Ribbon.
  • Received the U. S Army Command Sergeant Major Service Coin.
  • Was Elected as Top Sales Associate for Enterprise 4 months in a row.
  • Repeatedly exceeded sales, marketing, and customer service objectives.
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Resume Overview

Companies Worked For:

  • U.S Army Reserves
  • Enterprise Holdings LLC
  • U.S. ARMY RESERVE

School Attended

  • Sergeant First Class School
  • Basic Non Commissioned Officers Course
  • University Of Phoenix
  • Basic Non Commissioned Officers Course -

Job Titles Held:

  • Platoon Sergeant/88Mike
  • Management Assistant
  • Manager

Degrees

  • Completion of Training 2014
    Phase II 2010
    Bachelor of Science , Business Management 2007
    Phase I 2007

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