Physician Office Coordinator resume example with 8+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Multi-talented professional with experience in administration, customer service relations, and eCommerce product management. Skilled at quickly solving problems, effectively communicating in person and online, and managing multiple tasks at one. Eager to bring highly motivated attitude to a company where growth and teamwork are a priority.
Skills
Excellent Customer Service Skills
Project Management
Customer Online Support
Documentation and reporting
Organization
Creativity
Time Management
Attention to Detail
Education
The University of Texas At ArlingtonArlington, TXExpected in 2019 ā āBachelor Of Science: - GPA:
Work History
Heritage Valley Health System - Support Specialist , , Irving, TX04/2021 - Current
Assisted customers via live chat and email messaging in determining product features to make purchase choices.
Provided customers with information on shipment amounts and cost of products through email or online support chat.
Maintained and Analyzed online/physical inventory to determine availability of products.
Responded to customers' questions and complaints regarding service and product quality to solve issues.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Grove Bay Hospitality Group - Physician Office Coordinator , , 08/2020 - 04/2021
Managed scheduled appointments for many providers based on optimal patient loads and clinician availability.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Produced monthly reports.
Planet Fitness - Health and Wellness Coordinator/Sales Associate , , 08/2017 - 08/2020
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
Developed wellness programs targeted on specific groups and areas of wellness.
Collected and tracked information about participation and outcomes of individual programs.
Managed health fair activities to expose customers to health and wellness businesses.
Built strong relationships with members to promote health, wellness and available services.
Patiently walked individuals through basic troubleshooting tasks.
Aborder Products - General Manager , , 01/2013 - 05/2017
Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance
Trained, coached and mentored staff to ensure smooth adoption of new POS and corporate programs
Reduced workflow inconsistencies while recruiting, interviewing and hiring new staff members
Scheduled and assigned daily work and activities for staff
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
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