Excellent communicator with over 5 years in a demanding, busy office environment as a Customer Service Representative. Possesses superior computer, organizational and time-management skills. Has excellent telephone etiquette.
MS Windows proficient
Multi-line phone talent
Medical terminology knowledge
Exceptional communication skills
Creative problem solver
Physical Therapy Front Desk, 03/2011 to 04/2016 Sports Specific Physical Therapy – Orlando, Florida
Politely assisted customers in person and via telephone.
Organization of Patient Records/Charts
Processed insurance/ billed patients for any overdue charges
Maintained cleanliness and organization of the office
Directed calls to appropriate individuals and departments.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Associate of Arts: generic AA, 2011 Valencia College - Orlando
Bachelor of Arts: Psychology, 2014 University of Central Florida - Orlando