Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
01/2017 to Current Physical Therapist Aide State Of Massachusetts | Georgetown, MA,
  • Assist 80+ customers per 60+ minutes with physical therapy and clerical services.
  • Train, instruct, and educate patients on how to safely and effectively use therapy equipment such as pulleys, weights, inclined surfaces and various equipment for given treatments to reduce injury.
  • Ambulate patients with appropriate techniques for mobility support, wheelchairs, standing assistance; positioning and securing patients properly into/onto therapy equipment for smooth/safe treatments.
  • Engage, assist patients in active/passive manual therapeutic exercises to alleviate pain, and putting on supportive devices such as braces/slings for successful treatment plans including the application of traction devices; Supervise, demonstrate, and guide patients through simple Range of Motion exercises to facilitate flexibility, improve circulation, home health care and overall health.
  • Provide physical therapy services to 10-bed, specialized private PT clinic; relay detailed prognosis, treatment, and responses to physical therapists to implement into progress notes in patient charts.
  • Assist practice efficiency by checking calendars, scheduling patient appointments and organizing records to minimize wait times; monitor, maintain office, and clean therapy equipment and answer telephone calls
  • Use various mechanical, electrical equipment, prosthetic and orthotic devices to properly treat patients.
  • Maintain Freemotion, Stationary Bikes, Upper Body Ergometer, Therapeutic Bands, and Elliptical equipment to keep equipment in optimal condition and great working order; making minor repairs for safety of patients.
02/2017 to 07/2021 Service Representative Blue Cross Blue Shield Of Florida | Clearwater, FL,
  • Team lead; responsible for monitoring, maintaining, opening and closing facility; train new employees on procedures, policies, maximizing team performance; upholding strict quality control policies and procedures.
  • Met and exceeded productivity targets by providing outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions on a consistent basis.
  • Educate and inform customers on special pricing opportunities, company offerings, service plans, upgrades, leveraging opportunities to up company products and services, providing information and options to customers.
05/2016 to 12/2016 Sales Advisor Benjamin Franklin Plumbing Ocean City | Benbrook, TX,
  • Fostered relationships using active listening, building rapport to expand customer base and improved profitability by identifying and assessing needs and goals of customers, connecting with viable solutions.
  • Stayed up-to-date on latest trends in sales promotions, updates, and service changes, contacting new and existing customers to outline benefits of services; set up appointments and maintained organized calendar.
12/2013 to 01/2016 Shipping Advisor Label Impressions Company | City, STATE,
  • Consistently achieved productivity target goals for merchandise shipping by comparing shipment contents with paperwork to support inventory accuracy and records management
  • Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations by checking customer orders, labeling, and documentation prior to shipment to avoid delays.
  • Range of Motion Exercises & Body Mechanics
  • Customer Service & Customer Retention Abilities
  • Team Management & Team Building
  • Leadership & Training & Development
  • Therapeutic Equipment & HIPAA Requirements
  • Heavy Caseloads 80+/WPM: 90
  • Relationship Selling & Customer Needs Assessment
  • Dropbox/GoogleDocs/Mac OS/MS/Adobe
Education and Training
Expected in 2019 Bachelors Degree of Science | Kinesiology California State University, Fullerton, GPA:
  • Member, Cal State Fullerton Alumni Association
  • Cum Laude Honors Graduate
  • President’s Honors List - 2014-2015, 2017-2018
  • Volunteered in 4 Graduate Research Student Studies
Expected in Associates Arts | Kinesiology Fullerton and Cypress College, , GPA:

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School Attended

  • California State University
  • Fullerton and Cypress College

Job Titles Held:

  • Physical Therapist Aide
  • Service Representative
  • Sales Advisor
  • Shipping Advisor


  • Bachelors Degree of Science
  • Associates Arts

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