Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Answered questions regarding the store and its merchandise.
Demonstrated use and care of merchandise.
Greeted customers and ascertained customers' needs.
Maintained records related to sales.
Helped customers with questions, problems and complaints in person and via telephone.
Stocked shelves and supplies and organized displays.
Organized racks and shelves to maintain the visual appeal of the store.
Verified that all customers received receipts for purchases.
Developed positive customer relationships through friendly greetings and excellent service.
PHOTO LAB SUPERVISORDec 2006 - May 2008 MIAMI BEACH, FL
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Identified potential shoplifters and alerted management.
Trained 2 new sales associates each quarter.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company's mission and values.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Verified that all customers received receipts for their purchases.
Followed merchandising guidelines to present visually appealing displays.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Communicated clear expectations and goals to each team member.
Worked with the management team to implement the proper division of responsibilities.
Actively pursued personal learning and development opportunities.
Supervised and directed all merchandise and shipment processing.
Answered customer telephone calls promptly and in an appropriate manner.
Maintained established merchandising standards, including window, sales floor and promotional displays.
TECNICAL DIRECTOR AND CEOSep 1996 - Dec 2006 ENGEFLORA PAISAGISMO LTDA. RIO DE JANEIRO - BRAZIL
Partnered successfully with suppliers and clients to produce customer satisfaction.
Strengthened company's business by leading implementation of service.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Worked directly with clients and staff to achieve [result].
Implemented innovative programs to increase employee loyalty and reduce turnover.
Hired and trained all staff.
visited possible new customers and presented a excellent history of the company.
Bachelor of Science: AGRONOMY ENGINEERING1 1981 AGRONOMY ENGINEERING
UNIVERSIDADE FEDERAL RURAL DO RIO DE JANEIRO RIO DE JANEIRO - BRASIL
I did several courses trough life: that includes a basic course of administration in one of the best public schools in my
home town (Rio de Janeiro - Brazil). Fundacao Getulio Vargas.
In the United States, I did a hotel management on line course, but wasn't able to finish it.
Plus several courses related to agronomy engineering.
As a company owner for several years, I understand the employer's view and I do my best to meet the company's goals. Always work with a team and keep all employees motivated. Expert retail sales professional offering 8 years experience in retail customer service and retail management. Focused on exceeding sales goals. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. For the last 3 years, I am working with the managing staff to improve the numbers on sales, customer service improvement and store inventory. Because of my background in engineering, I can plan ahead all duties and events that may occur, like holidays and local events in the store area and create something attractive to customers and their needs. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. skills Customer-oriented Active listening skills Consistently meets sales goals Credit card transactions Retail sales Upselling techniques Stocking Skilled problem solver Motivated team player Shipment processing Employee relations Personable