Commended for abilities in multi-tasking and professionalism. Able to handle challenges in stressful situations and provide exceptional customer service. Record of being reliable, organized, and responsible with great attention to detail. Bilingual in English and Spanish, and up to date in most office software.
Experience helping patients with filling up prescription orders, provide customer service, and assist in the behind the scenes of preparing medication and intravenous treatments. Collaborate with other departments throughout the hospital ensuring team work and patient satisfaction.
Gained home based inbound call center experience. Assisted customers in placing order, handling complaints, and finding resolutions. Achieved monthly quotas, customer service training, and learned responsibilities of working from home.
Assisted medical staff in patient evaluations. Performed observational studies to determine treatment plans. Organized clerical work along with assisting patients with any concerns. Established a patient call back system to ensure satisfied customers.
This job required me to interact with patients, handle inbound and outbound customers service calls, make appointments, set up medical charts, resolve patient problems, and set up billing options. Also assisted with taking blood pressure, obtaining weigh and height of patients, and verifying for proper insurance authorizations.
Developed leadership skills in handling customer service situations, answered phones, confirmed appointments, filled and organized patient's files, ran office errands, etc.
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