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Pharmacy Technician Trainee Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

CURRENT: Diligent Pharmacy Technician Trainee with classroom and practical experience working in pharmacies. Excellent customer service and mathematics skills. Thorough Pharmacy Technician Trainee with sound knowledge of drug interactions and medical terminology. Familiar with protocols for processing and filling prescriptions. Excellent customer service skills, sound judgement and demonstrated understanding of general pharmacy operations.

2000-2019: Worked as a case worker with Summit County Children Services assessing abuse, neglect, and cases of dependency. Responsible for assisting families in ways to strengthen their household and parent the children. A portion of the job was advocating and supporting the parents by making referrals and appointments.

In the event that a child could not be maintained in the home; this worker would meet with the legal department to file for custody. In addition, the agency would work work with several law enforcement agencies for a safe removal.

This worker would also be responsible for working with the courts and adding testimony.

1996-2002:Worked as a collections agent with JP Morgan Chase(formerly Bank One). Driven Pharmacy Technician with years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.

Skills
  • Team collaboration
  • Pharmacy and customer records management
  • Patient confidentiality
  • HIPAA
  • Great team player
  • Drug storage procedures
  • Outstanding interpersonal abilities
  • Manual and automated medication dispensing
  • Assisting pharmacists
  • Quality Assurance and Control
  • Processing payments
  • Drug Delivery Mechanisms
  • Receiving incoming supplies
  • Drug inventory management
  • Confidentiality and HIPAA
  • Inbound And Outbound Calling
  • Complaint Resolution
  • Account Management
  • Professional Telephone Demeanor
Work History
10/2020 to Current Pharmacy Technician Trainee Johns Hopkins Medicine | Bethesda, MD,
  • Reviewed and verified customer information and insurance provider information.
  • Counted, measured, and compounded medications following standard procedures.
  • Assisted with filling of over 15 prescriptions daily.
  • Aided customers in understanding how to properly take medications.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Completed insurance forms and billed insurance companies.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Restocked automated medication dispensing equipment.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Supervised pharmacy technicians and coordinated day-to-day assignments.
01/2000 to 12/2019 Caseworker Refresh Mental Health | Bedford, NH,
  • Performed case management functions, including discharge planning, placement monitoring and crisis intervention.
  • Developed, implemented and documented status of children's health and wellbeing.
  • Screened, interviewed and selected foster parents.
  • Offered support and direction to families and coordinated with court system and other community agencies for treatment.
  • Provided crisis intervention and case management services to child, family and legal guardians.
  • Managed caseload of 15-18 and provided behavioral analysis and therapeutic treatment planning for clients while implementing coping skills techniques.
  • Managed caseload of 25(at a maximum) families, including screening and investigation, child removal processes, permanency planning, and family resource support.
  • Coordinated discharge of clients with outside healthcare resources and formulated individualized service plans with both long-term and short-term goals.
  • Maintained high level of confidentiality in all client cases, following strict guidelines and recommendations.
  • Determined clients eligibility and suitability for programs by performing intake interviews, including bio-psycho-social assessments.
  • Coordinated with courts and community agencies for supportive services.
  • Created treatment or service plan meeting each client's individualized needs.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Reunited families and facilitated foster and kinship adoptions.
  • Participated in court proceedings by making recommendations for permanency planning and providing expert testimony.
  • Monitored protection and stabilization of children and families.
08/1996 to 08/2002 Collections Representative Rexnord Corporation | Twinsburg, OH,
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Negotiated to collect balance in full.
  • Processed payments and contracts on accounts.
  • Resolved challenging situations with friendly but firm strategies.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Handled outbound and inbound calls daily with goal of collecting owed debt.
  • Recorded all information regarding financial status of customers.
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Used skip tracing and other techniques to locate debtors.
Education
Expected in 05/1999 Bachelor of Arts | Social Work University Of Akron, Akron, OH GPA:

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Resume Overview

School Attended
  • University Of Akron
Job Titles Held:
  • Pharmacy Technician Trainee
  • Caseworker
  • Collections Representative
Degrees
  • Bachelor of Arts

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