pharmacy technician trainee resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Service-oriented Pharmacy Technician Trainee with extensive medical terminology knowledge to compound medications. Skilled at maintaining drug inventory levels and providing exceptional customer service. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Dedicated to portray skills while becoming a valued member of a professional team with opportunities for growth and advancement that are based on solid results, dedication and hard work.
Skills
Excellent computer skills, including full proficiency in entire Microsoft Office suite (Word, Excel, PowerPoint, and Outlook
Legal Compliance
Emergency Response
Pharmacy and customer records management
Outstanding interpersonal abilities
Patient confidentiality
Excellent math skills
Drug storage procedures
Knowledgeable about drug interactions
Team collaboration
HIPAA
FDA Drug Safety Guidelines
Assisting pharmacists
Manual and automated medication dispensing
Work History
Pharmacy Technician Trainee, 07/2021 to 09/2021 Johns Hopkins Medicine – Sarasota, FL,
Coordinated verification and filling of more than 100 daily prescriptions in high-volume retail pharmacy environment.
Collected co-payments or full payments from customers.
Counted, measured, and compounded medications following standard procedures.
Reviewed and verified customer information and insurance provider information.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Stocked, labeled and inventoried medication to keep accurate records.
Armed Security Officer, 11/2017 to Current Golden Entertainment, Inc. – Las Vegas, NV,
Maintain security and safety of clinic/hospital, its staff, patients and visitors.
Serve as visible deterrent to illegal activities on hospital property.
Provide supervision for over 100 at-risk patients within clinic/hospital environment per shift.
Maintains proficiency in use of all assigned protective equipment, restraint devices and weapons.
Enforce regulations and directives for site pertaining to personnel, visitors, and premises.
Maintains awareness and familiarity with site-specific operations performance manual and post orders.
Responded quickly to incidents and assessed active situations for security concerns.
Completed full building and grounds patrols every hour to spot and investigate concerns.
Logged vehicles entering and leaving premises.
Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
Wrote hourly reports detailing visitors, incidents and resolutions.
Customer Service Representative, 05/2016 to 08/2017 Tmx Finance Family Of Companies – Port Saint Lucie, FL,
Handle and carefully respond to all inbound and outbound Apple customer inquiries.
Work with confidential customer information and treat it sensitively.
Aim to resolve issues on over 50 call s per day, by being proactive, patient, empathetic, and understanding.
Cross-trained and provided back up for customer service managers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services and company information.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Lead Pharmaceutical Representative, 01/2015 to 01/2017 Convey Health Solutions/ Humana – City, STATE,
Managed team of over 20 team members in interpreting, validating, and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
Set targets for all other pharmaceutical call center agents to meet up with.
Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to.
Understand all organization’s products, services, procedures and guidelines and communicate same to all team members.
Monitor all calls to ensure that due procedures and quality standards are strictly adhered to.
Facilitate and organize training session for all agents and participate in recruitment of new call center agents.
Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Maintained current understanding of market trends and competitor activities.
Education
Pharmacy Technician Certificate of Completion: Pharmacy, Expected in 09/2021 to Broward College - Fort Lauderdale, FL GPA:
Associate of Arts Degree: Pharmacy (Pre-Pharmacy), Expected in 05/2019 to Broward College - Fort Lauderdale, FL GPA:
Security G License: , Expected in to - , GPA:
Security D License: , Expected in to Security - Miami, FL, GPA:
High School Diploma: , Expected in 2011 to Fort Lauderdale High School - Fort Lauderdale, FL GPA:
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