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Pharmacy Technician Trainee Resume Example

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PHARMACY TECHNICIAN TRAINEE
Summary

Qualified Customer Service Representative with over five years of customer service in retail, food service and in a call center. Skilled in customer support and experienced with high call volume and fast-paced work environments. Superior computer skills and telephone etiquette. Detail-oriented and a quick learner. Has been trained in and is proficient in front-line hardware and software technical support for PCs. Also was trained as a Pharmacy Technician. 

Accomplishments
  • Has been nominated to Sitel's "VIP Club" on four separate occasions based on metrics, attendance, and overall customer service quality
  • Reached quality goal at Sitel for a year straight
  • Has been cross-trained both at my first job (El Nino's and Calico Joe's) and at Sitel due to my good work performance
  • Was able to maintain excellent metrics and attendance at Sitel while also being a full time student at the University of Oklahoma
Experience
Pharmacy Technician Trainee
October 2016 to February 2016Company Name － City, State
  • Directly assisted pharmacist with daily duties as needed
  • Performed accuracy check of all paper prescriptions brought in
  • Correctly desposing of materials within the pharmacy as needed
  • Filling and packaging prescriptions
  • Checking pharmacy's system for customer prescription history upon inquiry
  • Typing up prescription labels
  • Serving customers both at the register and at the drive-through
Technical Support Specialist
May 2016 to October 2016Company Name － City, State
  • Worked in Dell's ProSupport department where I provided high-quality customer service and technical support for medium and small business owners who have purchased Dell products.
  • Provided technical support and walked customer through the repair process until completion.
  • Took ownership of each case.
  • Took both inbound and outbound calls
  • Represented Dell as a company and focused on the "Customer Experience" on each call
Overnight Stocker
February 2016 to May 2016Company Name － City, State
  • Responsibilities include stocking large amounts of merchandise in a timely manner,
  • Maintaining a clean retail environment while stocking,
  • Taking collapsed boxes to the baler,
  • Straightening up each aisle to prepare the store for opening hours, and
  • Customers are also directed to the appropriate department or aisle or taken directly to the product requested while also continuing to stock merchandise.
Customer Care Representative
November 2015 to February 2016Company Name － City, State
  • Answered customer service calls for U.S. Cellular and provided a variety of services to U.S. Cellular customers.
  • Everyday duties included front-line troubleshooting, billing inquiries, data package and data overage information, changing or adding features to customer plans, activating or suspending lines, discounts, and general device and product information.
Customer Service Representative
June 2014 to November 2015Company Name － City, State
  • Answered a high volume of calls each day for a financial services campaign specifically for credit unions that participate in Shared Branching.
  • A regular work day would involved handling high-stress situations such as declining debit cards, lost or stolen debit or credit cards, disputes and fraudulent transactions on checking accounts or credit cards.
  • Was cross-trained for the campaign to take two different call types which meant quickly switching between various programs on a Windows 7 OS desktop computer.
Cashier
March 2013 to July 2013Company Name － City, State
  • Temporarily worked as a cashier where I would be responsible for checking out customers at the register, bagging items and arranging the aisles by my register.
Crew Member
October 2012 to March 2013Company Name － City, State
  • Mainly worked the front "presenting" drive-through window but would also be in charge of the fry station, the grill, and other various duties such as restocking supplies and sweeping the lobby.
Host
January 2012 to October 2012Company Name － City, State
  • Was a host at a two-in-one restaurant, El Nino's and Calico Joe's, which doubled as an authentic Mexican restaurant and a sports bar and grill.
  • Would seat guests, refill drinks, bus tables, and serve each table their "set up" of chips, salsa, and queso.
  • Would be responsible for restocking all necessary dishes "up front" as well as keeping the main lobby and bathrooms clean.
  • Was cross-trained as a dishwasher when restaurant was not busy.
Education
Bachelor of Arts : CriminologyUniversity of Oklahoma － City, State, United States

Attended from Fall 2013 to Fall 2015. Not currently a student.

GPA: 3.12

Skills
  • Banking terminology
  • Experienced in billing inquiries
  • Cash handling
  • Working a register
  • Credit card and debit card processing
  • Friendly customer service
  • Data entry
  • Photographic memory
  • Skilled in switching between numerous programs while taking calls
  • Maintained excellent quality and metrics on calls
  • Knowledgeable in Microsoft Word, Excel, and Publisher
  • Troubleshooting for Android and iOS devices
  • Informed about cell phone data packages and plan rates
  • Quick typing skills
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Resume Overview

School Attended

  • University of Oklahoma

Job Titles Held:

  • Pharmacy Technician Trainee
  • Technical Support Specialist
  • Overnight Stocker
  • Customer Care Representative
  • Customer Service Representative
  • Cashier
  • Crew Member
  • Host

Degrees

  • Bachelor of Arts : Criminology

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