pharmacy technician trainee resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Qualified Customer Service Representative with over five years of customer service in retail, food service and in a call center. Skilled in customer support and experienced with high call volume and fast-paced work environments. Superior computer skills and telephone etiquette. Detail-oriented and a quick learner. Has been trained in and is proficient in front-line hardware and software technical support for PCs. Also was trained as a Pharmacy Technician.
Accomplishments
Has been nominated to Sitel's "VIP Club" on four separate occasions based on metrics, attendance, and overall customer service quality
Reached quality goal at Sitel for a year straight
Has been cross-trained both at my first job (El Nino's and Calico Joe's) and at Sitel due to my good work performance
Was able to maintain excellent metrics and attendance at Sitel while also being a full time student at the University of Oklahoma
Experience
09/2016 to 01/2016
Pharmacy Technician TraineeJohns Hopkins Medicine – White Marsh, MD,
Directly assisted pharmacist with daily duties as needed
Performed accuracy check of all paper prescriptions brought in
Correctly desposing of materials within the pharmacy as needed
Filling and packaging prescriptions
Checking pharmacy's system for customer prescription history upon inquiry
Typing up prescription labels
Serving customers both at the register and at the drive-through
04/2016 to 09/2016
Technical Support SpecialistBd (Becton, Dickinson And Company) – Orlando, FL,
Worked in Dell's ProSupport department where I provided high-quality customer service and technical support for medium and small business owners who have purchased Dell products.
Provided technical support and walked customer through the repair process until completion.
Took ownership of each case.
Took both inbound and outbound calls
Represented Dell as a company and focused on the "Customer Experience" on each call
Responsibilities include stocking large amounts of merchandise in a timely manner,
Maintaining a clean retail environment while stocking,
Taking collapsed boxes to the baler,
Straightening up each aisle to prepare the store for opening hours, and
Customers are also directed to the appropriate department or aisle or taken directly to the product requested while also continuing to stock merchandise.
10/2015 to 01/2016
Customer Care RepresentativeBend Memorial Clinic – Garden City, MI,
Answered customer service calls for U.S. Cellular and provided a variety of services to U.S. Cellular customers.
Everyday duties included front-line troubleshooting, billing inquiries, data package and data overage information, changing or adding features to customer plans, activating or suspending lines, discounts, and general device and product information.
05/2014 to 10/2015
Customer Service RepresentativeAt&T – Ellenwood, GA,
Answered a high volume of calls each day for a financial services campaign specifically for credit unions that participate in Shared Branching.
A regular work day would involved handling high-stress situations such as declining debit cards, lost or stolen debit or credit cards, disputes and fraudulent transactions on checking accounts or credit cards.
Was cross-trained for the campaign to take two different call types which meant quickly switching between various programs on a Windows 7 OS desktop computer.
02/2013 to 06/2013
CashierOffice Depot – Arvada, CO,
Temporarily worked as a cashier where I would be responsible for checking out customers at the register, bagging items and arranging the aisles by my register.
09/2012 to 02/2013
Crew MemberNpc International – El Dorado, AR,
Mainly worked the front "presenting" drive-through window but would also be in charge of the fry station, the grill, and other various duties such as restocking supplies and sweeping the lobby.
2012 to 09/2012
HostPost Ranch Inn – Big Sur, CA,
Was a host at a two-in-one restaurant, El Nino's and Calico Joe's, which doubled as an authentic Mexican restaurant and a sports bar and grill.
Would seat guests, refill drinks, bus tables, and serve each table their "set up" of chips, salsa, and queso.
Would be responsible for restocking all necessary dishes "up front" as well as keeping the main lobby and bathrooms clean.
Was cross-trained as a dishwasher when restaurant was not busy.
Education
Expected in to to
Bachelor of Arts: Criminology University of Oklahoma - Norman, OK GPA:
Attended from Fall 2013 to Fall 2015. Not currently a student.
GPA: 3.12
Skills
Banking terminology
Experienced in billing inquiries
Cash handling
Working a register
Credit card and debit card processing
Friendly customer service
Data entry
Photographic memory
Skilled in switching between numerous programs while taking calls
Maintained excellent quality and metrics on calls
Knowledgeable in Microsoft Word, Excel, and Publisher
Troubleshooting for Android and iOS devices
Informed about cell phone data packages and plan rates
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