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Pharmacy Technician Trainee resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Qualified Customer Service Representative with over five years of customer service in retail, food service and in a call center. Skilled in customer support and experienced with high call volume and fast-paced work environments. Superior computer skills and telephone etiquette. Detail-oriented and a quick learner. Has been trained in and is proficient in front-line hardware and software technical support for PCs. Also was trained as a Pharmacy Technician. 

Education
University of Oklahoma Norman, OK Expected in Bachelor of Arts : Criminology - GPA :

Attended from Fall 2013 to Fall 2015. Not currently a student.

GPA: 3.12

Accomplishments
  • Has been nominated to Sitel's "VIP Club" on four separate occasions based on metrics, attendance, and overall customer service quality
  • Reached quality goal at Sitel for a year straight
  • Has been cross-trained both at my first job (El Nino's and Calico Joe's) and at Sitel due to my good work performance
  • Was able to maintain excellent metrics and attendance at Sitel while also being a full time student at the University of Oklahoma
Experience
Johns Hopkins Medicine - Pharmacy Technician Trainee
White Marsh, MD, 09/2016 - 01/2016
  • Directly assisted pharmacist with daily duties as needed
  • Performed accuracy check of all paper prescriptions brought in
  • Correctly desposing of materials within the pharmacy as needed
  • Filling and packaging prescriptions
  • Checking pharmacy's system for customer prescription history upon inquiry
  • Typing up prescription labels
  • Serving customers both at the register and at the drive-through
Bd (Becton, Dickinson And Company) - Technical Support Specialist
Orlando, FL, 04/2016 - 09/2016
  • Worked in Dell's ProSupport department where I provided high-quality customer service and technical support for medium and small business owners who have purchased Dell products.
  • Provided technical support and walked customer through the repair process until completion.
  • Took ownership of each case.
  • Took both inbound and outbound calls
  • Represented Dell as a company and focused on the "Customer Experience" on each call
Sprouts Farmers Market - Overnight Stocker
Towson, MD, 01/2016 - 04/2016
  • Responsibilities include stocking large amounts of merchandise in a timely manner,
  • Maintaining a clean retail environment while stocking,
  • Taking collapsed boxes to the baler,
  • Straightening up each aisle to prepare the store for opening hours, and
  • Customers are also directed to the appropriate department or aisle or taken directly to the product requested while also continuing to stock merchandise.
Bend Memorial Clinic - Customer Care Representative
Garden City, MI, 10/2015 - 01/2016
  • Answered customer service calls for U.S. Cellular and provided a variety of services to U.S. Cellular customers.
  • Everyday duties included front-line troubleshooting, billing inquiries, data package and data overage information, changing or adding features to customer plans, activating or suspending lines, discounts, and general device and product information.
At&T - Customer Service Representative
Ellenwood, GA, 05/2014 - 10/2015
  • Answered a high volume of calls each day for a financial services campaign specifically for credit unions that participate in Shared Branching.
  • A regular work day would involved handling high-stress situations such as declining debit cards, lost or stolen debit or credit cards, disputes and fraudulent transactions on checking accounts or credit cards.
  • Was cross-trained for the campaign to take two different call types which meant quickly switching between various programs on a Windows 7 OS desktop computer.
Office Depot - Cashier
Arvada, CO, 02/2013 - 06/2013
  • Temporarily worked as a cashier where I would be responsible for checking out customers at the register, bagging items and arranging the aisles by my register.
Npc International - Crew Member
El Dorado, AR, 09/2012 - 02/2013
  • Mainly worked the front "presenting" drive-through window but would also be in charge of the fry station, the grill, and other various duties such as restocking supplies and sweeping the lobby.
Post Ranch Inn - Host
Big Sur, CA, 2012 - 09/2012
  • Was a host at a two-in-one restaurant, El Nino's and Calico Joe's, which doubled as an authentic Mexican restaurant and a sports bar and grill.
  • Would seat guests, refill drinks, bus tables, and serve each table their "set up" of chips, salsa, and queso.
  • Would be responsible for restocking all necessary dishes "up front" as well as keeping the main lobby and bathrooms clean.
  • Was cross-trained as a dishwasher when restaurant was not busy.
Skills
  • Banking terminology
  • Experienced in billing inquiries
  • Cash handling
  • Working a register
  • Credit card and debit card processing
  • Friendly customer service
  • Data entry
  • Photographic memory
  • Skilled in switching between numerous programs while taking calls
  • Maintained excellent quality and metrics on calls
  • Knowledgeable in Microsoft Word, Excel, and Publisher
  • Troubleshooting for Android and iOS devices
  • Informed about cell phone data packages and plan rates
  • Quick typing skills

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Resume Overview

School Attended

  • University of Oklahoma

Job Titles Held:

  • Pharmacy Technician Trainee
  • Technical Support Specialist
  • Overnight Stocker
  • Customer Care Representative
  • Customer Service Representative
  • Cashier
  • Crew Member
  • Host

Degrees

  • Bachelor of Arts

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