Pharmacy Technician Extern Resume Example
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PHARMACY TECHNICIAN EXTERN
Professional Summary
Motivated professional excited to launch a Pharmacy Technician career with clear understanding of the job requirements and adequate training. Strong background in retail environments with outstanding customer service, problem-solving and sales skills with over three years of experience in high volume facility retail chains serving an average of over 500 customers per day. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel as a pharmacy technician.
Skills
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Work History
Lead Sales Associate and Customer Service Rep10/2017
to 01/2020
Philips – Greenville , MS
Philips – Greenville , MS
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Named employee of the month for over 12 consecutive months.
- Implemented new marketing initiatives to improve overall company performance.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving conflicts.
- Effectively completed cash register transaction of an average of 200 transactions per day with near-zero error rate.
- Answered constant flow of customer calls with up to 10 calls in queue per minute.
- Championed company products and added to 20% increase in quarterly revenue.
- Trained new associates on cash register and store operations.
Pharmacy Technician Extern08/2017
to 10/2017
Walgreens – City , STATE
Walgreens – City , STATE
- Complied with all federal laws, HIPAA laws, state regulations and company policies regarding pharmacy procedures.
- Properly filled and dispensed an average of 200 prescriptions a day.
- Located and processed ready prescriptions to customers and facilitated medication consultations.
- Restocked automated medication dispensing equipment.
- Collected co-payments or full payments from customers and completed cash register transactions.
- Maintained proper drug store procedures, registries, and records for controlled drugs.
- Hand counted controlled medications, measured liquids andreconstituted antibiotics.
- Regularly counted inventory items, stocked shelves, rotated stock and checked for expired medications.
- Enthusiastically and regularly answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Customer Service Representative11/2016
to 02/2017
Macy's – City , STATE
Macy's – City , STATE
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer confidence by keeping patient records information confidential.
- Liaised with customers and management to better understand customer needs and recommend appropriate solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education/ Professional Certifications
Associate of Science: Biochemistry And Molecular BiologyExpected in 06/2022Los Angeles Pierce College-
City
Certificate of Achievement: Pre-Allied Health 06/2021Los Angeles City College-
City,
State
Certificate of Completion: Pharmacy Technician Training07/2017Los Angeles City College-
City,
State
GEDWest Valley Occupational Center-
City,
State
High School Diploma07/2013Federal Government College-
City
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Resume Overview
School Attended
- Los Angeles Pierce College
- Los Angeles City College
- West Valley Occupational Center
- Federal Government College
Job Titles Held:
- Lead Sales Associate and Customer Service Rep
- Pharmacy Technician Extern
- Customer Service Representative
Degrees
- Associate of Science : Biochemistry And Molecular Biology Expected in 06/2022
Certificate of Achievement : Pre-Allied Health 06/2021
Certificate of Completion : Pharmacy Technician Training 07/2017
GED
High School Diploma 07/2013
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