Respectful and friendly professional with dynamic problem solving and customer service talents. Articulate and seasoned leader driven to succeed and demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Sharp problem solver.
Excellent customer service
E-mail, Telephone and Fax etiquette
Strong organizational skills
Ability to work under pressure
Regulatory compliance and procedure standardization
Cultural awareness and sensitivity
New hire orientation, training, mentoring and coaching
WalgreenEl Paso, TXPharmacy Technician, Extern08/2019 to 10/2019
Managed inventories, rotated stock, removed expired or damaged drug products from the shelves, daily accepting, reviewing, and signing McKesson's invoice for new shipment of medications and reporting any discrepancies to procurement technicians prior to properly restocking them.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Created new customer profiles and updated information in pharmacy computer systems by entering all the pertinent information into the system.
Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription, consistently demonstrating the ability to keep up with patients workload.
Ensured accuracy in medication administration by carefully calculating dosage, filling prescriptions, controlled substances and, preparing prescription labels thus assisting the Pharmacists in dispensing prescriptions in a timely fashion, with accuracy and efficiency.
Demonstrated a complete understanding and adhere to all policies, procedures regulatory guidelines for workplace safety and customer confidentiality at the pharmacy.
Reads and interprets both hand written and electronically transmitted prescriptions and accurately enters them into system for pharmacist to review.
Demonstrated good judgment, decision making skills, customer service, good rapport and cooperative working relationship with coworkers and superiors .
Demonstrated complete understanding of the State and Federal Laws and policies governing the handling and dispensing of controlled substances.
US ArmyEl Paso, TXAviation Supervisor04/2013 to 04/2019
Directed and motivated team of 32 aviation mechanics in the field environment and at the hanger setting by monitoring their performances, conducting retraining to correct problems in oder to optimize productivity and eliminate personnel issues negatively impacting the team and daily operations.
Maintained high level of morale and team-work on production floor through frequent communication with 32 employees.
Coordinated with production control departments to maximize operational efficiency across production and administrative areas.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Trained newly incoming personnel on various aviation equipment and created training manual for all common tasks to use as reference guide.
Coordinated day-to-day and long-term projects to be completed in a timely manner with limited resources.
Enforced safety regulations and FAA standards governing production, maintenance and operation of aircraft.
Assessed skills and knowledge of technicians working on aircraft.
Organized projects by delegating tasks to appropriate personnel and overseeing quality control duties.
Delivered exemplary customer service and support by remaining poised in most stressful situations.
Mentor NetworkMarshall, MNDirect Service Provider12/2006 to 02/2013
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Administered all necessary medications as directed by care plan.
Maintained clean and well-organized environment to promote client happiness and safety.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Coordinated doctors, community activities and shopping travel arrangements and accommodations on behalf of clients.
Managed household budgets and allocated expenditures for groceries, property and home maintenance, and bill payments.
Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Kept detailed records of patient care, progress, medication administration and changes in health or other conditions.
Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
Southwest Minnesota State University LibraryMarshall, MNLibrary Assistant01/2006 to 05/2008
Kept watchful eye on front desk at all times to encourage protected library environment.
Supervised inventories for books, audio-visual materials and computer software, accurately processing all receipts.
Provided assistance to patrons in regard to the library's computer system and gave instructions for logging onto the Internet another important library services..
Oversaw the check-in and check-out process of library books and materials at the circulation desk.
Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
Developed strong understanding of cataloging books and other materials through various methods.
Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, including book clubs, meetings and special programs.
Used library and in scholarly databases to locate necessary information for the patrons.
Answered patrons' questions and assisted in finding materials requested.
Directed patrons to desired library books, reference items and equipment.
Collected fines from customers for overdue books and resources.
Education and Training
MBA:subjects2011Southwest Minnesota State University, Marshall, MN
Major subjects: Management of production and operation, Legal and ethical environment of business, Managerial economic, Strategic management and policy, Leadership and team management, Organization, managerial behavior and diversity management.
Bachelor of Science:FinanceSouthwest Minnesota State University, Marshall, MN
Major Subjects:Investment, Managerial finance, Corporate finances, Capital budgeting, Accounting I and II, Accounting for Managers and financial analysis, Strategic marketing management
Awards and Accomplishments: Sikorsky Maintenance Award for Excellence, Battalion Maintenance Excellence Award, Company Maintenance Excellence Award, Army Achievement Medal, Army Good Conduct Medal, Global War on Terrorism, Expeditionary Medal