Certified Pharmacy Technician with a 6-year track record of exemplary customer service in a retail and call center setting. Dedication and dependability is reinforced by consistent high ratings on performance reviews, team player mindset, and problem-solving skills. Customer relationship skills backed by excellent interpersonal skills and commitment to customer service. Pharmacy Technician skillset obtained from completion of Pharmacy Technology Program at Cuyahoga Community Colleege and 7 months in retail pharmacy setting.
Entered new patient profiles and prescriptions into medication input software system. Verified accuracy and completeness of information on prescription and refill requests. Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.
Precisely processed third party prescriptions and managed adjudication review.
Communicated directly with doctors' offices via telephone, fax and email. Strictly maintained customer and patient confidentiality.
Provided friendly customer service at prescription drop-off and pick-up counters. Communicated with all customers and staff in a pleasant and professional manner. Verified patient data and billing information. Correctly priced and filed prescriptions after they were filled. Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage.
Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Maintained proper storage and security conditions for all drugs. Retrieved, counted and measured drugs and capped and uncapped vials and bottles. Labeled all products appropriately, including cautionary and auxiliary labels.
Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.
Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.
Routinely operated the Electronic Health Record (EHR) system.
Perform pharmacy technician duties that include but are not limited to receiving and entering prescriptions, billing insurance companies, filling prescriptions, resolving third party rejections with insurance companies, customer service, ordering medication from the manufacturers, and clarify prescription information with doctor's offices.
December 2010 to March 2011
PNC BankSolon, OHTeller
Perform deposits, withdrawals and other cash handling duties.
March 2010 to February 2014
Dots, LLCSolon, USA, OHCustomer Relationship Specialist
Overseeing the development and implementation of policies that cater to customer relations.
Negotiates and networks with all groups that interact with the company and ensures certain protocols are followed by internal teams in the organization.
Completes customer service, data analysis, and supervision responsibilities.
Demonstrates excellent conflict resolution, communication, counseling, reporting and consulting.
November 2008 to November 2009
Piercing PagodaRichmond, OHKey Sales Associate
Performing sales while providing excellent customer service.
Open and close store kiosk, fulfill cashier duties and make deposits.
March 2008 to December 2008
Famous FootwareCleveland, OHSales Associate
Sales associates providing great customer service and re-stocking merchandise.
March 2007 to August 2008
Cleveland ClinicCleveland, OHData Entry Clerk
Performing data entry for Cole Eye Institutes patient pre-op and post-op forms.
Organizing prop and post-op data.
Education and Training
Cuyahoga Community College Warrensville, OHPharmacy Technology Associate of ScienceGPA: GPA: 3.6
Member of Phi Theta Kappa Honor Society
National Distinguished Chapter Academic Achievement Award
Coursework in Pharmacy Technology, Pharmacology and Pharmacy Law
Notre Dame College South Euclid, OHBiology GPA: GPA: 3.4
Coursework in Biology
Cleveland States University Cleveland, OHBiology GPA: GPA: 4.0
Member of Phi Beta Kappa Honor Society
Coursework in Biology and Chemistry
SuccessTech Academy HS Cleveland, OH High School DiplomaGPA: GPA: 4.3 National Honors Society member
Member of National Honor Society
Top of Class Academic Achievement Award
Participated in numerous volunteer activities and fundraisers with Phi Theta Kappa Honor Society including Relay for Life, Annual Veterans Recognition Dinner for Cuyahoga Community College, Cuyahoga Community College Commencement Ceremony, tutor for H. Barbara Booker Elementary School and others.
Enthusiastic people person, Customer oriented, Conflict resolution and Advanced problem-solving
Billing, Cash Handling
Data entry, Reporting Merchandising, Loss prevention